Mining Customer Care Dialogs for “Daily News”

IEEE Transactions on Speech and Audio Processing

Volumn 13, Issue 5, 2005, Pages 652-660

  Douglas, Shona ^a   Agarwal, Deepak ^a   Alonso, Tirso ^a   Bell, Robert M ^a   Gilbert, Mazin ^a   Swayne, Deborah F ^a   Volinsky, Chris ^a  

^a AT AND T LABS RESEARCH   (United States)

Author keywords

Alerts; business intelligence; data mining; dialog; speech mining; speech recognition; spoken dialog systems; success; trend analysis

Indexed keywords

EID: 85008042471     PISSN: 10636676     EISSN: None     Source Type: Journal    
DOI: 10.1109/TSA.2005.851878     Document Type: Article

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