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Volumn 2, Issue 1, 1997, Pages 17-28

Barriers to total quality management in public leisure services

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EID: 85011206149     PISSN: 13606719     EISSN: 1466450X     Source Type: Journal    
DOI: 10.1080/136067197376257     Document Type: Article
Times cited : (10)

References (38)
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    • Audit Commission (1989) Sport for Whom? HMSO, London
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  • 3
    • 85024026702 scopus 로고
    • Responding to the citizen
    • Open University Press, Milton Keynes
    • Barnard, H. (1993) Responding to the Citizen. B887-Managing Public Services. Open University Press, Milton Keynes
    • (1993) B887-Managing Public Services
    • Barnard, H.1
  • 5
    • 84955009769 scopus 로고
    • The keys to quality. Managing service quality
    • Carson, J. (1990) The keys to quality. Managing Service Quality. November, 19-21
    • (1990) November , pp. 19-21
    • Carson, J.1
  • 6
    • 68649097396 scopus 로고
    • Strategic management in local government-guiding principles for effective practice
    • Choo, K.L. (1992) Strategic management in local government-guiding principles for effective practice. Local Government Policy Making 19, 42-9
    • (1992) Local Government Policy Making , vol.19 , pp. 42-49
    • Choo, K.L.1
  • 15
    • 0012780196 scopus 로고    scopus 로고
    • Measuring customer service quality in sports and leisure centres
    • Howat, G., Absher, J., Crilley, G., and Milne, I. (1996) Measuring customer service quality in sports and leisure centres. Managing Leisure, 1, 77-90
    • (1996) Managing Leisure , vol.1 , pp. 77-90
    • Howat, G.1    Absher, J.2    Crilley, G.3    Milne, I.4
  • 17
    • 85009565333 scopus 로고
    • Quality, contracts, service. Leisure management
    • Melhuish, T. (1991) Quality, contracts, service. Leisure Management, April, 63-4
    • (1991) April , pp. 63-64
    • Melhuish, T.1
  • 23
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, L., Berry, L. and Zeithaml, V. (1985) A conceptual model of service quality and its implications for future research. Journal of Marketing 49, 41-50
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, L.1    Berry, L.2    Zeithaml, V.3
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    • 0023685934 scopus 로고
    • Bringing consumers into performance measurement
    • Pollitt, C. (1988) Bringing consumers into performance measurement. Policy and Politics, 16, 77-87
    • (1988) Policy and Politics , vol.16 , pp. 77-87
    • Pollitt, C.1
  • 30
    • 21344480712 scopus 로고
    • The citizen’s charter: A preliminary analysis
    • April-June
    • Pollitt, C. (1994) The Citizen’s Charter: A preliminary analysis. Public Money and Management. April-June, 9-14
    • (1994) Public Money and Management , pp. 9-14
    • Pollitt, C.1
  • 37
    • 84982060838 scopus 로고
    • Quality and public services
    • Walsh, K. (1991) Quality and public services. Public Administration. 69, 503-514
    • (1991) Public Administration , vol.69 , pp. 503-514
    • Walsh, K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.