Service quality monitoring and feedback systems

Service Quality Management in Hospitality, Tourism, and Leisure

Volumn , Issue , 2013, Pages 143-158

  Knutson, Bonnie J ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85072377393     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (27)

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