Consolidation, 'cowboys' and the developing employment relationship in British, Dutch and US call centres

Re-organising Service Work: Call Centres in Germany and Britain

Volumn , Issue , 2017, Pages 42-62

  Bain, Peter ^a   Taylor, Phil ^b  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b UNIVERSITY OF STIRLING   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85070907025     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (36)

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