Benchmarking with quality indicators: National projects

Performance Measurement and Metrics

Volumn 8, Issue 1, 2007, Pages 41-53

  Poll, Roswitha ^a  

^a UNIVERSITY OF MÜNSTER   (Germany)

Author keywords

Benchmarking; Libraries; Performance measures; Quality indicators

Indexed keywords

EID: 34547395800     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040710748076     Document Type: Article

References (14)

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4. Edgren, J. et al. (2005), Quality Handbook, Performance Indicators for Library Activities, The Swedish Library Association's Special Interest Group for Quality Management and Statistics, available at: www.biblioteksforeningen.org/sg/kvalitet/handbook_eng.html.
5. ISO DIS 11620 (2006), Information and Documentation - Library Performance Indicators.
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9. McKnight, S. (2002), "Managing cultural change: The challenge of merging library services, curriculum development and academic professional development", paper presented at the 68th IFLA Council and General Conference Glasgow, available at: www.ifla.org/IV/ifla68/ papers/123-106e.pdf.
10. Pienaar, H. and Penzhorn, C. (2000), "Using the balanced scorecard to facilitate strategic management at an academic information service", Libri, Vol. 50, pp. 202-9, available at: www.librijournal.org/pdf/2000-3pp202-209.pdf.
11. Poll, R., te Boekhorst, P. and Mundt, S. (2007), Measuring Quality: Performance Measurement in Libraries, Saur, München (forthcoming).
12. Revill, D. (1990), "Performance measures for academic libraries", in Kent, E. (Ed.), Encyclopedia of Library and Information Science, 45, Dekker, New York, NY and Basel.
13. UK Higher Education Management Statistics 2003-2004 (2005), SCONUL.
14. Winkworth, I. (1999), "Performance measurement of UK university libraries", ARL Bimonthly Report, Vol. 207, available at: www.arl.org/resources/pubs/br/1999br.shtml.