Affective states of the consumer and satisfaction with services in the airline industry

Services Marketing Quarterly

Volumn 23, Issue 4, 2002, Pages 45-63

  Oyewole, Philemon ^a  

^a HOWARD UNIVERSITY   (United States)

Author keywords

Airline industry; Mood; Quality of life; Satisfaction; Services marketing

Indexed keywords

EID: 85009593071     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1300/J396v23n04_04     Document Type: Article

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