Reconciliating literature about client satisfaction and perceived services quality

Journal of Professional Services Marketing

Volumn 21, Issue 2, 2000, Pages 27-43

  Bahia, Kamilia ^a   Paulin, Michèle ^b   Perrien, Jean ^c  

^a UNIVERSITY OF OTTAWA   (Canada)

^b Gina Cody School of Engineering and Computer Science   (Canada)

^c UNIVERSITÉ DU QUÉBEC À MONTRÉAL   (Canada)

Author keywords

Causal link; Client satisfaction; Cognitive affective nature; Expectations; Perceived service quality; Relational vs. transactional dimension

Indexed keywords

EID: 85023931947     PISSN: 07484623     EISSN: None     Source Type: Journal    
DOI: 10.1300/J090v21n02_03     Document Type: Article

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