Assessing the implementation of a bedside service handoff on an academic hospitalist service

Healthcare

Volumn 6, Issue 2, 2018, Pages 117-121

  Wray, Charlie M ^a   Arora, Vineet M ^a   Hedeker, Donald ^a   Meltzer, David O ^a,b,c  

^a UNIVERSITY OF CHICAGO MEDICAL CENTER   (United States)

^b UNIVERSITY OF CHICAGO   (United States)

^c UNIVERSITY OF CHICAGO   (United States)

Author keywords

Care fragmentation; Care transitions; Handoff; Handoff implementation

Indexed keywords

ADVERSE EVENT; ARTICLE; BEDSIDE SERVICE HANDOFF; CONTROLLED STUDY; EMERGENCY WARD; HEALTH CARE QUALITY; HOSPITAL CARE; HOSPITAL SERVICE; HOSPITALIZATION; HUMAN; MAJOR CLINICAL STUDY; NURSE PRACTITIONER; NURSING LITERATURE; PATIENT CARE PLANNING; PATIENT INFORMATION; PHYSICIAN; PHYSICIAN ASSISTANT; PRIORITY JOURNAL; PROSPECTIVE STUDY; QUESTIONNAIRE; ADULT; CHI SQUARE DISTRIBUTION; CLINICAL HANDOVER; FEMALE; HEALTH CARE FACILITY; MALE; MANPOWER; MEDICAL STAFF; ORGANIZATION AND MANAGEMENT; PATIENT CARE; QUALITATIVE RESEARCH; STANDARDS; STATISTICS AND NUMERICAL DATA; UNIVERSITY HOSPITAL;

ACADEMIC MEDICAL CENTERS; ADULT; CHI-SQUARE DISTRIBUTION; CONTINUITY OF PATIENT CARE; FEMALE; HOSPITALISTS; HUMANS; MALE; PATIENT HANDOFF; PATIENTS' ROOMS; PROSPECTIVE STUDIES; QUALITATIVE RESEARCH; SURVEYS AND QUESTIONNAIRES;

EID: 85021835442     PISSN: 22130764     EISSN: 22130772     Source Type: Journal    
DOI: 10.1016/j.hjdsi.2017.06.002     Document Type: Article

References (30)

1. Epstein, K., Juarez, E., Epstein, A., Loya, K., Singer, A., The impact of fragmentation of hospitalist care on length of stay. J Hosp Med 5:6 (2010), 335–338, 10.1002/jhm.675.
2. Turner, J., Hansen, L., Hinami, K., et al. The impact of hospitalist discontinuity on hospital cost, readmissions, and patient satisfaction. J Gen Intern Med 29:7 (2014), 1004–1008, 10.1007/s11606-013-2754-0.
3. Arora, V.M., Manjarrez, E., Dressler, D.D., Basaviah, P., Halasyamani, L., Kripalani, S., Hospitalist handoffs: a systematic review and task force recommendations. J Hosp Med 4:7 (2009), 433–440, 10.1002/jhm.573.
4. Denson, J.L., Jensen, A., Saag, H.S., et al. Association between end-of-rotation resident transition in care and mortality among hospitalized patients. JAMA 316:21 (2016), 2204–2213, 10.1001/jama.2016.17424.
5. Hilligoss, B., Cohen, M.D., The unappreciated challenges of between-unit handoffs: negotiating and coordinating across boundaries. Ann Emerg Med 61:2 (2013), 155–160, 10.1016/j.annemergmed.2012.04.009.
6. Chang, V.Y., Arora, V.M., Lev-Ari, S., D'Arcy, M., Keysar, B., Interns overestimate the effectiveness of their hand-off communication. Pediatrics 125:3 (2010), 491–496, 10.1542/peds.2009-0351.
7. Kessler, C., Scott, N.L., Siedsma, M., Jordan, J., Beach, C., Coletti, C.M., Interunit handoffs of patients and transfers of information: a survey of current practices. Ann Emerg Med 64:4 (2014), 343–349, 10.1016/j.annemergmed.2014.04.022.
8. Riesenberg, L.A., Leitzsch, J., Massucci, J.L., et al. Residents’ and attending physicians’ handoffs: a systematic review of the literature. Acad Med 84:12 (2009), 1775–1787, 10.1097/ACM.0b013e3181bf51a6.
9. O'Leary, K.J., Kulkarni, N., Landler, M.P., et al. Hospitalized patients’ understanding of their plan of care. Mayo Clin Proc 85:1 (2010), 47–52, 10.4065/mcp.2009.0232.
10. Wray, C.M., Farnan, J.M., Arora, V.M., Meltzer, D.O., A qualitative analysis of patients’ experience with hospitalist service handovers. J Hosp Med, 2016, 10.1002/jhm.2608.
11. Gregory, S., Tan, D., Tilrico, M., Edwardson, N., Gamm, L., Bedside shift reports: what does the evidence say?. J Nurs Adm 44:10 (2014), 541–545, 10.1097/NNA.0000000000000115.
12. Evans, D., Grunawalt, J., McClish, D., Wood, W., Friese, C.R., Bedside shift-to-shift nursing report: implementation and outcomes. Medsurg Nurs J Acad Med-Surg Nurses 21:5 (2012), 281–284 [292].
13. Cairns, L.L., Dudjak, L.A., Hoffmann, R.L., Lorenz, H.L., Utilizing bedside shift report to improve the effectiveness of shift handoff. J Nurs Adm 43:3 (2013), 160–165, 10.1097/NNA.0b013e318283dc02.
14. Hinami, K., Farnan, J.M., Meltzer, D.O., Arora, V.M., Understanding communication during hospitalist service changes: a mixed methods study. J Hosp Med 4:9 (2009), 535–540, 10.1002/jhm.523.
15. Gosdin, C.H., Vaughn, L., Perceptions of physician bedside handoff with nurse and family involvement. Hosp Pediatr 2:1 (2012), 34–38.
16. Horwitz, L.I., Schuster, K.M., Thung, S.F., et al. An institution-wide handoff task force to standardise and improve physician handoffs. BMJ Qual Saf 21:10 (2012), 863–871, 10.1136/bmjqs-2011-000658.
17. Greenstein, E.A., Arora, V.M., Staisiunas, P.G., Banerjee, S.S., Farnan, J.M., Characterising physician listening behaviour during hospitalist handoffs using the HEAR checklist. BMJ Qual Saf 22:3 (2013), 203–209, 10.1136/bmjqs-2012-001138.
18. Hedeker, D., Mermelstein, R.J., Flay, B.R., Application of item response theory models for intensive longitudinal data. Walls, T.A., Schafer, J.L., (eds.) Models for intensive longitudinal data, 2006, Oxford University Press, New Yorl, 84–108.
19. Ford, Y., Heyman, A., Chapman, Y.L., Patients’ perceptions of bedside handoff: the need for a culture of always. J Nurs Care Qual 29:4 (2014), 371–378, 10.1097/NCQ.0000000000000056.
20. Bradley, S., Mott, S., Adopting a patient-centred approach: an investigation into the introduction of bedside handover to three rural hospitals. J Clin Nurs 23:13–14 (2014), 1927–1936, 10.1111/jocn.12403.
21. Blecker, S., Shine, D., Park, N., et al. Association of weekend continuity of care with hospital length of stay. Int J Qual Health Care J Int Soc Qual Health Care ISQua 26:5 (2014), 530–537, 10.1093/intqhc/mzu065.
22. Fletcher, K.E., Rankey, D.S., Stern, D.T., Bedside interactions from the other side of the bedrail. J Gen Intern Med 20:1 (2005), 58–61, 10.1111/j.1525-1497.2005.40192.x.
23. Wang-Cheng, R.M., Barnas, G.P., Sigmann, P., Riendl, P.A., Young, M.J., Bedside case presentations: why patients like them but learners don't. J Gen Intern Med 4:4 (1989), 284–287.
24. Rogers, H.D., Carline, J.D., Paauw, D.S., Examination room presentations in general internal medicine clinic: patients’ and students’ perceptions. Acad Med J Assoc Am Med Coll 78:9 (2003), 945–949.
25. Lehmann, L.S., Brancati, F.L., Chen, M.C., Roter, D., Dobs, A.S., The effect of bedside case presentations on patients’ perceptions of their medical care. N Engl J Med 336:16 (1997), 1150–1155, 10.1056/NEJM199704173361606.
26. Cohen, M.D., Hilligoss, P.B., The published literature on handoffs in hospitals: deficiencies identified in an extensive review. Qual Saf Health Care 19:6 (2010), 493–497, 10.1136/qshc.2009.033480.
27. Cohen, M.D., Hilligoss, B., Kajdacsy-Balla Amaral, A.C., A handoff is not a telegram: an understanding of the patient is co-constructed. Crit Care Lond Engl, 16(1), 2012, 303, 10.1186/cc10536.
28. Brannen, M.L., Cameron, K.A., Adler, M., Goodman, D., Holl, J.L., Admission handoff communications: clinician's shared understanding of patient severity of illness and problems. J Patient Saf 5:4 (2009), 237–242, 10.1097/PTS.0b013e3181c029e5.
29. O'Leary, K.J., Darling, T.A., Rauworth, J., Williams, M.V., Impact of hospitalist communication-skills training on patient-satisfaction scores. J Hosp Med Off Publ Soc Hosp Med 8:6 (2013), 315–320, 10.1002/jhm.2041.
30. Henriksen, K., Kaplan, H., Hindsight bias, outcome knowledge and adaptive learning. Qual Saf Health Care 12:Suppl 2 (2003), ii46–ii50.