Balanced scorecard step-by-step: Maximizing performance and maintaining results

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

Volumn , Issue , 2010, Pages 1-318

  Niven, Paul R ^a  

^a NONE

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EID: 85100641070     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781119205081     Document Type: Book

References (206)

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74. John P. Kotter, Leading Change (Boston: Harvard Business School Press, 1996).
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89. Paul R. Niven, Balanced Scorecard Diagnostics: Maintaining Maximum Performance (Hoboken, NJ: John Wiley and Sons, 2005), p. 64.
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128. Quote taken from IDEO's Web site, www.ideo.com.
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132. B. Joseph Pine and James H. Gilmore, The Experience Economy (Boston: Harvard Business School Press, 1999).
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140. Daniel J. Boorstin, The Americans: The Democratic Experience (New York: Vintage Books, 1974).
141. James C. Collins and Jerry I. Porras, Built to Last (New York: Harper Business, 1997).
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144. Martin Puris, Comeback (New York: Times Business, 1999).
145. Ellen M. Heffes, Measure Like You Mean It: Q and A with Michael Hammer, FEI.com (March 2002).
146. Jim Collins, Turning Goals into Results: The Power of Catalytic Mechanisms, Harvard Business Review (July-August 1999), pp. 70-84.
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149. Jack Welch and Suzy Welch, Winning (New York: Harper Business, 2005), p. 189.
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152. Cathy Lazere, All Together Now, CFO Magazine, February 1998.
153. Russ Banham, Revolution in Planning, CFO Magazine, August 1999.
154. Hackett Benchmarking Solutions, www.thgi.com (June 14, 2001).
155. Robert S. Kaplan and David P. Norton, The Strategy Focused Organization (Boston: Harvard Business School Press, 2001).
156. Jeremy Hope and Robin Fraser, Beyond Budgeting White Paper, CAM-I Beyond Budgeting Round Table (May 2001).
157. Jeremy Hope and Robin Fraser, Beyond Budgeting White Paper, CAM-I Beyond Budgeting Round Table, p. 12.
158. Jeremy Hope and Robin Fraser, Beyond Budgeting White Paper, CAM-I Beyond Budgeting Round Table, p. 3.
159. Tim Reason, Budgeting in the Real World, CFO (July 2005): 44.
160. Nils-Goran Olve, Jan Roy, and Magnus Wetter, Performance Drivers (New York: John Wiley and Sons, 1999).
161. High Performance Budgeting, Harvard Management Update (January 1999).
162. High Performance Budgeting, Harvard Management Update, p. 3.
163. Kaplan and Norton, The Strategy Focused Organization.
164. Tad Leahy, Budgeting on the Softer Side, Business Finance (April 2001).
165. Reason, Budgeting in the Real World.
166. Jim Loehr and Tony Schwartz, The Power of Full Engagement (New York: Free Press 2003), p. 138.
167. Jim Loehr and Tony Schwartz, The Power of Full Engagement (New York: Free Press 2003), p. 137.
168. Jennifer Kaplan, Sun Uses Incentive Compensation to Boost Supply-Chain Performance, CFO.com (March 26, 2001).
169. Reported in Synygy Magazine (Fall 2005).
170. Reported in CFO IT (Fall 2005).
171. Todd Manas, Making the Balanced Scorecard Approach Pay Off, ACA Journal (Second Quarter 1999).
172. Raef A. Lawson, William G. Stratton, and Toby Hatch, Scorecarding in North America: Moving Toward a Best Practices Framework, Part I, Cost Management (July-August 2005): 25-34.
173. Manas, Making the Balanced Scorecard Approach Pay Off.
174. Marie Gendron, Competencies and What They Mean to You, Harvard Management Update (September 1996).
175. Edward E. Lawler III, Rewarding Excellence (San Francisco: Jossey-Bass, 2000).
176. Alix Nyberg, Motivating the Middle, CFO (October 2005): 63-70.
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178. Robert S. Kaplan and David P. Norton, The Strategy Focused Organization (Boston: Harvard Business School Press, 2001).
179. Paul R. Niven, Balanced Scorecard Diagnostics: Maintaining Maximum Performance (Hoboken, NJ: John Wiley and Sons, 2005).
180. William M. Bulkeley and Charles Forelle, How Corporate Scandals Gave Tech Firms a New Business Line, Wall Street Journal (December 9, 2005).
181. Robert F. Felton, What Directors and Investors Want from Governance Reform, McKinsey Quarterly, No. 2 (2004).
182. From Surveying the Field, Wall Street Journal (January 30, 2006).
183. R. Felton and M. Watson, The Need for Informed Change in the Boardroom, McKinsey Quarterly, No. 4 (2002).
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185. McKinsey and Company, Global Investor Opinion Survey: Key Findings (2002).
186. Raef A. Lawson, William G. Stratton, and Toby Hatch, Scorecarding in North America: Moving Toward a Best Practices Framework, Part I, Cost Management (July-August 2005): 25-34.
187. Laura M. Downing, The Global BSC Community: A Special Report on Implementation Experiences from Scorecard Users Worldwide, presented at the Balanced Scorecard North American Summit, New Orleans, September 2000.
188. Julia Neyman and Julie Snider, USA Today Snapshots, USA Today (November 15, 2004).
189. Michael C. Mankins, Stop Wasting Valuable Time, Harvard Business Review (September 2004): 58-65.
190. Leslie Perlow and Stephanie Williams, Is Silence Killing Your Company? Harvard Business Review (May 2003): 110.
191. Patrick Lencioni, Death by Meeting (San Francisco: Jossey-Bass, 2004), p. 228.
192. Michael Beer and Russell A. Eisenstat, How to Have an Honest Conversation About Your Business Strategy, Harvard Business Review (February 2004): 82-89.
193. Lencioni, Death by Meeting, p. 224.
194. Mankins, Stop Wasting Valuable Time.
195. Stephen R. Covey, The 8th Habit (New York: Free Press, 2004), p. 186.
196. Peter Senge, C. Otto Scharmer, Joseph Jaworski, and Betty Sue Flowers, Presence (New York: Doubleday, 2005), p. 148.
197. Paul R. Niven, Balanced Scorecard Diagnostics: Maintaining Maximum Performance (Hoboken, NJ: John Wiley and Sons, 2005), p. 175.
198. Larry Bossidy and Ram Charan, Execution (New York: Crown Business 2002), p. 128.
199. John Kotter, Leading Change (Boston: Harvard Business School Press, 1996).
200. John Kotter, Leading Change (Boston: Harvard Business School Press, 1996), p. 133.
201. Best Practices Benchmarking Report, Developing the Balanced Scorecard (Chapel Hill, NC: Best Practices, LLC, 1999).
202. Mark J. Morgan, A New Role for Finance, Architect of the Enterprise in the Information Age, Strategic Finance (August 2001).
203. Robert S. Kaplan and David P. Norton, The Office of Strategy Management, Harvard Business Review (October 2005): 73-80.
204. Robert S. Kaplan and David P. Norton, Strategic Management: An Emerging Profession, Balanced Scorecard Report (May-June 2004).
205. Niccolo Machiavelli, The Prince, W. K. Marriott, trans., Vol. 23, The Great Books of the Western World (Chicago: Encyclopaedia Britannica, 1952), p. 9.
206. Katherine Kane, Driving Strategy at the Chrysler Group, Balanced Scorecard Report (January-February 2005).