Recognizing Best Practice in Portuguese Higher Education Libraries

IFLA Journal

Volumn 34, Issue 1, 2008, Pages 34-54

  Baptista Melo, Luiza ^a   Pires, Cesaltina ^b   Taveira, Ana ^c  

^a UNIVERSITY OF PORTO   (Portugal)

^b UNIVERSITY OF ÉVORA   (Portugal)

^c UNIVERSITY OF THE AZORES   (Portugal)

Author keywords

academic libraries; benchmarking; performance assessment; Portugal

Indexed keywords

EID: 84997901739     PISSN: 03400352     EISSN: None     Source Type: Journal    
DOI: 10.1177/0340035208088574     Document Type: Article

References (13)

1. Camp, R.C. (1989) Benchmarking: the search for industry best practices that lead to superior performance. American Society for Quality Control, Milwaukee, WI.
2. Cullen, R. (2003)Benchmarking: overview and context. Paper presented at the 69th IFLA Council and General Conference Berlin, available at: www.ifla.org/IV/ifla69/papers/015e-Cullen.pdf
3. European Institute of Public Administration. (2006) CAF — Common Assessment Framework. EIPA Maastricht, available at: www.eipa.nl/CAF/CAF_2006/Brochures/English_2006.pdf
4. Foot, J. (1998) How to do benchmarking: a practitioners' guide. Inter-Authorities Group, London.
5. Grandi, M.E.G. and Ferrari, A.C. (2005) Aprendendo com as melhores práticas (benchmarking). In Ferrari, A.C., Grandi, M.E.G. and Sampaio, M.I.C. (eds). Qualidade em serviços de informação: uma experiência de EAD. São Paulo: Universidade de São Paulo. Sistema Integrado de Bibliotecas, São Paulo, 2005. p.119.
6. Hill, M.M. and Hill, A. (2002) Investigação por questionário, 2nd ed. Sílabo, Lisboa.
7. ISO 11620. (1998) Information and documentation — library performance indicators. International Organisation for Standardisation (ISO), Geneva.
8. ISO 11620. (2003) Information and documentation — library performance indicators: amendment 1: additional performance des bibliothèques. International Organisation for Standardisation (ISO), Geneva.
9. ISO 2789. (2006) Information and documentation — international library statistics. International Organisation for Standardisation (ISO), Geneva.
10. Kaplan, R.S. and Norton, D.P. (1992) The balanced scorecard — measures that drive performance. Harvard Business Review, Vol. January /February, pp. 71—79.
11. Melo, L.B. (2005) Avaliação de desempenho das Bibliotecas da Universidade do Porto: modelo de actuação. Libraries and Information Science Master's thesis, University of Évora, Évora, Portugal.
12. Poll, R. (2007) Benchmarking with quality indicators: national projects. Performance Measurement and Metrics, Vol.8, No.1, pp. 41—53.
13. Ponjúan Dante, G. (1998) Gestión de información las organizaciones: principios, conceptos y aplicaciones. CECAPI/Universidad de Chile, Santiago de Chile.