Horizontal Process Integration in E-Government: The Perspective of a UK Local Authority

International Journal of Electronic Government Research (IJEGR)

Volumn 3, Issue 3, 2007, Pages 22-39

  Choudrie, Jyoti ^a   Weerrakody, Vishanth ^b  

^a UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

^b BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

case study; e government; horizontal integration; local authority; process; UK

Indexed keywords

EID: 85001602411     PISSN: 15483886     EISSN: 15483894     Source Type: Journal    
DOI: 10.4018/jegr.2007070102     Document Type: Article

References (37)

1. Bekkers, V., & Homburg, V. (2005). The information ecology of e-government. Amsterdam: IOS Press.
2. Bruijn, H. de, Heuvelhof, E. ten, & Veld, R., int (2002). Process management: Why project management fails in complex decision making processes. Boston: Kluwer.
3. Boyatzis, R. (1998). Transforming qualitative information. Sage Publications.
4. Champy, J. (2002). X-engineering the corporation: Reinventing your business in the digital age. Warner Books.
5. Chandler, S., & Emanuels, S. (2002). Transformation not automation. In Proceedings on the 2nd European Conference on E-Government, Oxford, UK, (pp. 99–102).
6. Crane, J. (2005). Qualitative research methods. Retrieved December 6, 2005, from http://web. isp.cz
7. Deloitte Research (2000). At the dawn of e-government: The citizen as customer. Deloitte Consulting and Deloitte and Touche, New York.
8. Fustes, M. (2003). The unconstrained business. Insight, 3, 15–17.
9. Gibson, C. F., & Nolan, R. L. (1974). Managing the four stages of EDP growth. Harvard Business Review, 52(1), 76–88.
10. Government Computing Publication: March (2005)
11. Government Computing Publication: November (2005)
12. Government Computing (2006), A New Era Dawns: Local Directgov Programme, May 2006
13. Grover, V., & Segars, A. H. (2005). An empirical evaluation of stages of strategic information systems planning: Patterns of process design and effectiveness. Information & Management, 42, 461–479.
14. Gupta, M., & Jana, D. (2003). E-government evaluation: A framework and case study. Government Information Quarterly, 365–387.
15. Hazlett, S. A., & Hill, F. (2003). E-government: The realities of using IT to transform the public sector. Managing Service Quality, 13(6), 445–452.
16. Information Age (2004a). SeeBeyond empowers Sainsbury's transfomation. Information Age, B10-B11.
17. Information Age (2004b). Understanding, implementing and managing core technologies, Information Age advisory series. Information Age, 1(3), 26.
18. Janssen, M., & van Veenstra, A. F. (2005). Stages of growth in e-government: An architectural approach. The Electronic Journal of E-Government, 3(4), 193–200. Retreived from www. ejeg.com
19. Lawrence, A. (2004). From EAI to SOA. Information Age, Infoconomy, B8-B9.
20. Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook. Thousand Oaks, CA: Sage.
21. Jaeger, P. (2002). Constitutional principles and e-government: An opinion about possible effects of federalism and the separation of powers on e-government policies. Government Information Quarterly, 357–368.
22. Layne, K., & Lee, J. (2001). Developing fully functional e-government: A four-stage model. Government Information Quarterly, 18, 122–136.
23. Lee, S. M., Tan, X., Trimi, S., (2005). Current practices of leading e-government countries. Communications of the ACM, 48(10), 99–104.
24. Mack, R., & Neilson, J. (1993). Usability inspection methods. SIGCHI, 25(1), 28–33.
25. Masood, S. (2002). The missing link. November 2002, 31–32.
26. Monson-Haefel, R. (2004). J2EE Web services. Boston: Addison Wesley.
27. Nolan, R. L. (1979). Managing the crisis in data processing. Harvard Business Review, 57(2), 115–126.
28. Norris, D., & Moon, M. (2005). Advancing e-government at the grassroots: Tortoise or hare? Public Administration Review, 65(1), 64–72.
29. Phythian, M., & Taylor, W. (2001). Progress in electronic service delivery by English District Councils. The International Journal of Public Sector Management, 14(7), 569–584.
30. Saxena, A., & Wadhawa, S. (2004). E-business perspective of e-governance. In M. D. Gupta (Ed.), Promise of e-governance: Operational challenges (pp. 128–135). New Delhi: Tata-McGraw-Hill.
31. Scholl, H. J., Klischewski, R., & Moon, J. M. (2005). Minitrack: E-government infrastructure and interoperability. Proceedings of the 38th Hawaii International Conference on System Science, IEEE.
32. UN (2002). Benchmarking e-government: A global perspective, assessing the progress of the UN member states. Division of Public Economics and Public Administration (DPEPA). Nettelafrica.org/doc/NetTel%20Safari@ the%20Equator%20(Uganda%202003)/Bench-markingegovt.pdf
33. Varshney, A. (2005). New frontiers of social policy. Proceedings of Arusha Conference. December 12–15, 2005. Retrieved December 1, 2006, from http://siteresources.worldbank. org/INTRANETSOCIALDEVELOPMENT/ Resources/Varshney_Formatted.pdf
34. Weerakkody, V., Baire, S., & Choudrie, J. (2006). E-government: A case for process improvement in the public sector. Proceedings of the Hawaii International Conference on Systems Sciences (Hicss-39), January 2006.
35. Weerakkody, V., Janssen, M., & Hjort-Madsen, K. (2006). Realising integrated e-government services: A European perspective. Journal of Cases in Electronic Commerce, 3(2), 14–38.
36. World Bank (2005). Defnition of e-government. www1.worldbank.org/publicsector/egov/defnition.htm
37. Yin, R. K. (1984). Case study research: Design and methods. Beverley Hills, CA: Sage Publications.