A fuzzy group decision-making model with risk-taking attitudes in quality function deployment

Journal of Intelligent and Fuzzy Systems

Volumn 20, Issue 6, 2009, Pages 211-224

  Liu, Chin Hung ^a  

^a NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

Fuzzy group decision making; Fuzzy suitability indices; House of quality; Quality function deployment; Risk taking attitudes

Indexed keywords

EID: 85013605222     PISSN: 10641246     EISSN: 18758967     Source Type: Journal    
DOI: 10.3233/IFS-2009-0429     Document Type: Article

References (40)

1. J.L. Bossert, Quality Function Deployment, A Practitioner’s Approach, ASQC Quality Press, Milwaukee, WI, 1991.
2. E. Bottani and A. Rizzi, Strategic management of logistic service: A fuzzy QFD approach, International Journal of Production Economics 103 (2006), 585-599.
3. L.K. Chan and M.L. Wu, Quality function deployment: A literature review, European Journal of Operational Research 143 (2002), 463-497.
4. L.K. Chan and M.L. Wu, Quality function deployment: A comprehensive review of its concepts and methods, Quality Engineering 15(1) (2002-03), 23-35.
5. L.K. Chan and M.L. Wu, A systematic approach to quality function deployment with a full illustrative example, Omega 33 (2005), 119-139.
6. R.B. Chase, F.R. Jacobs and N.J. Aquilano, Operation Management for Competitive Advantage with Global Cases, Eleventh Edition, McGraw-Hill, New York, 2006.
7. H.-K. Chen, H.-Y. Chen, H.-H.Wu andW.-T. Lin, TQMimplementation in a healthcare and pharmaceutical logistics organization: The case of zuellig pharma in Taiwan, Total Quality Management & Business Excellence 15(9& 10) (2004), 1171-1178.
8. S.H. Chen, Ranking fuzzy numbers with maximizing set and minimizing set, Fuzzy Sets and Systems 17 (1985), 113-129.
9. D. Clausing, Total Quality Development: A Step-by-Step Guide to World-Class Concurrent Engineering, ASME Press, 1994.
10. L. Cohen, Quality Function Deployment: How to Make QFD Work for You, Addison-Wesley Publication Company, Reading, MA, 1995.
11. J.A. Fitzsimmons and M.J. Fitzsimmons, Service Management (Operation, Strategy, and Information Technology), Fifth Edition, McGraw-Hill, New York, 2006.
12. P. Fortemps and M. Roubens, Ranking and defuzzification methods based on area compensation, Fuzzy Sets and Systems 82 (1996), 319-330.
13. A. Griffin and J. Hauser, Voice of the customer, Marketing Science 12 (1993), 1-27.
14. F.M. Gryna, Quality Planning and Analysis: From Product Development through Use, McGraw-Hill International Edition, 2001.
15. C.H. Han, J.K. Kim and S.H. Choi, Prioritizing engineering characteristics in quality function deployment with incomplete information: A linear partial ordering approach, International Journal of Production Economics 91 (2004), 235-249.
16. J.R Hauser and D. Clausing, The house of quality, Harvard Business Review 66 (3) (1988), 63-73.
17. J. Heizer and B. Render, Principles of Operations Management, Sixth Edition, Pearson Education, Inc., New Jersey, 2006.
18. E.E. Karsak, Fuzzy multiple objective programming framework to prioritize design requirements in quality function deployment, Computers & Industrial Engineering 47 (2004), 149-163.
19. A. Kaufmann and M.M. Gupta, Introduction to Fuzzy Arithmetic, Van Nostrand, New York, 1985.
20. L.P. Khoo, and N.C. Ho, Framework of a fuzzy quality function deployment system, International Journal of Production Research 34(2) (1996), 299-311.
21. K. Kim and K.S. Park, Ranking fuzzy numbers with index of optimism, Fuzzy Sets and Systems 35 (1990), 143-150.
22. Y. Kondo, Customer satisfaction: How can I measure it? Total Quality Management & Business Excellence 12(7& 8) (2001), 867-872.
23. T.-C. Kuo and H.-H. Wu, Green products development by applying grey relational analysis and green quality function deployment, International Journal of Fuzzy Systems 5(4) (2003), 229-238.
24. R.J. Li, Fuzzy method in group decision making, Computers & Mathematics with Applications 38 (1999), 91-101.
25. G.-S. Liang and M.-J.J. Wang, A fuzzy multi-criteria decision-making approach for robot selection, Robotics & Computer-Integrated Manufacturing 10(4) (1993), 267-274.
26. C.H. Liu and H.H. Wu, A fuzzy group decision-making method in the relationship between customer requirements and technical measures of quality function deployment, International Journal of Industrial Engineering 15(2) (2008), 211-219.
27. K. Nakamura, Preference relations on a set of fuzzy utilities as a basis for decision making, Fuzzy Sets and Systems 20 (1986), 147-162.
28. R. Ramaswamy, Design and Management of Service Processes: Keeping Customers for Life, Addison-Wesley Publication Company, Reading, MA, 1996.
29. L.P. Sullivan, Quality function deployment, Quality Progress 19 (6) (1986), 39-50.
30. L.V. Vanegas and A.W. Labib, A fuzzy quality function deployment (FQFD) model for deriving optimum targets, International Journal of Production Research 39(1) (2001), 99-120.
31. J. Wang, Fuzzy outranking approach to prioritize design requirements in quality function deployment, International Journal of Production Research 37(4) (1999), 899-916.
32. X.Wang and E.E. Kerre, Reasonable properties for the ordering of fuzzy quantities (I), Fuzzy Sets and Systems 118 (2001), 375-385.
33. H.-H. Wu, Implementing grey relational analysis in quality function deployment to strengthen multiple attribute decision making processes, Journal of Quality 9(2) (2002), 19-39.
34. H.-H.Wu, A comparative study of using grey relational analysis in multiple attribute decision making problems, Quality Engineering 15(2) (2002-03), 209-217.
35. H.-H. Wu, A.Y.H. Liao and P.-C. Wang, Using grey theory in quality function deployment to analyze dynamic customer requirements, International Journal of Advanced Manufacturing Technology 24 (2004). doi: 10.1007/s00170-003-1948-8.
36. Y. Yuan, Criteria for evaluating fuzzy ranking methods, Fuzzy Sets and Systems 44 (1991), 139-157.
37. L.A. Zadeh, Fuzzy sets, Information and Control 8 (1965), 338-353.
38. L.A. Zadeh, The concept of a linguistic variable and its application to approximate reasoning (I), Information Sciences 8 (1975), 199-249.
39. L.A. Zadeh, The concept of a linguistic variable and its application to approximate reasoning (II), Information Sciences 8 (1975), 301-357.
40. L.A. Zadeh, The concept of a linguistic variable and its application to approximate reasoning, Information Sciences 9 (1976), 43-80.