Not just China: The rise of recalls in the age of global business

Not Just China: The Rise of Recalls in the Age of Global Business

Volumn , Issue , 2012, Pages 1-184

  Bapuji, Hari ^a  

^a UNIVERSITY OF MANITOBA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85014259563     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-1-137-27648-3     Document Type: Book

References (190)

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32. CPSC, "CPSC Announces Recall of Metal Toy Jewelry Sold in Vending Machines," July 8, 2004, http://www.cpsc.gov/cpscpub/prerel/prhtml04/04174.html.
33. CPSC, "CPSC, Brand Imports, LLC Announce Recall of Children’s Rings," March 2, 2004, http://www.cpsc.gov/cpscpub/prerel/prhtml04/04090.html.
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44. CPSC,. "Weight Watchers Recalls Plush Hungry Figures and Magnets Due to Puncture Hazard," August 20, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09318.html.
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53. CPSC, "CPSC Saves Lives Through Voluntary Efforts and Oversight: Making Hair Dryers Safer," May 5, 1996, http://www.cpsc.gov/CPSCPUB/PUBS/SUCCESS/dryers.html.
54. CPSC, "Hair Dryers Recalled by Vintage International Due to Electrocution Hazard," June 3, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09235.html.
55. CPSC, "Hair Dryers Recalled by Universalink International Trading Due to Electrocution Hazard," April 29, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09205.html
56. CPSC, "Hair Dryers Recalled By Big Lots Stores, Inc. Due to Electrocution Hazard," March 11, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09147.html.
57. CPSC, "Dive Sticks," Code of Federal Regulations, Vol. 16, part 1500, March 7, 2001, http://www.cpsc.gov/BUSINFO/frnotices/fr01/divestik.html
58. CPSC, "Swim ‘N Score Dive Sticks Recalled by Modell’s Due to Risk of Impalement Injury to Children," November 13, 2008, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09043. html.
59. CPSC, "Maclaren USA Recalls to Repair Strollers Following Fingertip Amputations," November 9, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml10/10033.html.
60. CPSC, "Graco Recalls Strollers Due to Fingertip Amputation and Laceration Hazards," January 20, 2010, http://www.cpsc.gov/cpscpub/prerel/prhtml10/10115.html.
61. CPSC, "Regal Lager Announces Recall to Repair CYBEX Strollers; Risk of Fingertip Amputation and Laceration Hazards," January 27, 2010, http://www.cpsc.gov/cpscpub/prerel/prhtml10/10123.html
62. CPSC, "Britax Recalls Strollers Due to Risk of Fingertip Amputations and Lacerations," February 10, 2010, http://www.cpsc.gov/cpscpub/prerel/prhtml10/10137. html.
63. CPSC, "CPSC, Pokémon USA Announce Recall of Pokémon Plush Toys," July 8, 2005, http://www.cpsc.gov/cpscpub/prerel/prhtml05/05222.html.
64. CPSC, "Fisher-Price Recalls Learning Pots and Pans™ Toys Due to Choking Hazard," August 7, 2008, http://www.cpsc.gov/CPSCPUB/PREREL/prhtml08/08362.html.
65. CPSC, "Playskool Voluntarily Recalls Toy Tool Benches after the Death of Two Toddlers," September 22, 2006, http://www.cpsc. gov/cpscpub/prerel/prhtml06/06266.html.
66. CPSC, "CPSC, Toys"R"Us Announce Recall of Children’s Soap Craft Set," December 24, 1997, http://www.cpsc.gov/cpscpub/prerel/PRHTML98/98049.html.
67. CPSC, "Aqua-Leisure Industries Recalls Inflatable Pool Ladders for Fall Hazard," May 17, 2006, http://www.cpsc.gov/cpscpub/prerel/prhtml06/06165.html.
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69. CPSC, "GE Recalls to Inspect and Repair Wall Ovens Due to Fire and Burn Hazards," November 18, 2008, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09046.html.
70. General Electric, "GE Wall Oven-November 2008 Recall," http://www.geappliances. com/products/recall/wall_oven_08/faq.htm.
71. CPSC, "CPSC Announces Recalls Of Imported Crayons Because Of Lead Poisoning Hazard," April 5, 1994, http://www.cpsc.gov/cpscpub/prerel/prhtml94/94055.html.
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78. D. Desjardins, "Target to Leapfrog over Toys’R’Us into No. 2 Spot," Retailing Today 45, no. 7 (2006): 36.
79. CPSC, "Dunkin’ Donuts Recalls Glow Sticks Due to Choking and Strangulation Hazards," October 17, 2007, http://www.cpsc. gov/cpscpub/prerel/prhtml08/08030.html.
80. CPSC, "State Farm® Recalls Good Neigh Bears® Due to Choking Hazard," March 17, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09156.html
81. CPSC, "CPSC, Gateway Announce Recall of Foam Rubber Toy Cows," October 8, 1999, http://www.cpsc.gov/cpscpub/prerel/prhtml00/00002.html.
82. CPSC, "Target Recalls Dive Sticks Due to Impalement Hazard," November 28, 2008, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09048.html.
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85. CPSC, "CPSC, Dollar General Corp. Announce Recall of Dive Sticks," February 16, 2005, http://www.cpsc.gov/cpscpub/prerel/prhtml05/05112.html.
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89. P. Callahan, "Inside the Botched Recall of a Dangerous Toy," Chicago Tribune, May 7, 2007, http://www.chicagotribune.com/news/watchdog/chi-safety-magnets2-story,0,5313514.
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91. CPSC, "Lead Paint Hazard Found In Four Children’s Puzzles," March 4, 1993, http://www.cpsc.gov/cpscpub/prerel/prhtml93/93049.html.
92. CPSC, "Kellogg Company Recalls Bunny Rabbit Because Of Potential Choking Hazards," March 22, 1991, http://www.cpsc.gov/cpscpub/prerel/prhtml91/91056.html.
93. CPSC, "WHAM-O Backyard Water Slides Are Dangerous For Adults And Teenagers," May 27, 1993, http://www.cpsc.gov/cpscpub/prerel/prhtml93/93076.html.
94. CPSC, "CPSC, Toy Manufacturers Announce Recall to Replace Toy Basketball Nets," December 22, 1998, http://www.cpsc.gov/cpscpub/prerel/prhtml99/99036.html.
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96. CPSC, "Bookspan Recalls Discovery Bunny Books Due to Choking Hazard," May 17, 2007, http://www.cpsc.gov/CPSCPUB/PREREL/prhtml07/07551.html.
97. Y. Chen, S. Ganesan, and Y. Liu, "Does a Firm’s Product-Recall Strategy Affect its Financial Value? An Examination of Strategic Alternatives During Product-Harm Crises," Journal of Marketing 73 (2009): 214-226.
98. CPSC, "Old Navy Recalls Stuffed Toys; Button Eyes Can Detach and Pose a Choking Hazard to Young Children," February 19, 2009, http://www.cpsc.gov/CPSCPUB/PREREL/prhtml09/09134. html.
99. CPSC, "Child’s Death Prompts Replacement Program of Magnetic Building Sets," March 31, 2006, http://www.cpsc.gov/cpscpub/prerel/prhtml06/06127.html.
100. J. Garnaut, "Toy-Makers Play the Blame Game," Sydney Morning Herald, September 17, 2007, http://www.smh.com.au/news/business/toymakers-play-the-blame-game/2007/09/16/1189881341230.html.
101. CPSC, "Playskool Voluntarily Recalls Toy Tool Benches after the Death of Two Toddlers," September 22, 2006, http://www.cpsc. gov/cpscpub/prerel/prhtml06/06266.html.
102. CPSC, "Graco Recalls Cradle Portion Of Swing Based On Reports Of Suffocation Incidents," February 24, 1992, http://www.cpsc. gov/CPSCPUB/PREREL/prhtml92/92054.html.
103. E. M. Felcher, It’s No Accident: How Corporations Sell Dangerous Baby Products (Monroe: Common Courage Press, 2001).
104. CPSC, "Child’s Death Prompts Replacement Program of Magnetic Building Sets," March 31, 2006, http://www.cpsc.gov/cpscpub/prerel/prhtml06/06127.html.
105. CPSC, "Magnetix Magnetic Building Set Recall Expanded," April 19, 2007, http://www.cpsc.gov/CPSCPUB/PREREL/PRHTML07/07164.html.
106. CPSC, "Implementation of a Searchable Consumer Product Safety Incident Database," September 10, 2009, http://www.cpsc.gov/cpscpub/pubs/reports/cpsia212.pdf.
107. CPSC, "Unregulated Products," http://www.cpsc.gov/businfo/unreg.html.
108. CPSC, Regulated Products Handbook, January, 2005, http://www.cpsc.gov/BUSINFO/8001.pdf
109. "Statement of The Honorable Thomas H. Moore, The Honorable Robert S. Adler, and The Honorable Inez M. Tenenbaum on the Final Interpretive Rule on Civil Penalty Factors," March 10, 2010, http://www.cpsc.gov/pr/civpen03102010.pdf.
110. CPSC, "CPSC Approves Final Rule on Civil Penalty Factors," March 16, 2010, http://www.cpsc.gov/cpscpub/prerel/prhtml10/10168. html.
111. CPSC, "Brinkmann Corporation to Pay $ 175,000 to Settle Civil Penalty Case," November 20, 2996, http://www.cpsc.gov/cpscpub/prerel/prhtml97/97025.html.
112. CPSC, "L.L. Bean, Inc. to Pay $ 750,000 Civil Penalty for Delay in Reporting Backpack Child Carriers," August 30, 2000, http://www.cpsc.gov/cpscpub/prerel/prhtml00/00174.html.
113. CPSC, "CPSC Approves Final Rule on Civil Penalty Factors," March 16, 2010, http://www.cpsc.gov/cpscpub/prerel/prhtml10/10168.html.
114. CPSC, "Kansas Firms to Pay $ 600,000 Civil Penalty for Selling Banned Fireworks," December 8, 2005, www.cpsc.gov/cpscpub/prerel/prhtml06/06050.html.
115. CPSC, "Great Lakes Products, Inc. Pays To Settle Civil Penalty Case," "September 22, 1994, www.cpsc.gov/cpscpub/prerel/prhtml94/94136.html.
116. CPSC, "Walgreen Co. To Pay $ 50,000 To Settle Civil Penalty Case," February 28, 1994, www.cpsc.gov/cpscpub/prerel/prhtml94/94040.html.
117. CPSC, "CPSC Settles Flammability Violations With Cotton Cloud Futon," August 22, 1995, www.cpsc.gov/cpscpub/prerel/prhtml95/95158.html.
118. CPSC, "Parent Company of Bloomingdale’s/Macy’s Pays Record Fine for Selling Flammable Children’s Sleepwear," April 12, 2001, www.cpsc.gov/cpscpub/prerel/prhtml01/01123.html.
119. CPSC, "Commission Levies $ 1.5 Million In Penalties," September 23, 2003, http://www.cpsc.gov/cpscpub/prerel/prhtml03/03188. html.
120. CPSC, "Tennessee Man Sentenced to Prison for Making False Statements to CPSC in Cigarette Lighter Case," April 21, 2000, http://www.cpsc.gov/cpscpub/prerel/prhtml00/00101.html.
121. CPSC, "Low Return Rate and Additional Reports of Fires Prompt Re-announcement of Coby Electronics Portable DVD/CD/MP3 Player Recalls," April 26, 2010, http://www.cpsc.gov/cpscpub/prerel/prhtml10/10205.html.
122. CPSC, "Hasbro, Inc. Recalls to Repair Nerf Blasters; Child’s Skin Can Get Caught in Plunger of the Toy," October 9, 2008, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09007.html.
123. CPSC, "Fisher Price Recalls Go Diego Go Boat Toys Due to Violation of Lead Paint Standard,: October 25., 2007, http://www.cpsc.gov/cpscpub/prerel/prhtml08/08048.html
124. CPSC, "CPSC, Brand Imports, LLC Announce Recall of Children’s Rings" March 2, 2004, http://www.cpsc.gov/cpscpub/prerel/prhtml04/04090. html.
125. CPSC, "Dunkin’ Donuts Recalls Glow Sticks Due to Choking and Strangulation Hazards," October 17, 2007, www.cpsc.gov/cpscpub/prerel/prhtml08/08030.html.
126. CPSC, "CPSC, IKEA Announce Recall of Stuffed Teddy Bears," October 17, 2002, www.cpsc.gov/cpscpub/prerel/prhtml03/03020. html.
127. CPSC, "Quaker Halts Sales Of Capʼn Crunch Cereal Containing ‘Popper’ Promotional Toy Because Of Eye Injuries," April 2, 1993, http://www.cpsc.gov/cpscpub/prerel/prhtml93/93065.html.
128. CPSC, "CPSC Announces Recall of Metal Toy Jewelry Sold in Vending Machines," July 8, 2004, http://www.cpsc.gov/cpscpub/prerel/prhtml04/04174.html.
129. CPSC, "CPSC, Brand Imports, LLC Announce Recall of Children’s Rings," March 2, 2004, http://www.cpsc.gov/cpscpub/prerel/prhtml04/04090.html.
130. CPSC, "State Farm® Recalls Good Neigh Bears® Due to Choking Hazard," March 17, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09156.html.
131. L. Tischler, "All About Yves," Mansueto Ventures, October 1, 2007, www.fastcompany.com/magazine/119/all-about-yves.html.
132. "Winners Over The Past Five Years," Business Week, July 30, 2007, http://www.businessweek.com/magazine/content/07_31/b4044403.htm.
133. H. Beyer and K. Holtzblatt, Contextual design: Defining Customer-Ccentered Systems (San Francisco: Morgan Kaufmann, 1998).
134. CPSC, "LeapFrog Recalls to Repair Children’s Activity Centers Due to Arm Entrapment Hazard," September 7, 2006, http://www.cpsc. gov/cpscpub/prerel/prhtml06/06253.html.
135. CPSC, "Regent Sports Recalls Soccer Goal Nets Following Strangulation Death of a Child," September 16, 2008, http://www.cpsc.gov/cpscpub/prerel/prhtml08/08400.html.
136. Bapuji H, Beamish P. 2008. Product Recalls: Avoid hazardous design flaws. Harvard Business Review. March: 23-26.
137. Felcher M. 2001. It’s No Accident: How Corporations Sell Dangerous Baby Products. Common Courage Press: Monroe, ME.
138. CPSC, "The Land of Nod Recalls to Repair Cottage Bunk Beds Due to Fall Hazard," February 5, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09720.html.
139. CPSC, "Fisher-Price Recalls Learning Pots and Pans™ Toys Due to Choking Hazard," August 7, 2008, http://www.cpsc.gov/cpscpub/prerel/prhtml08/08362.html.
140. Character Group plc, "Bindeez Hints and Tips," http://www.character-online.com/bindeez-QA/.
141. CPSC, "Pressure Cookers Recalled By Manttra Inc. Due to Burn Hazard," December 21, 2007, http://www.cpsc.gov/cpscpub/prerel/prhtml08/08147.html.
142. CPSC, "Playskool Voluntarily Recalls Toy Tool Benches after the Death of Two Toddlers," September 22, 2006, http://www.cpsc. gov/cpscpub/prerel/prhtml06/06266.html.
143. M. Hora and H. Bapuji, "Agility in Reverse Supply Chains: Evidence from Product Recalls in the Toy Industry," paper presented at the Production and Operations Management Society Annual Conference, 2009.
144. CPSC, "Sears Warns Consumers to Remove Label from Craftsman Circular Saws, Obstructed Blade Guard Poses Laceration Hazard," April 5, 2007, http://www.cpsc.gov/cpscpub/prerel/prhtml07/07149.html.
145. CPSC, "CPSC, Toys"R"Us Announce Recall of Children’s Soap Craft Set," December 24, 1997, http://www.cpsc.gov/cpscpub/prerel/PRHTML98/98049.html.
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