MAPPING PERCEPTIONS OF BURNOUT IN THE INFORMATION TECHNOLOGY PROFESSION: A STUDY USING SOCIAL REPRESENTATIONS THEORY

Proceedings of the International Conference on Information Systems, ICIS 2004

Volumn , Issue , 2004, Pages 901-914

  Pawlowski, Suzanne D ^a   Kaganer, Evgeny A ^a   Cater, John J ^b  

^a LOUISIANA STATE UNIVERSITY   (United States)

^b LOUISIANA STATE UNIVERSITY   (United States)

Author keywords

Burnout; IT professionals; job stress; social representations theory

Indexed keywords

INFORMATION SYSTEMS;

BURNOUT; IN-DEPTH INTERVIEWS; INFORMATION TECHNOLOGY PROFESSIONALS; IT PROFESSIONAL; JOB STRESS; KEY TOPICS; QUANTITATIVE METHOD; REPRESENTATION THEORY; SOCIAL REPRESENTATION THEORY; SOCIAL REPRESENTATIONS;

JOB SATISFACTION;

EID: 85021313315     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (46)

1. Abric, J.-C. Jeux, Conflits et Representations Sociales, these d’etat, Universite de Provence, Aix-en-Provence, France, 1976.
2. Abric, J.-C. (Ed.). Pratiques Sociales et Representations, Presses Universitaires de France, Paris, 1994.
3. Abric, J.-C. “A Structural Approach to Social Representations,” in Representations of the Social: Bridging Theoretical Traditions, K. Deaux and G. Philogene (Eds.), Blackwell Publishers, Oxford, 2001, pp. 42-47.
4. Benbasat, I., and Weber, R. “Research Commentary: Rethinking ‘Diversity’ in Information Systems Research,” Information Systems Research (7:4), 1996, pp. 389-399.
5. Borgatti, S. P., and Everett, M. G. “Models of Core/Periphery Structures,” Social Networks (21), 1999, pp. 375-395.
6. Burke, R. J., Greenglass, E. R., and Schwarzer, R. “Predicting Teacher Burnout Over Time: Effects of Work Stress, Social Support, and Self-doubts on Burnout and its Consequences,” Anxiety, Stress, and Coping: An International Journal (9), 1996, pp. 261-275.
7. Burke, R. J., and Richardsen, A. “Psychological Burnout in Organizations,” in Handbook of Organizational Behavior, R. Golembiewski (Ed.), Marcel Dekker, New York, 1993, pp. 263-298.
8. Calafat, A., Stocco, P., Mendes, F., Simon, J., van de Wijngaart, G., Sureda, M.P., Palmer, A., Maalste, N., and Zavatti, P. Characteristics and Social Representation of Ecstasy in Europe, IREFREA & European Commission, Palma de Mallorca, España, 1998 (available at www.dass.stir.ac.uk/drugs/pdf/ecstasy.pdf; accessed 1 August 2004).
9. Cooper, C. L., Dewe, P. J., and O’Driscoll, M. P. Organizational Stress: A Review and Critique of Theory, Research, and Applications, Sage Publications, Thousand Oaks, CA, 2001.
10. Cordes, C., and Dougherty, T. “A Review and Integration of Research on Job Burnout,” Academy of Management Review (18), 1993, pp. 621-656.
11. Degenne, A., and Verges, P. “Introduction a l’analyse de Similitude,” Revue Francaise de Sociologie (14), 1973, pp. 471-512.
12. Dewe, P., Cox, T., and Ferguson, E. “Individual Strategies for Coping with Stress and Work: A Review,” Work and Stress (7), 1993, pp. 5-15.
13. Doise, W., Clemence, A., and Lorenzi-Cioldi, F. The Quantitative Analysis of Social Representations, Harvester Wheatcheaf, New York, 1993.
14. Durkheim, E. The Elementary Form of the Religious Life, Free Press, New York, 1912/1995.
15. Farr, R. M., and Moscovici, S. M. (Eds.). Social Representations, Cambridge University Press, Cambridge, England, 1984.
16. Flament, C. “L’Analyse de Similitude: Une Technique Pour les Recherches sur les Representations Sociales,” in L’Etude des Representations Sociales, W. Doise (Ed.), Delachaux & Niestle, Paris, 1986, pp. 139-156.
17. Flament, C. “Structure, Dynamique et Transformation des Representations Sociales,” in Pratiques Sociales e Representations, J.-C. Abric (Ed.), Presses Universitaires de France, Paris, 1994, pp. 37-57.
18. Flament, C., Abric, J-C., and Doise, W. “L’approche Experimentale dans l’etude des Representations Sociales,” in 20 Ans de Psychologie Sociale Experimentale Francophone, Presses Univ. de Grenoble, Grenoble, 1998, pp. 97-110.
19. Hammond, S. “The Descriptive Analyses of Shared Representations,” in Empirical Approaches to Social Representations, G. M. Breakwell and D. V. Canter (Eds.), Carendon Press, Oxford, 1993.
20. Hayes, F. “Avoid Burnout,” Computerworld, March 23, 2003.
21. Ivancevich, J. M., Napier, H. A., and Wetherbe, J. C. “Occupational Stress, Attitudes, and Health-Problems in the Information-Systems Professional,” Communications of the ACM (26:10), 1983, pp. 800-806.
22. Kidder, J. T. The Soul of a New Machine, Little, Brown and Company, Boston, 1981.
23. King, J. “Stress Rattles ‘Help!’ Desks,” Computerworld (29:11), 1995, p. 16.
24. Koeske, G., and Koeske, R. “A Preliminary Test of a Stress-Strain-Outcome Model for Reconceptualizing the Burnout Phenomenon,” Journal of Social Service Research (17), 1993, pp. 107-135.
25. Kruskal, J. B. “On the Shortest Spanning Subtree of a Graph and the Traveling Salesman Problem,” in Proceedings of the American Mathematical Society (7), 1956, pp. 48-50.
26. Lazarus, R. S. “Psychological Stress in the Workplace,” Journal of Social Behavior and Personality (6), 1991, pp. 1-13.
27. Lee, R., and Ashforth, B. “A Meta-Analytic Examination of the Correlates of the Three Dimensions of Job Burnout,” Journal of Applied Psychology (81), 1996, pp. 123-133.
28. Lim, V. K. G., and Teo, T. S. H. “Occupational Stress and IT Personnel in Singapore: Factorial Dimensions and Differential Effects,” International Journal of Information Management (19), 1999, pp. 277-291.
29. Lorenzi-Cioldi, F., and Clemence, A. “Group Processes and the Construction of Social Representations,” in Blackwell Handbook of Social Psychology: Group Processes, M. A. Hogg and R. S. Tindale (Eds.), Blackwell Publishers, Malden, MA, 2001, pp. 311-333.
30. Maslach, C. Burnout: The Cost of Caring, Prentice Hall, Englewood Cliffs, NJ, 1982.
31. Maslach, C. “A Multi-dimensional Theory of Burnout,” in Theories of Organizational Stress, C. L. Cooper (Ed.), Oxford University Press, Oxford, UK, 1998, pp. 68-85.
32. Maslach, C. “Progress in Understanding Teacher Burnout,” in Understanding and Preventing Teacher Burnout, R. Vandenberghe and A. M. Huberman (Eds.), Cambridge University Press, Cambridge, UK, 1999, pp. 211-222.
33. rd edition), Consulting Psychologists Press, Palo Alto, CA, 1996.
34. McGee, M. K., Khirallah, D. R., and Lodge, M. “Backlash,” InformationWeek, September 25, 2000, p. 58.
35. Moliner, P. La Representation Sociale comme Grille de Lecture, Presses Universitaires de Provence, Aix-en-Provence, France, 1992.
36. Moore, J. “One Road to Turnover: An Examination of Work Exhaustion in Technology Professionals,” MIS Quarterly (24:1), 2000, pp. 141-168.
37. Moscovici, S. La psychanalyse, Son Image et Son Public [Psychoanalysis, Its Image and Its Public], Presses Universitaires de France, Paris, 1961/1976.
38. Moscovici, S. “On Social Representations,” in Social Cognition: Perspective on Everyday Understanding, J. Forgas (Ed.), Academic Press, London, 1981, pp. 181-209.
39. Nicolini, D. “Comparing Methods for Mapping Organizational Cognition,” Organization Studies (20:5), 1999, pp. 833-860.
40. Parker, I. “‘Social Representations’: Social Psychology’s (Mis)use of Sociology,” Journal of the Theory of Social Behavior (17:4), 1987, pp. 447-469.
41. Sabidussi, G. “The Centrality Index of a Graph,” Psychometrika (31), 1966, pp. 581-603.
42. Schulz, R., Greenley, J., and Brown, R. “Organization, Management and Client Effects on Staff Burnout,” Journal of Health and Social Behavior (36), 1995, pp. 333-345.
43. Sethi, V., Barrier, T. A., and King, R. C. “An Examination of the Correlates of Burnout in Information Systems Professionals,” Information Resources Management Journal (12:3), 1999, pp. 5-13.
44. Vessey, I., Ramesh, V., and Glass, R. L. “Research in Information Systems: An Empirical Study of Diversity in the Discipline and its Journals,” Journal of Management Information Systems (19:2), 2002, pp. 129-174.
45. Wagner, W., Valencia, J., and Elejabarrieta, F. “Relevance, Discourse and the ‘Hot’ Stable Core of Social Representations-A Structural Analysis of Word Associations,” British Journal of Social Psychology (35), 1996, pp. 331-351.
46. Weiss, M. “Effects of Work Stress and Social Support on Information Systems Managers,” MIS Quarterly (7:1), 1983, pp. 29-43.