To err is robot: How humans assess and act toward an erroneous social robot

Frontiers Robotics AI

Volumn 4, Issue MAY, 2017, Pages

  Mirnig, Nicole ^a   Stollnberger, Gerald ^a   Miksch, Markus ^a   Stadler, Susanne ^a   Giuliani, Manuel ^b   Tscheligi, Manfred ^a,c  

^a UNIVERSITY OF SALZBURG   (Austria)

^b UNIVERSITY OF THE WEST OF ENGLAND   (United Kingdom)

^c AIT AUSTRIAN INSTITUTE OF TECHNOLOGY   (Austria)

Author keywords

Error situations; Faulty robots; Likeability; Pratfall Effect; Robot errors; Social human robot interaction; Social signals; User experience

Indexed keywords

EID: 85057989121     PISSN: None     EISSN: 22969144     Source Type: Journal    
DOI: 10.3389/frobt.2017.00021     Document Type: Article

References (22)

1. Aronson, E., Willerman, B., and Floyd, J. (1966). The effect of a pratfall on increasing interpersonal attractiveness. Psychon. Sci. 4, 227-228. doi: 10.3758/BF03342263
2. Bartneck, C., Kulic, D., Croft, E., and Zoghbi, S. (2009). Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. Int. J. Soc. Robot. 1, 71-81. doi:10.1007/s12369-008-0001-3
3. Brooks, D. J., Begum, M., and Yanco, H. A. (2016). "Analysis of reactions towards failures and recovery strategies for autonomous robots," in Proceedings of the IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016) (New York, NY: IEEE), 487-492
4. Bruckenberger, U., Weiss, A., Mirnig, N., Strasser, E., Stadler, S., and Tscheligi, M. (2013). "The good, the bad, the weird: audience evaluation of a "real" robot in relation to science fiction and mass media," in Proceedings of the International Conference on Social Robotics (Bristol, UK: Springer), 301-310
5. Gehle, R., Pitsch, K., Dankert, T., and Wrede, S. (2015). "Trouble-based group dynamics in real-world HRI-reactions on unexpected next moves of a museum guide robot," in Proceedings of the International Symposium on Robot and Human Interactive Communication (Kobe: IEEE), 407-412
6. Giuliani, M., Mirnig, N., Stollnberger, G., Stadler, S., Buchner, R., and Tscheligi, M. (2015). Systematic analysis of video data from different human-robot interaction studies: a categorisation of social signals during error situations. Front. Psychol. 6:931. doi:10.3389/fpsyg.2015.00931
7. Gompei, T., and Umemuro, H. (2015). "A robot's slip of the tongue: effect of speech error on the familiarity of a humanoid robot," in Proceedings of the International Symposium on Robot and Human Interactive Communication (Kobe: IEEE), 331-336
8. Hayes, C. J., Maryam, M., and Riek, L. D. (2016). "Exploring implicit human responses to robot mistakes in a learning from demonstration task," in Proceedings of the International Symposium on Robot and Human Interactive Communication (New York, NY: IEEE), 246-252
9. Holtzblatt, K., Wendell, J. B., and Wood, S. (2004). Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design. San Francisco, CA: Elsevier
10. John, O. P., Naumann, L. P., and Soto, C. J. (2008). "Paradigm shift to the integrative big-five trait taxonomy: history, measurement, and conceptual issues," in Handbook of Personality: Theory and Research, eds O. P. John, R. W. Robins, and L. A. Pervin (New York, NY: Guilford Press), 114-158
11. Knepper, R. A., Tellex, S., Li, A., Roy, N., and Rus, D. (2015). Recovering from failure by asking for help. Auton. Robots 39, 347-362. doi:10.1007/s10514-015-9460-1
12. Lee, M. K., Kielser, S., Forlizzi, J., Srinivasa, S., and Rybski, P. (2010). "Gracefully mitigating breakdowns in robotic services," in Proceedings of the 5th ACM/IEEE International Conference on Human-Robot Interaction (Osaka: IEEE Press), 203-210
13. Lohse, M. (2011). The role of expectations and situations in human-robot interaction. New Front. Hum. Robot Interact. 2, 35-56. doi:10.1075/ais.2.04loh
14. Mirnig, N., Giuliani, M., Stollnberger, G., Stadler, S., Buchner, R., and Tscheligi, M. (2015). "Impact of robot actions on social signals and reaction times in HRI error situations," in Proceedings of the International Conference on Social Robotics (Paris: Springer), 461-471
15. Nomura, T., Kanda, T., Suzuki, T., and Kato, K. (2004). "Psychology in human-robot communication: an attempt through investigation of negative attitudes and anxiety toward robots," in Proceedings of the International Symposium on Robot and Human Interactive Communication (Kurashiki: IEEE), 35-40
16. Ragni, M., Rudenko, A., Kuhnert, B., and Arras, K. O. (2016). "Errare humanum est: erroneous robots in human-robot interaction," in Proceedings of the IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN 2016) (New York, NY: IEEE), 501-506
17. Robinette, P., Wagner, A. R., and Howard, A. M. (2014). "Assessment of robot guidance modalities conveying instructions to humans in emergency situations," in Robot and Human Interactive Communication, 2014 RO-MAN: The 23rd IEEE International Symposium on, (Edinburgh, UK: IEEE), 1043-1049
18. Salem, M., Eyssel, F., Rohlfing, K., Kopp, S., and Joublin, F. (2013). To err is human (-like): effects of robot gesture on perceived anthropomorphism and likability. Int. J. Soc. Robot. 5, 313-323. doi:10.1007/s12369-013-0196-9
19. Salem, M., Lakatos, G., Amirabdollahian, F., and Dautenhahn, K. (2015). "Would you trust a (faulty) robot? Effects of error, task type and personality on human-robot cooperation and trust," in Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction (Portland, OR: ACM), 141-148
20. Schank, R., and Abelson, R. (1977). Scripts, Plans, Goals and Understanding: An Inquiry into Human Knowledge Structures, Vol. 2. Hillsdale, NJ: Lawrence Erlbaum Associates
21. Short, E., Hart, J., Vu, M., and Scassellati, B. (2010). "No fair!!: an interaction with a cheating robot," in Proceedings of the 5th ACM/IEEE International Conference on Human-robot Interaction, HRI'10 (Piscataway, NJ: IEEE Press), 219-226
22. Vinciarelli, A., Pantic, M., and Bourlard, H. (2009). Social signal processing: survey of an emerging domain. Image Vis. Comput. 27, 1743-1759. doi:10.1016/j.imavis.2008.11.007