On the role of experience in developing service satisfaction in consumer financial planning services

Journal of Customer Service in Marketing and Management

Volumn 5, Issue 4, 1999, Pages 33-48

  Sharma, N ^a   Patterson, Paul G ^b  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Consumer professional services; Experience; Performance; Relational behaviour; Service satisfaction

Indexed keywords

EID: 85013172749     PISSN: 10692533     EISSN: None     Source Type: Journal    
DOI: 10.1300/J127v05n04_03     Document Type: Article

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