The quality movement in Australian university libraries

Library Trends

Volumn 44, Issue 3, 1996, Pages 526-544

  Williamson, Vicki ^a   Exon, F C A ^a  

^a CURTIN UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030557909     PISSN: 00242594     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (21)

1. Broadbent, M., & Lofgren, H. (1991). Priorities, performance and benefits: An exploratory study of library and information units. Melbourne (VIC), Australia: Centre for International Research on Communication and Information Technologies and Australian Council of Libraries and Information Services.
2. Buckland, M. (1992). Redesigning library services: A manifesto. Chicago, IL: American Library Association.
3. Camp, R. C. (1989). Benchmarking: The search for industry best practices that lead to superior performance. Milwaukee, WI: American Society for Quality Control Press.
4. Department of Employment, Education and Training, Higher Education Division. (1993). National report on Australia's higher education sector. Canberra, Australia (ACT): Australian Government Publishing Service.
5. Department of Employment, Education and Training, Higher Education Division. (1994). Diversity and performance of Australian universities (Higher Education Series Highlights Report No. 22). Canberra, Australia (ACT): Department of Employment, Education and Training.
6. Exon, F. C. A., & Ecclestone, J. (1988). Statistical data gathering in Australian libraries: A resume. Unpublished paper delivered to the 54th IFLA General Conference, Sydney (NSW).
7. Exon, F. C. A., & Smith, K. (Eds.). (1990). National think tank on library statistics (Papers presented at a meeting held 29 September 1990). Perth, WA: Library and Information Service of Western Australia.
8. Exon, F. C. A.; Exon, M. J.; & Calvert, P. J. (1995). Review of library and information services in Australia and New Zealand (British Library R&D Report 6194). London, England: British Library.
9. Henty, M. (1989). Performance indicators in higher education libraries. British Journal of Academic Librarianship, 4(3), 177-191.
10. Joint Funding Council's Libraries Review Group. (1993). Report by Sir Brian Follett for Higher Education Funding Council for England, Scottish Higher Education Funding Council, Higher Education Funding Council for Wales [and] Department of Education for Northern Ireland. London, England: Higher Education Funding Council for England.
11. Kantor, P. B. (1984). Objective performance measures for academic and research libraries. Washington, DC: Association of Research Libraries.
12. King Research Ltd. (1990). Keys to success: Performance indicators for public libraries. London, England: HMSO.
13. National Board of Employment, Education and Training. (1990). Library provision in higher education institutions (Ross Report) (Commissioned Report, No. 7). Canberra, Australia (ACT): Australian Government Publishing Service.
14. Orr, R. H. (1973). Measuring the goodness of library services: A general framework for considering qualitative measures, Journal of Documentation, 29(September), 315-332.
15. Owen, R. (1992). TAFE libraries: From the ashes, a phoenix rising? In C. Steele (Ed.), Australian tertiary libraries: Issues for the 1990's (pp. 66-87). Adelaide. Australia: Auslib Press.
16. Performance Indicators Research Group. (1991). Performance indicators in higher education: Report of a trial evaluation study/commissioned by the Commonwealth Department of Employment, Education and Training: Performance Indicators Research Group chaired by R.D. Linke. Canberra, Australia: Australian Government Publishing Service.
17. Ralli, T. (1987). Performance measurement for academic libraries. Australian Academic and Research Libraries, 18(1), 1-9.
18. Selected papers from the AIMA/CAUL seminar on Total Quality Management, Sydney, 27 October 1994. Australian Academic and Research Libraries, 26(1), 1-59.
19. Sheppard, M. (1990). Some thoughts concerning a structural framework for performance indicators. AARL, 21(1), 44-47.
20. Universities' management review. (1995). The Australian Higher Education Supplement, (14 June), 32.
21. Van House, N. A.; Weil, B. T.; & McClure, C. R. (1990). Measuring academic library performance: A practical approach. Chicago, IL: American Library Association.