Modeling Work for Cognitive Work Support System Design in Operational Control Centers

Journal of Cognitive Engineering and Decision Making

Volumn 4, Issue 1, 2010, Pages 1-26

  Feigh, Karen M ^a   Pritchett, Amy R ^a  

^a GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993711447     PISSN: 15553434     EISSN: None     Source Type: Journal    
DOI: 10.1518/155534310X495564     Document Type: Article

References (33)

1. Ball L. J. Ormerod T. C. (2000). Putting ethnography to work: The case for a cognitive ethnography of design International Journal of Human-Computer Studies, 52, 147-168
2. Beyer H. Holtzblatt K. (1998). Contextual design. San Diego, CA Academic Press
3. Burns C. M. Hajdukiewicz J. R. (2004). Ecological interface design. Boca Raton, FL CRC Press
4. Busemeyer J. R. (1993). Violations of the speed-accuracy tradeoff relation: Decreases in decision accuracy with increases in decision time In Svenson O., Maule A. J.,(Eds.), Time pressure and stress in human judgment and decision making (pp. 181-193). New York: Plenum Press
5. Evenson S. M. Muller M. Roth E. M. (2008). Capturing the context of use to inform system design Journal of Cognitive Engineering and Decision Making, 2, 181-203
6. Feigh K. M. (2006). Contextual inquiry of a 100 aircraft regional airline systems operation center (Technical Report GTCEC2006-0001). Atlanta, GA Georgia Tech Cognitive Engineering Center
7. Feigh K. M. (2007a). Contextual inquiry of a 50 aircraft regional airline systems operation center (Technical Report GTCEC2007-0002). Atlanta, GA Georgia Tech Cognitive Engineering Center
8. Feigh K. M. (2007b). Contextual inquiry of a major us airline systems operation center (Technical Report GTCEC2007-0001). Atlanta, GA Georgia Tech Cognitive Engineering Center
9. Feigh K. M. (2008). Design of cognitive work support systems for airline operations. PhD thesis, Georgia Institute of Technology, Atlanta, GA
10. Feigh K. M. Pritchett A. R. (2005, June). Airline operations managers: An introduction to the third leg of the national air transportation system. Paper presented at the 6th USA/Europe Air Traffic Management Research and Development (ATM R&D) Seminar, Baltimore, MD
11. Hajdukiewicz J. R. Vicente K. J. (2006). Ecological approach In Karwowski W.,(Ed.), International Encyclopedia of Ergonomics and Human Factors (pp. 38-43). Boca Raton, FL: CRC Press
12. Hammond K. R. (2000). The cognitive continuum theory of judgment In Hammond K. R.,(Ed.), Judgments under stress (pp. 83-109). New York: Oxford University Press
13. Hockey J. Robert G. (1997). Compensatory control in the regulation of performance under stress and high workload: A cognitive-energetical framework Biological Psychology, 45, 73-93
14. Hoffman R. Militello L. (2008). Perspectives on cognitive task analysis. New York Taylor & Francis
15. Hollnagel E. (1993). Human reliability analysis: Context and control. London Academic Press
16. Holtzblatt K. Jones S. (1995). Conducting and analyzing a contextual interview In Baeker R. M., Brudin J., Buxton W. A. S., Greenberge S.,(Eds.), Readings in human-computer interaction: Toward the year 2000 (pp. 241-253). San Francisco: Morgan Kaufmann
17. Hutchins E. (1995). How a cockpit remembers its speed Cognitive Science, 18, 265-288
18. Hutchins E. Klausen T. (1996). Distributed cognition in an airline cockpit In Middleton D., Engestrom Y.,(Eds.), Communication and cognition at work (pp. 15-34). New York: Cambridge University Press
19. Kerstholt J. H. (1996). The effect of information costs on strategy selection in dynamic tasks Acta Psychologica, 94, 273-290
20. Kerstholt J. H. (1997). Dynamic decision making in non-routine situations In Flin R., Salas E., Strub M., Martin L.,(Eds.), Decision-making under stress: Emerging themes and applications (pp. 185-192). Aldershot, UK: Ashgate
21. Klein G. (1997). The current status of the naturalistic decision-making framework In Flin R., Salas E., Strub M., Martin L.,(Eds.), Decision-making under stress: Emerging themes and applications (pp. 11-28). Aldershot, UK: Ashgate
22. Moray N. (1986). Monitoring behavior and supervisory control In Boff K. R., Kaufman L., Thomas J. P.,(Eds.), Handbook of perception and human performance (pp. 40/1-40/51). New York: Wiley
23. Nardi B. A. (1997). The use of ethnographic methods in design and evaluation In Helander M. G. T., Landauer K., Prabhu P.,(Eds.), Handbook of human-computer interaction (2nd ed., pp. 361-366). Amsterdam: Elsevier Science
24. O'Hare D. Wiggins M. Williams A. Wong W. (2000). Cognitive task analysis for decision centred design and training In Annett J., Stanton N. A.,(Eds.), Task analysis (pp. 170-190). London: Taylor & Francis
25. Orasanu J. Connolly T. (1993). The reinvention of decision making In Klein G. A., Orasanu J., Calderwood R., Zsambok C. E.,(Eds.), Decision making in action: Models and methods (pp. 3-21). Norwood, NJ: Ablex
26. Rasmussen J. (1988). Cognitive engineering, a new profession? In Goodstein L. P., Andersen H. B., Olsen S. E.,(Eds.), Task, errors and mental models: A festschrift to celebrate the 60th birthday of Professor Jens Rasmussen (pp. 325-334). London: Taylor & Francis
27. Shepherd A. (2000). HTA as a framework for task analysis In Annett J., Stanton N.,(Eds.), Task analysis (pp. 9-24). London: Taylor and Francis
28. Stanton N. A. (1995). Ecological ergonomics: Understanding human action in context In Robertson S. A.,(Ed.), Contemporary ergonomics 1995 (pp. 62-67). London: Taylor & Francis
29. Todd P. A. Benbasat I. (1992). The use of information in decision making: An experimental investigation of the impact of computer based decision aids MIS Quarterly, 16 (3), 373-393
30. Todd P. A. Benbasat I. (1994). The influence of decision aids on choice strategies under conditions of high cognitive load IEEE Transactions on Systems, Man, and Cybernetics, 24, 537-547
31. Vicente K. J. (1999). Cognitive work analysis: Toward safe, productive, and healthy computer-based work. Mahwah, NJ Erlbaum
32. Watts L. A. Monk A. F. (2000). Reasoning about tasks, activities and technology to support collaboration In Annett J., Stanton N.,(Eds.), Task analysis (pp. 55-78). London: Taylor & Francis
33. Zakay D. (1993). The impact of time perception processes on decision making under time stress In Svenson O., Maule J.,(Eds.), Time pressure and stress in human judgment and decision making (pp. 59-72). New York: Plenum Press