Integration of medical scribes in the primary care setting: Improving satisfaction

Journal of Ambulatory Care Management

Volumn 40, Issue 1, 2017, Pages 17-25

  Imdieke, Brian H ^a   Martel, Marc L ^a  

^a HENNEPIN COUNTY MEDICAL CENTER   (United States)

Author keywords

documentation time; medical scribes; patient satisfaction; provider satisfaction

Indexed keywords

CONVENIENCE SAMPLE; ELECTRONIC MEDICAL RECORD; FEASIBILITY STUDY; HOSPITAL; HUMAN; PATIENT SATISFACTION; PERCEPTION; PRIMARY MEDICAL CARE; STAFF; DOCUMENTATION; ELECTRONIC HEALTH RECORD; HEALTH PERSONNEL ATTITUDE; INFORMATION PROCESSING; JOB SATISFACTION; MANPOWER; MEDICAL RECORD ADMINISTRATOR; ORGANIZATION AND MANAGEMENT; OUTPATIENT DEPARTMENT; PRIMARY HEALTH CARE; PROCEDURES; QUESTIONNAIRE; STANDARDS; STATISTICS AND NUMERICAL DATA; TIME FACTOR;

ATTITUDE OF HEALTH PERSONNEL; DATA COLLECTION; DOCUMENTATION; EFFICIENCY, ORGANIZATIONAL; ELECTRONIC HEALTH RECORDS; FEASIBILITY STUDIES; HUMANS; JOB SATISFACTION; MEDICAL RECORD ADMINISTRATORS; OUTPATIENT CLINICS, HOSPITAL; PATIENT SATISFACTION; PRIMARY HEALTH CARE; SURVEYS AND QUESTIONNAIRES; TIME FACTORS;

EID: 85015836730     PISSN: 01489917     EISSN: 15503267     Source Type: Journal    
DOI: 10.1097/JAC.0000000000000168     Document Type: Article

References (18)

1. Allen, B., Banapoor, B., Weeks, E. C., & Payton, T. (2014). An assessment of emergency department throughput and provider satisfaction after the implementation of a scribe program. Advances in Emergency Medicine, 2014, 1-7.
2. Arya, R., Salovich, D. M., Ohman-Strickland, P., & Merlin, M. A. (2010). Impact of scribes on performance indicators in the emergency department. Society for Academic Emergency Medicine, 17(5), 490-494.
3. Babbot, S., Manwell, L. B., Brown, R., Montague, E. W., Schwartz, M., Hess, E., Linzer,M. (2014). Electronic medical records and physician stress in primary care: Results from the MEMO study. Journal of the American Medical Informatics, 21, 100-106
4. Bank, A. J., Obetz, C., Konrardy, A., Khan, A., Pillai, M. M., McKinley, B. J., Kenney, W. O. (2013). Impact of scribe on patient interaction, productivity, and revenue in a cardiology clinic: A prospective study. Clinicoeconomic and Outcomes Research, 5, 399-406.
5. Barry, M. J., & Edgman-Levitan, S. (2012). Shared decision making-the pinnacle of patient-centered care. New England Journal of Medicine, 366(9), 780-781.
6. Bergeson, S. C, & Dean, J. D. (2006). A systems approach to patient-centered care. Journal of the American Medical Association, 96(23), 2848-2851. doi:10.1001/jama.296.23.2848
7. Bloom, M. V., & Huntington, M. K. (2010). Faculty, resident, and clinic staff's evaluation of the effects of EHR implementation. Family Medicine, 42(8), 562-566.
8. DiMatteo, M. R., Sherbourne, C. D., Hays, R. D., Ordway, L., Kravitz, R. L., McGlynn, E. A., Rogers, W. H. (1993). Physicians' characteristics influence patients' adherence to medical treatment: Results from the Medical Outcomes Study. Health Psychology, 12(2), 93-102.
9. Epstein, R. M., & Street, R. L. (2011). The values and value of patient-centered care. Annals of Family Medicine, 9(2), 100-103. http://doi.org/10.1370/afm.1239
10. Firth-Cozens, J., & Greenhalgh, J. (1997). Doctors' perceptions of the links between stress and lowered clinical care. Social Science & Medicine, 44(7), 1017-1022.
11. Gillespie, L. (2015). The unregulated rise of the medical scribe. The Atlantic. Retrieved from http://www.theatlantic.com/health/archive/2015/12/why -so-many-doctors-are-hiring-scribes/419838/
12. Linzer, M., Poplau, S., Grossman, E., Varkey, A., Yale, S., Williams, E., Barbouche, M. (2015). A cluster randomized trial of interventions to improve work conditions and clinician burnout in primary care: Results from the HealthyWork Place (HWP) study. Journal of General Internal Medicine, 30(8), 1105-1111.
13. McDonald, C. J., Callaghan, F. M., Weissman, A., Goodwin, R. M., Mundkur, M., & Kuhn, T. (2014). Use of internist's freetime by ambulatory care electronic medical record systems. Journal of the American Medical Association Internal Medicine, 174(11), 1860-1863.
14. Middleton, B., Bloomrosen, M., Dente, M. A., Hashmat, B., Koppel, R., Overhage, J. M., Zhang, J. (2013). Enhancing patient safety and quality of care by improving the usability of electronic health record systems: Recommendations from AMIA. Journal of the American Medical Informatics Association, 20(e1), e2-e8.
15. Schultz, C. G., & Holmstrom, H. L. (2015). The use of medical scribes in health care settings: A systematic review and future directions. Journal of the American Board of Family Medicine, 28(3), 371-381.
16. Shneiderman, B. (2011). Tragic errors: Usability and electronic health records. Interactions, 18, 60-63.
17. Sinsky, C. A., Beasley, J. W., Simmons, G. E., & Baron, R. J. (2014). Electronic health records: Design, implementation, and policy for higher-value primary care. Annals of Internal Medicine, 201(160), 727-729.
18. Yan, C., Rose, S., Rothberg, M. B., Mercer, M. D., Goodman, K., & Misra-Hebert, A. D. (2016). Physician, scribe, and patient perspectives on clinical scribes in primary care. Journal of General Internal Medicine, 32(9), 990-995.