The hospitality industry: An attractive employer? An exploration of students’ and industry workers’ perceptions of hospitality as a career field

Journal of Hospitality and Tourism Education

Volumn 21, Issue 2, 2009, Pages 6-14

  Blomme, Rob ^a   van Rheede, Arjan ^a   Tromp, Debbie ^a  

^a Hotelschool The Hague   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85020116847     PISSN: 10963758     EISSN: 23256540     Source Type: Journal    
DOI: 10.1080/10963758.2009.10696939     Document Type: Article

References (40)

1. Anderson, N. & Schalk, R. (1998). The psychological contract in retrospect and prospect. Journal of Organizational Behavior, 19, 637-647.
2. Berta, D. (2003). Study shows student eager to work in hospitality. Nation’s Restaurant News, March 24, 75-76.
3. Blomme, R.J., Leutscher, T. & Van Rheede, A. (2005). Een kwalitatief onderzoek naar de uitstroommotieven van hospitality werkers. White paper. The Hague: The Hotelschool The Hague
4. Blomme, R.J. (2006). Eindrapportage Associate Degree. The Hague: The Hotelschool The Hague
5. Blomme, R.J., Tromp, D.M. & Van Rheede, A. (2008). Predictors of turnover intentions of highly educated employees in the hospitality industry. Advances in Hospitality and Leisure, 4, 3-28.
6. Booth, S. & Hamer, K. (2006). Labor turnover in the retail industry: Predicting the role of individual, organizational and environmental factors. International Journal of Retail & Distribution Management, Vol. 35, No. 4, 289-307.
7. Bottger, P.C. (1990). Voluntary turnover: An empirical test of the met expectations hypothesis. Asia Pacific Human resource Management, August, 18-27.
8. Coyle-Shapiro, J. M-A. (2001). Managers: Caught in the middle of a psychological contract muddle. Paper presented at the annual meeting of the Academy of Management, Washington, DC.
9. Craig, D.D. & Tetrick, L. (1999). Psychological contracts and temporary workers: The assumption of the transactional contract. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, Atlanta, GA.
10. Guest, D.E. (1998). Is the psychological contract worth taking seriously? Journal of Organizational Behavior, 19, 649-664.
11. Hancer, M. & George Thomas, R. (2003). Psychological empowerment of non-supervisory employees working in full-service restaurants. International Journal of Hospitality Management, 22(1), 3-16.
12. Herriot, P., Manning, W.E.G. & Kidd, J.M. (1997). The content of the psychological contract. British Journal of Management, 8, 151-162.
13. Hom, P.W., Griffeth, R.W., Palich, L.E. & Bracker, J.S. (1998). An exploratory investigation into theoretical mechanisms underlying realistic job previews. Personnel Psychology, 51, 421-451.
14. Hoque, K. (1999a). New approaches to HRM in the UK hospitality industry. Human Resource Management Journal, 9, 64-76.
15. Hoque, K. (1999b). Human Resource Management and performance in UK hospitality industry. British Journal of Industrial Relations, 37(3), 419-443.
16. Irving, P.G. & Meyer, J.P. (1994). Reexamination of the met-expectations hypothesis: a longitudinal analysis. Journal of Applied Psychology, 79, 937-949.
17. Kuvaas, B. (2006). Work performance, affective commitment, and work motivation: the roles of pay administration and pay level. Journal of Organizational Behavior, 27, 365-385.
18. Lee, H-W. & Liu, C-H. (2007). An examination of factors affecting repatriates’ turnover intentions. International Journal of Manpower, Vol. 28, No. 2, 122-134.
19. Lester, S.W., Turnley, W.H., Bloodgood, J.M. & Bolino, M.C. (2002). Not seeing eye to eye: Differences in supervisor and subordinate perceptions and attributions for psychological contract breach. Journal of Organizational Behavior, 23, 39-56.
20. Major, D.A., Kozlowski, S.W.J., Chao, G.T. & Gardner, P.D. (1995). A longitudinal investigation of newcomer expectations, early socialized outcomes and the moderating effects of role development factors. Journal of Applied Psychology, 80, 418-431.
21. Morrison, E.W. & Robinson, S.L. (1997). When employees feel betrayed: A model how psychological contract violation develops. Academy of Management Review, 22, 226-256.
22. Reijnders, R., (2003). In, door en uitstroom van werknemers in de horeca. Zoetermeer: Bedrijfschap voor Horeca en Catering.
23. Robinson, S.L. & Rousseau, D.M. (1994). Violating the psychological contract: Not the expectation but the norm. Journal of Organizational Behavior, 15, 245-259.
24. Robinson, S.L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41, 574-59.
25. Robinson, S.L., & Morrison, E.W. (2000). The development of the psychological contract breach and violation: a longitudinal study. Journal of Organizational Behavior, 21, 525-546.
26. Rousseau, D.M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2, 121-139.
27. Rousseau, D.M. (1990). New hire perceptions of their own and their employer’s obligations: A study of psychological contracts. Journal of Organizational Behavior, 11, 389-400.
28. Rousseau, D.M. & Greller, M.M. (1994). Human Resource practices: Administrative Contract Makers, Human Resource Management, 33, 385-401.
29. Rousseau, D.M. (1995). Psychological contracts in organizations: Understanding Written and Unwritten Agreements. Thousand Oaks, London: Sage.
30. Schalk, R., Frees, C. & Van den Bosch, J. (1995). Het psychologische contract van parttimers en fulltimers: Een onderzoek naar de verwachtingen van werknemers over wederzijdse verplichtingen tussen organisatie en werknemer in de arbeidssituatie. Gedrag en Organisatie, 8, 307-318.
31. Shore, L.M. & Tertrick, L.E. (1994). The psychological contract as an explanatory Framework in the Employment Relationship. In C.L. Cooper & D.M. Rousseau (Eds.), Trends in Organizational Behavior, 91-103. New York: Wiley.
32. Sutton, G. & Griffin, M.A. (2004). Integrating expectations, experiences, and psychological contract violations: A longitudinal study of professionals. Journal of Occupational and Organizational Psychology, 77, 492-514.
33. Tekleab, A.G., & Taylor, M.S. (2003). Easing the pain: Determinants and effects of psychological contract violation. Paper presented at the annual conference of the Academy of Management, Toronto.
34. Ten Brink, B.E.H. (2004). Psychological contract: a useful concept? PhD thesis. Amsterdam: Kurt Lewin Institute Free University.
35. Van Dijk, D. (1997). Vragenlijst psychologisch contract: Van flexibiliseren van de arbeid naar de ontwikkeling van een vragenlijst over het psychologisch contract. Master Thesis, Vrije Universiteit. Amsterdam: Vrije Universiteit.
36. Walsh, K., & Taylor, M.S. (2007). Developing In-House Careers and Retaining Management Talent. What Hospitality Professionals Want From Their Jobs. Cornell and Restaurant Administration Quarterly, 48, Issue 2, 163-182.
37. Wanous, J.P., & Collella, A. (1989). Organizational entry research: Current status and future directions. Research in Personnel and Human Resource Management, 17, 59-120.
38. Wanous, J.P., Poland, T.D., Premack, S.L., & Davis, K.S. (1992). The effects of met expectations on newcomer attitudes and behaviours; A review and metaanalysis. Journal of Applied Psychology, 77, 288-297.
39. Wheeler, A.R., Coleman Gallagher, V., Brouer, R.L., & Sablynski, C.J. (2007). When person-organization (mis)fit and (dis)satisfaction lead to turnover: The moderating role of perceived job turnover. Journal of Managerial Psychology, Vol. 22, No. 2, 203-219.
40. Wolfe Morrison, E., & Robinson, S.L. (2005). Changes in the Employment Relationship Across Time. In J.A-M. Coyle-Shapiro, L.M. Shore, M.S. Taylor, & L.E. Tetrick (Eds.). The Employment Relationship: Examining Psychological and Contextual Perspectives,161-180. Oxford (UK): Oxford University Press.