Internet banking services and credit union performance

Managerial Finance

Volumn 34, Issue 6, 2008, Pages 437-446

  Dandapani, Krishnan ^a   Karels, Gordon V ^b   Lawrence, Edward R ^a  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b UNIVERSITY OF NEBRASKA LINCOLN   (United States)

Author keywords

Banking; Credit unions; Electronic commerce; Financial services; Internet

Indexed keywords

EID: 85015617303     PISSN: 03074358     EISSN: 17587743     Source Type: Journal    
DOI: 10.1108/03074350810872804     Document Type: Article

References (11)

1. Delgado, J., Hernando, I. and Nieto, M. (2007), “Do European primarily internet banks show scale and experience efficiencies?”, European Financial Management, Vol. 13 No.4, pp. 643-71.
2. Gattiker, U.E., Perlusz, S. and Bohmann, K. (2000), “Using the Internet for B2B activities: a review and future directions for research”, Internet Research: Electronic Networking Applications and Policy, Vol. 10 No. 2, pp. 126-40.
3. Gerrard, P. and Cunningham, J.B. (2003), “The diffusion of internet banking among Singapore customers”, International Journal of Bank Marketing, Vol. 21 No. 1, pp. 16-28.
4. Hoffman, D.L., Novak, T.P. and Peralta, M. (1999), “Building customer trust online”, Communication of the ACM, Vol. 42 No. 4, pp. 80-5.
5. Jones, S., Wilikens, M., Morris, P. and Masera, M. (2000), “Trust requirements in E-business: a conceptual framework for understanding the needs and concerns of different stakeholders”, Communications of the ACM, Vol. 43 No. 12, pp. 81-7.
6. Polatoglu, V.N. and Ekin, S. (2001), “An empirical investigation of Turkish customers, acceptance of internet banking services”, International Journal of Bank Marketing, Vol. 19 No. 4, pp. 156-65.
7. Suganthi, R., Balachandher, K.G. and Balachandran, V. (2001), “Internet banking patronage: an empirical investigation of Malaysia”, Journal of Internet banking and Commerce, Vol. 6 No. 1, available at: www.arraydev.com/commerce/JIBC/0103_01.htm
8. Data on credit unions are from www.ncua.gov/data/FOIA/foia.html
9. Data on metropolitan statistical area is from the web site of US Census Bureau, available at: www.census.gov
10. Data on per capita income is from the website of US Department of Commerce, Bureau of Economic Analysis, available at: www.bea.gov
11. Data on unemployment is from the web site of US Department of Labor, available at: www.bls.gov