Electronic commerce strategy, operations, and performance in small and medium-sized enterprises

Journal of Small Business and Enterprise Development

Volumn 11, Issue 3, 2004, Pages 290-301

  Karagozoglu, Necmi ^a   Lindell, Martin ^b  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993088479     PISSN: 14626004     EISSN: None     Source Type: Journal    
DOI: 10.1108/14626000410551555     Document Type: Article

References (47)

1. Barnes-Vieyra, P. and Claycomb, C. (2001), “Business-to-business e-commerce: models and managerial decisions”, Business Horizons, Vol. 44 No. 3, pp. 13-20.
2. Bellman, M.L. (2001), “Bricks and mortar: 21st century survival”, Business Horizons, Vol. 44 No. 3, pp. 21-28.
3. Calkins, J.D., Farello, M.J. and Shi, C.S. (2000), “From retailing to e-tailing”, The McKinsey Quarterly, Vol. 1, pp. 4-11.
4. Covin, J.G., Prescott, J.E. and Slevin, D.P. (1990), “The effects of technological sophistication on strategic profiles, structure and firm performance”, Journal of Management Studies, Vol. 27 No. 5, pp. 485-510.
5. Dedhia, N.S. (2001), “E-commerce quality”, Total Quality Management, Vol. 12 No. 3, pp. 397-406.
6. Dess, G.G. and Davis, P.S. (1984), “Porter's (1980) generic strategies as determinants of strategic group membership and organizational performance”, Academy of Management Journal, Vol. 27, pp. 467-488.
7. Dess, G.G. and Robinson, R.B. (1984), “Measuring organizational performance in the absence of objective: the case of privately held firm and the conglomerate business unit”, Strategic Management Journal, Vol. 5, pp. 265-273.
8. Evans, P. and Wurster, T.S. (1999), “Getting real about virtual commerce”, Harvard Business Review, November/December, pp. 85-94.
9. Fellenstein, C. and Wood, R. (2000), Exploring E-Commerce, Global E-Business, and E-Societies, Prentice-Hall, Upper Saddle River, NJ.
10. Figueiredo, J.M. (2000), “Finding sustainable profitability in electronic commerce”, Sloan Management Review, Vol. 41 No. 4, pp. 41-61.
11. Griffith, D.A. and Palmer, J.W. (1999), “Leveraging the Web for corporate success”, Business Horizons, Vol. 42 No. 1, pp. 3-18.
12. Hambrick, D.C. (1983), “Some tests of effectiveness and functional attributes of Miles and Snow's strategic types”, Academy of Management Journal, Vol. 26, pp. 5-26.
13. Hester, S. (1985), “Export trading companies: a marketing vehicle for small textile and apparel firms?”, Journal of Small Business Management, Vol. 23 No. 4, pp. 20-27.
14. Ingersoll, B. (1998), “High-tech industries, led by Internet, boost US growth, rein in inflation”, Wall Street Journal, April 16, p. B9.
15. Joseph, W.B., Cook, R.W. and Javalgi, R.G. (2001), “Marketing on the Web: how executives feel, what businesses do”, Business Horizons, Vol. 44 No. 4, pp. 32-45.
16. Kambil, A. (1995), “Electronic commerce: implications of the Internet for business practice and strategy”, Business Economics, Vol. 30 No. 4, pp. 27-34.
17. Kean, R., Gaskill, L., Leistritz, L., Jasper, C., Bastow-Shoop, H., Jolly, L. and Sternquist, B. (1998), “Effects of community characteristics, business environment, and competitive strategies on rural retail business performance”, Journal of Small Business Management, Vol. 36 No. 2, pp. 45-60.
18. Kienan, B. (2000), Small Business Solutions: E-Commerce, Microsoft Press, Redmond, WA.
19. Korper, S. and Ellis, J. (2001), The E-Commerce Book, Academic Press, San Diego, CA.
20. Kuratko, D.F., Goodale, J.C. and Hornsby, J.S. (2001), “Quality practices for a competitive advantage in smaller firms”, Journal of Small Business Management, Vol. 39 No. 4, pp. 293-311.
21. Labovitz, S. (1970), “Criteria for selecting a significance level”, in Ed. Morrison, E.D. and Ed. Henkel, R.E. (Eds), The Significance Test Controversy, Aldine Publishing, Chicago, IL.
22. Lanckriet, D. and Heene, A. (1999), “A competence-based strategic management framework for introducing e-business in small and medium-sized enterprises: a view of an entrepreneur”, post-conference publication, LPR, available at: www.cbm.net.
23. Miles, R. and Snow, C. (1978), Organization Strategy, Structure, and Process, McGraw-Hill, New York, NY.
24. Miller, A. and Dess, G.G. (1993), “Assessing Porter's (1980) models in terms of generalizability, accuracy, and simplicity”, Journal of Management Studies, Vol. 30, pp. 553-584.
25. Miller, D. and Toulouse, J. (1986), “Strategy, structure, CEO personality and performance in small firms”, American Journal of Small Business, Winter, pp. 47-62.
26. Pastore, M. (2001), “The future of e-procurement? Wait and see”, Datamation, August 27.
27. Patton, M.A. and Jøsang, A. (2004), “Technologies for trust in electronic commerce”, Electronic Commerce Research, Vol. 4, pp. 9-21.
28. Pavlou, P.A. (2003), “Consumer acceptance of electronic commerce: integrating trust and risk with the technological acceptance model”, International Journal of Electronic Commerce, Vol. 7 No. 3, pp. 101-134.
29. Pearson, J.N. and Ellram, L.M. (1995), “Supplier selection and evaluation in small versus large electronics firms”, Journal of Small Business Management, Vol. 33 No. 4, pp. 53-66.
30. Phan, D.D. (2003), “E-business development for competitive advantages: a case study”, Information & Management, Vol. 40, pp. 581-590.
31. Pitera, T. (1999), “Customer service may be missing link in e-commerce”, Electronic Engineering Times, May 17, pp. 106-109.
32. Porter, M. (1980), Competitive Strategy, Free Press, New York, NY.
33. Rennhard, M., Sandro, R., Laurent, M., Platter, B. and Hutchison, D. (2004), “Towards pseudonymous e-commerce”, Electronic Commerce Research, Vol. 4, pp. 83-111.
34. Reynolds, J. (2000), The Complete E-Commerce Book, Publishers Group West, Berkeley, CA.
35. Rosen, A. (2000), The Commerce: A Survival Guide for Business Managers, AMA Publications, New York, NY.
36. Savin, J. and Silberg, D. (2000), “There's more to e-business than point and click”, Journal of Business Strategy, Vol. 21 No. 5, pp. 11-18.
37. Schneider, G.P. and Perry, J.T. (2000), Electronic Commerce, Course Technology, Cambridge, MA.
38. Segev, E. (1989), “A systematic comparative analysis of two business-level strategy technologies”, Strategic Management Journal, Vol. 10, pp. 487-505.
39. Sekhar, S.C. (2001), “E-commerce and two popular business-level typologies: a comparative analysis”, Global Competitiveness, Vol. 9 No. 1, pp. 525-543.
40. Sonnenfeld, J. (1981), “Executive apologizes for price fixing: role-biased perception of causality”, Academy of Management Journal, Vol. 24 No. 1, pp. 192-198.
41. Straub, D. and Klein, R. (2001), “E-competitive transformations”, Business Horizons, Vol. 44 No. 3, pp. 3-12.
42. Tiernan, B. (2000), E-tailing, Dearborn Financial Publishing, Inc., Chicago, IL.
43. Venkatraman, N. and Prescott, J.E. (1990), “Environment-strategy co-alignment: an empirical test of its performance implications”, Strategic Management Journal, Vol. 11, pp. 1-23.
44. Wright, P., Kroll, M., Pray, B. and Lado, A. (1995), “Strategic orientations, competitive advantage and business performance”, Journal of Business Research, Vol. 33, pp. 143-151.
45. Wright, P., Heford, D., Kroll, D., Chan, P. and Tanner, J. (1991), “Generic strategies and business performance: an empirical study of the screw machine products industry”, British Journal of Management, Vol. 2, pp. 57-65.
46. Zhu, K. and Kraemer, K.L. (2002), “E-commerce metrics for Net-enhanced organizations: assessing the value of e-commerce to firm performance in the manufacturing sector”, Information Systems Research, Vol. 13 No. 3, pp. 275-295.
47. Zhuang, Y. and Lederer, A.L. (2003), “An instrument for measuring the business benefits of e-commerce retailing”, International Journal of Electronic Commerce, Vol. 7 No. 3, pp. 65-99.