Smart service systems, human-centered service systems, and the mission of service science

Service Science

Volumn 7, Issue 2, 2015, Pages ii-iii

  Maglio, Paul P ^a  

^a Merced   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85019461416     PISSN: 21643962     EISSN: 21643970     Source Type: Journal    
DOI: 10.1287/serv.2015.0100     Document Type: Editorial

References (5)

1. Glushko RJ, Nomorosa KJ (2013) Substituting information for interaction: A framework for personalization in service encounters and service systems. J. Service Res. 16(1):21-38.
2. Maglio PP, Kwan SJ, Spohrer J (2015) Commentary-Toward a research agenda for human-centered service system innovation. Service Sci. 7(1):1-10.
3. Medina-Borja A (2015) Editorial-Smart things as service providers: A call for convergence of disciplines to build a research agenda for the service systems of the future. Service Sci. 7(1): ii-v.
4. Ng I (2014) Creating New Markets in the Digital Economy (Cambridge University Press, Cambridge, UK).
5. Normann R (2001) Reframing Business: When the Map Changes the Landscape (John Wiley & Sons, Hoboken, NJ).