Understanding Decision-Support Effectiveness: A Computer Simulation Approach

IEEE Transactions on Systems, Man, and Cybernetics Part A: Systems and Humans

Volumn 39, Issue 1, 2009, Pages 57-65

  Kottemann, Jeffrey E ^a   Boyer Wright, Kathleen M ^a   Kincaid, Joel F ^b   Davis, Fred D ^c  

^a SALISBURY UNIVERSITY   (United States)

^b WINSTON SALEM STATE UNIVERSITY   (United States)

^c UNIVERSITY OF ARKANSAS   (United States)

Author keywords

Decision making; decision support systems (DSSs); simulation

Indexed keywords

EID: 85008010152     PISSN: 10834427     EISSN: 15582426     Source Type: Journal    
DOI: 10.1109/TSMCA.2008.2007992     Document Type: Article

References (37)

1. H. A. Simon, “A behavioral model of rational choice,” Q. J. Econ., vol. 69, no. 1, pp. 99–118, Feb. 1955.
2. R. M. Hogarth, Educating Intuition. Chicago, IL: Univ. Chicago Press, 2001.
3. M. A. Eierman, F. Niederman, and C. Adams, “DSS theory: A model of constructs and relationships,” Decis. Support Syst., vol. 14, no. 1, pp. 1–26, May 1995.
4. J. W. Payne, J. R. Bettman, and E. J. Johnson, “Behavioral decision research: A constructive processing perspective,” Annu. Rev. Psychol., vol. 43, pp. 87–131, 1992.
5. R. M. Hogarth, “Beyond discrete biases: Functional and dysfunctional aspects of judgmental heuristics,” Psychol. Bull., vol. 90, no. 2, pp. 197–217, 1981.
6. O. Svenson, “Cognitive strategies in a complex judgment task: Analyses of concurrent verbal reports and judgments of cumulated risk over different exposure times,” Org. Behav. Hum. Decis. Process., vol. 36, no. 1, pp. 1–15, Aug. 1985.
7. A. Tversky and D. Kahneman, “Judgment under uncertainty: Heuristics and biases,” Science, vol. 185, no. 4157, pp. 1124–1131, Sep. 1974.
8. J. D. Sterman, “Misperceptions of feedback in dynamic decision making,” Org. Behav. Hum. Decis. Process., vol. 43, no. 3, pp. 301–335, Jun. 1989.
9. I. Benbasat and A. S. Dexter, “Individual differences in the use of decision support aids,” J. Acc. Res., vol. 20, no. 1, pp. 1–11, 1982.
10. F. D. Davis and J. E. Kottemann, “User perceptions of decision support effectiveness: Two production planning experiments,” Decis. Sci., vol. 25, no. 1, pp. 57–78, Jan. 1994.
11. J. G. Davis and K. K. W. Tong, “The effects of forecast accuracy and what-if analysis on decision making,” in Proc. ASAC Conf., 1997, pp. 80–90.
12. B. L. Dos Santos and M. L. Bariff, “A study of user interface aids for model-oriented decision support systems,” Manag. Sci., vol. 34, no. 4, pp. 461–468, Apr. 1988.
13. J. Fripp, “How effective are models?” Int. J. Manage. Sci.: Omega, vol. 13, no. 1, pp. 19–28, 1985.
14. M. D. Goslar, G. I. Green, and T. H. Hughes, “Decision support systems: An empirical investigation,” Decis. Sci., vol. 17, no. 1, pp. 79–91, 1986.
15. J. E. Kottemann and W. E. Remus, “The effects of planning horizon on the effectiveness of what-if analysis,” Int. J. Manage. Sci.: Omega, vol. 20, no. 3, pp. 295–301, 1992.
16. J. E. Kottemann, F. D. Davis, and W. E. Remus, “Computer assisted decision making: Performance, beliefs, and the illusion of control,” Org. Behav. Hum. Decis. Process., vol. 57, no. 1, pp. 26–37, Jan. 1994.
17. G. H. Van Bruggen, A. Smidts, and B. Wierenga, “Improving decision making by means of a marketing decision support system,” Manage. Sci., vol. 44, no. 5, pp. 645–658, May 1998.
18. G. L. Lilien, A. Rangaswamy, G. H. Van Bruggen, and K. Starke, “DSS effectiveness in marketing resource allocation decisions: Reality vs. perception,” Inf. Syst. Res., vol. 15, no. 3, pp. 216–235, Sep. 2004.
19. J. E. Kottemann and W. E. Remus, “What-if analysis, and performance,” in Environments for Supporting Decision Processes, H. G. Sol and J. Vecsenji, Eds. Amsterdam, The Netherlands: North Holland, 1991, pp. 203–214.
20. J. W. Payne, E. J. Johnson, J. R. Bettman, and E. Coupey, “Understanding contingent choice: A computer simulation approach,” IEEE Trans. Syst., Man, Cybern., vol. 20, no. 2, pp. 296–309, Mar./Apr. 1990.
21. C. C. Holt, F. Modigliani, and J. F. Muth, “Derivation of a linear decision rule for production and employment,” Manage. Sci., vol. 2, no. 2, pp. 159–177, Jan. 1956.
22. C. C. Holt, F. Modigliani, J. F. Muth, and H. A. Simon, Planning—Production, Inventories, and Workforce. Englewood Cliffs, NJ: Prentice-Hall, 1960.
23. W. E. Remus and J. E. Kottemann, “Semi-structured recurring decisions: An experimental study of decision making models and some suggestions for DSS,” MIS Q., vol. 11, no. 2, pp. 233–243, 1987.
24. W. E. Remus and J. E. Kottemann, “Anchor-and-adjustment behavior in a dynamic decision environment,” Decis. Support Syst., vol. 15, no. 1, pp. 63–74, Sep. 1995.
25. E. C. Poulton, Tracking Skill and Manual Control. New York: Academic, 1974.
26. F. D. Davis and J. E. Kottemann, “Determinants of decision rule use in a production planning task,” Org. Behav. Hum. Decis. Process., vol. 63, no. 2, pp. 253–269, Aug. 1995.
27. S. J. Hoch and D. A. Schkade, “A psychological approach to decision support systems,” Manage. Sci., vol. 42, no. 1, pp. 51–64, Jan. 1996.
28. L. J. Krajewski and L. P. Ritzman, Operations Management: Strategy and Analysis. Reading, MA: Addison-Wesley, 1999.
29. R. H. Sprague, Jr., “DSS in context,” Decis. Support Syst., vol. 3, no. 3, pp. 197–202, Sep. 1987.
30. J. D. Sterman, “Testing behavioral simulation models by direct experiment,” Manage. Sci., vol. 33, no. 12, pp. 1572–1592, Dec. 1987.
31. H. K. G. Fernland, A. J. Gonzalez, M. Georgiopoulos, and R. F. Demara, “Learning tactical human behavior through observation of human performance,” IEEE Trans. Syst., Man, Cybern. A, Syst., Humans, vol. 36, no. 1, pp. 128–140, Feb. 2006.
32. R. Y. K. Fung, J. Tang, and D. Wang, “Multiproduct aggregate production planning with fuzzy demands and fuzzy capacities,” IEEE Trans. Syst., Man, Cybern. A, Syst., Humans, vol. 33, no. 3, pp. 302–313, May 2003.
33. R. Sharda, S. H. Barr, and J. C. McDonnell, “Decision support system effectiveness: A review and an empirical test,” Manage. Sci., vol. 34, no. 2, pp. 139–159, Feb. 1988.
34. K. M. Sim and S. Y. Wang, “Flexible negotiation agent with relaxed decision rules,” IEEE Trans. Syst., Man, Cybern. A, Syst., Humans, vol. 34, no. 3, pp. 1602–1608, Jun. 2004.
35. N. Garg, D. Grosu, and V. Chaudry, “Antisocial behavior of agents in scheduling mechanisms,” IEEE Trans. Syst., Man, Cybern. A, Syst., Humans, vol. 37, no. 6, pp. 946–954, Nov. 2007.
36. E. Toru, K. Hirasawa, J. Hu, and N. Ota, “A study of evolutionary multiagent models based on symbiosis,” IEEE Trans. Syst., Man, Cybern. A, Syst., Humans, vol. 36, no. 1, pp. 179–193, Feb. 2006.
37. H. Deng and C.-H. Yeh, “Simulation-based evaluation of defuzzification-based approaches to fuzzy multiattribute decision making,” IEEE Trans. Syst., Man, Cybern. A, Syst., Humans, vol. 365, no. 5, pp. 968–977, Sep. 2006.