Service Guarantee: An organization's Blueprint for assisting the delivery of Superior Service

Service Quality Management in Hospitality, Tourism, and Leisure

Volumn , Issue , 2013, Pages 239-254

  Kandampully, Jay ^a  

^a UNIVERSITY OF QUEENSLAND   (Australia)

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[No Author keywords available]

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EID: 85072382184     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

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