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Volumn 32, Issue 1, 2001, Pages 1-15

Working towards best practice in australian university libraries: Reflections on a national project

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85012428118     PISSN: 00048623     EISSN: None     Source Type: Journal    
DOI: 10.1080/00048623.2001.10755139     Document Type: Article
Times cited : (7)

References (26)
  • 2
    • 84865012656 scopus 로고    scopus 로고
    • Canberra Evaluations and Investigations Programme Higher Education Division Department of Education, Training and Youth Affairs
    • A Wilson and L Pitman Best Practice Handbook for Australian University Libraries Canberra Evaluations and Investigations Programme Higher Education Division Department of Education, Training and Youth Affairs 2000 (EIP Publication 00/10)
    • (2000) Best Practice Handbook for Australian University Libraries
    • Wilson, A.1    Pitman, L.2
  • 8
    • 0030710777 scopus 로고    scopus 로고
    • Benchmarking Development Needs in the LIS Sector
    • P Garrod and M Kinnell, 'Benchmarking Development Needs in the LIS Sector' Journal of Information Science vol. 23 no 2 1999 pp 111-118
    • (1999) Journal of Information Science , vol.23 , Issue.2 , pp. 111-118
    • Garrod, P.1    Kinnell, M.2
  • 15
    • 0004161437 scopus 로고    scopus 로고
    • European Foundation for Quality Management European Quality Award http://www.efqm.org
    • European Quality Award
  • 16
    • 85012544112 scopus 로고    scopus 로고
    • quality management standards
    • Site giving comparison of Baldrige award criteria and ISO 9000 quality management standards http://www.dhutton.eom/iso9000/isobald.html
  • 19
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality'
    • A Parasuraman et al 'SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality' Journal of Retailing vol 61 1988 pp 12-40
    • (1988) Journal of Retailing , vol.61 , pp. 12-40
    • Parasuraman, A.1
  • 23
    • 85012526892 scopus 로고    scopus 로고
    • coordinated by the University of Central Lancashire
    • EQLIPSE Evaluation and Quality in Library Performance: System for Europe coordinated by the University of Central Lancashire http://www.Sub.su.se/henrik/eqlipsehome.htm
  • 25
    • 0030557909 scopus 로고    scopus 로고
    • 'The Quality Movement in Australian University Libraries (Findings of a Quality Audit Survey)
    • V Williamson and FCA Exon 'The Quality Movement in Australian University Libraries (Findings of a Quality Audit Survey)' Library Trends vol 44 1999 pp 526-544
    • (1999) Library Trends , vol.44 , pp. 526-544
    • Williamson, V.1    Exon, F.C.A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.