Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

Journal of Marketing

Volumn 62, Issue 2, 1998, Pages 60-76

  Tax, Stephen S ^a   Brown, Stephen W ^b   Chandrashekaran, Murali ^c  

^a UNIVERSITY OF VICTORIA   (Canada)

^b ARIZONA STATE UNIVERSITY   (United States)

^c UNIVERSITY OF CINCINNATI   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85107983922     PISSN: 00222429     EISSN: 15477185     Source Type: Journal    
DOI: 10.1177/002224299806200205     Document Type: Article

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