Penetrating the surface on empowerment: A guide for teaching the empowerment concept to future hospitality managers

Hospitality and Tourism Educator

Volumn 8, Issue 4, 1996, Pages 13-15

  Becker, Cherylynn ^a  

^a UNIVERSITY OF SOUTH CAROLINA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993078977     PISSN: 23298758     EISSN: None     Source Type: Journal    
DOI: 10.1080/23298758.1996.10685752     Document Type: Note

References (10)

1. Bowen, John and Edward Lawler (1992, Spring). “The empowerment of service workers: What, why, how, and when." Sloan Management Review, 31-39.
2. Cowherd, Douglas M. and David I. Levine (1992). “Product quality and pay equity between lower- level employees and top management: An inves-tigation of distributive justice theory.” Adminis-trative Science Quarterly, 37,302-320.
3. Dennison, Daniel R. (1990). Corporate culture and organizational effectiveness. New York: John Wiley and Sons.
4. Gandz, Jeffrey (1992). “The employee empowerment era.” Business Quarterly 55(3), 74-84.
5. Greenburg, Jerald (1990). “Employee theft as a reaction to underpayment equity: The hidden cost of pay cuts." Journal of Applied Psychology, 75(5), 561-568.
6. Hill, Robert C. (1993). “When the going gets rough: A Baldridge Award winner on the line." Academy of Management Executive, VII (3), 75-79.
7. Matthes, Karen (1992), “Empowerment: Fact or fic-tion?" Human Resource Focus, 67(3), 1-2.
8. Shames, Germaine W. and Gerald Glover (1989). World class service. Yarmouth, Maine: Intercultural Press, Inc., 111-123.
9. Sternberg, Lawrence E. (1992, February). “Empower-ment: Trust vs. control.” Cornell Hotel and Res-taurant Administrative Quarterly, 69-72.
10. Wiener, Yoash (1982). “Commitment in organiza-tions: A normative view.” Academy of Manage-ment Review, 7(3), 418-428.