메뉴 건너뛰기




Volumn 9, Issue 3, 2005, Pages

Business performance measurement: An overview of the current state of use in the USA

(1)  Marr, Bernard a  

a NONE

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84993074040     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/mbe.2005.26709caf.006     Document Type: Article
Times cited : (23)

References (24)
  • 1
    • 21144469112 scopus 로고
    • Divergence between archival and perceptionalmeasures of the environment: causes and consequences
    • Boyd, B.K., Dess, G.G.and Rasheed, A.M.A. (1993), “Divergence between archival and perceptionalmeasures of the environment: causes and consequences”, Academy of Management Review, Vol. 18 No. 2, pp. 204–226
    • (1993) Academy of Management Review , vol.18 , Issue.2 , pp. 204-226
    • Boyd, B.K.1    Dess, G.G.2    Rasheed, A.M.A.3
  • 2
    • 4544339898 scopus 로고    scopus 로고
    • Performance effects ofusing the balanced scorecard: a note on the Dutch experience
    • Braam, G.J.M. and Nijssen, E. (2004), “Performance effects ofusing the balanced scorecard: a note on the Dutch experience”, Long Range Planning, Vol. 37 No. 4, pp. 351–366
    • (2004) Long Range Planning , vol.37 , Issue.4 , pp. 351-366
    • Braam, G.J.M.1    Nijssen, E.2
  • 3
    • 84961561438 scopus 로고    scopus 로고
    • Performance anxiety
    • Accountancy
    • Classe, A. (1999), “Performance anxiety”, Accountancy, Vol. 123, pp.56–8
    • (1999) , vol.123 , pp. 56-58
    • Classe, A.1
  • 4
    • 5444222313 scopus 로고    scopus 로고
    • Are non-financial measures leading indicators of financialperformance? An analysis of customer satisfaction
    • Supplement
    • Ittner, C.D. and Larcker, D.F.(1998), “Are non-financial measures leading indicators of financialperformance? An analysis of customer satisfaction”, Journal of Accounting Research, Vol. 36, Supplement, pp. 1–36
    • (1998) Journal of Accounting Research , vol.36 , pp. 1-36
    • Ittner, C.D.1    Larcker, D.F.2
  • 5
    • 0141537127 scopus 로고    scopus 로고
    • Performance implications ofstrategic performance measurement in financial service firms
    • Ittner, C.D., Larcker, D.F. and Randall, T. (2003), “Performance implications ofstrategic performance measurement in financial service firms”, Accounting, Organizations and Society, Vol. 28 Nos 7-8, pp. 715–741
    • (2003) Accounting, Organizations and Society , vol.28 , Issue.7-8 , pp. 715-741
    • Ittner, C.D.1    Larcker, D.F.2    Randall, T.3
  • 6
    • 0026494564 scopus 로고
    • The balancedscorecard: measures that drive performance
    • Kaplan, R.S. and Norton, D.P. (1992), “The balancedscorecard: measures that drive performance”, Harvard Business Review, Vol.70 No. 1, pp. 71–79
    • (1992) , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 7
    • 0030355287 scopus 로고    scopus 로고
    • Linking the balanced scorecard to strategy
    • Kaplan, R.S. and Norton, D.P. (1996b), “Linking the balanced scorecard to strategy”, California Management Review, Vol. 39 No. 1, pp. 53–79
    • (1996) California Management Review , vol.39 , Issue.1 , pp. 53-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 8
    • 84993074358 scopus 로고    scopus 로고
    • Using thebalanced scorecard as a strategic management system
    • Kaplan, R.S. and Norton, D.P. (1996c), “Using thebalanced scorecard as a strategic management system”, Harvard Business Review, Vol. 74 No. 1, pp. 75–85
    • (1996) Harvard Business Review , vol.74 , Issue.1 , pp. 75-85
    • Kaplan, R.S.1    Norton, D.P.2
  • 9
    • 0034265555 scopus 로고    scopus 로고
    • Having trouble with your strategy? Then mapit
    • Kaplan, R.S. and Norton, D.P. (2000), “Having trouble with your strategy? Then mapit”, Harvard Business Review, Vol. 78 No. 5, pp. 167–76
    • (2000) Harvard Business Review , vol.78 , Issue.5 , pp. 167-176
    • Kaplan, R.S.1    Norton, D.P.2
  • 10
    • 8444221418 scopus 로고    scopus 로고
    • Strategy Maps:Converting Intangible Assets into Tangible Outcomes
    • Boston, MA
    • Kaplan, R.S. and Norton, D.P. (2004), Strategy Maps:Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press, Boston, MA.
    • (2004) Harvard Business School Press
    • Kaplan, R.S.1    Norton, D.P.2
  • 11
    • 2542463229 scopus 로고    scopus 로고
    • Perceptional measures of performance: fact orfiction?
    • Ketokivi, M.A. and Schroeder, R.G. (2004), “Perceptional measures of performance: fact orfiction?”, Journal of Operations Management, Vol. 22 No. 3, pp. 247–264
    • (2004) Journal of Operations Management , vol.22 , Issue.3 , pp. 247-264
    • Ketokivi, M.A.1    Schroeder, R.G.2
  • 12
    • 84993088487 scopus 로고    scopus 로고
    • Thebalanced scorecard and intangible assets: similar ideas, unaligned concepts
    • Marr, B. and Adams, C. (2004), “Thebalanced scorecard and intangible assets: similar ideas, unaligned concepts”, Measuring Business Excellence, Vol. 8 No. 3, pp. 18–27
    • (2004) Measuring Business Excellence , vol.8 , Issue.3 , pp. 18-27
    • Marr, B.1    Adams, C.2
  • 13
    • 2942720113 scopus 로고    scopus 로고
    • Automating Your Scorecard: The Balanced Scorecard Software Report
    • Info Edge (Gartner), Stamford, CT
    • Marr, B. and Neely, A. (2003), Automating Your Scorecard: The Balanced Scorecard Software Report, Info Edge (Gartner), Stamford, CT.
    • (2003)
    • Marr, B.1    Neely, A.2
  • 14
    • 84993023426 scopus 로고    scopus 로고
    • Balancedscorecard: verstehen und auswahlen von software anwendungen fürstrategieorientierte unternehmen
    • Marr, B. and Neely, A. (2003), “Balancedscorecard: verstehen und auswahlen von software anwendungen fürstrategieorientierte unternehmen”, Controlling & Management, Vol. 47, No. 4, pp. 237–240
    • (2003) Controlling & Management , vol.47 , Issue.4 , pp. 237-240
    • Marr, B.1    Neely, A.2
  • 15
    • 84986131152 scopus 로고    scopus 로고
    • Business performance measurement: past, present, andfuture
    • Marr, B. and Schiuma, G. (2003), “Business performance measurement: past, present, andfuture”, Management Decision, Vol. 41 No. 8, pp. 680–687
    • (2003) Management Decision , vol.41 , Issue.8 , pp. 680-687
    • Marr, B.1    Schiuma, G.2
  • 16
    • 0003702954 scopus 로고    scopus 로고
    • The Performance Prism: The Scorecard for Measuring and Managing Business Success
    • London
    • Neely, A., Adams, C. and Kennerley, M. (2002), The Performance Prism: The Scorecard for Measuring and Managing Business Success, Financial Times Prentice-Hall, London.
    • (2002) Financial Times Prentice-Hall
    • Neely, A.1    Adams, C.2    Kennerley, M.3
  • 17
    • 23044528533 scopus 로고    scopus 로고
    • Management tools and techniques: a survey
    • Rigby, D. (2001), “Management tools and techniques: a survey”, California Management Review, Vol. 43 No. 2, pp. 139–60
    • (2001) California Management Review , vol.43 , Issue.2 , pp. 139-160
    • Rigby, D.1
  • 18
    • 0345812036 scopus 로고    scopus 로고
    • Software is not thesolution: software selection's effect on implementing the balancedscorecard
    • February/March
    • Sharman, P. and Kavan, C.B. (1999), “Software is not thesolution: software selection's effect on implementing the balancedscorecard”, Journal of Strategic Performance Measurement, February/March, pp. 7–15
    • (1999) Journal of Strategic Performance Measurement , pp. 7-15
    • Sharman, P.1    Kavan, C.B.2
  • 19
    • 0002682417 scopus 로고    scopus 로고
    • Automatingthe balanced scorecard
    • Silk, S. (1998), “Automatingthe balanced scorecard”, Management Accounting, Vol. 11 No. 17, pp. 38–44
    • (1998) Management Accounting , vol.11 , Issue.17 , pp. 38-44
    • Silk, S.1
  • 20
    • 0344253991 scopus 로고    scopus 로고
    • A descriptive analysis on the implementation of balancedscorecards in German-speaking countries
    • Speckbacher, G., Bischof, J. and Pfeiffer, T. (2003), “A descriptive analysis on the implementation of balancedscorecards in German-speaking countries”, Management Accounting Research, Vol. 14 No. 4, pp. 361–387
    • (2003) Management Accounting Research , vol.14 , Issue.4 , pp. 361-387
    • Speckbacher, G.1    Bischof, J.2    Pfeiffer, T.3
  • 21
    • 84970314226 scopus 로고
    • Measurement of business economicperformance: an examination of method convergence
    • Venkatraman, N. and Ramanujam, V. (1987), “Measurement of business economicperformance: an examination of method convergence”, Journal of Management, Vol. 13 No. 1, pp. 109–112
    • (1987) Journal of Management , vol.13 , Issue.1 , pp. 109-112
    • Venkatraman, N.1    Ramanujam, V.2
  • 22
    • 0002520520 scopus 로고    scopus 로고
    • The balance on the balanced scorecard: a critical analysis ofsome of its assumptions
    • Norreklit, H.(2000), “The balance on the balanced scorecard: a critical analysis ofsome of its assumptions”, Management Accounting Research, Vol. 11 No. 1, pp. 65–88
    • (2000) Management Accounting Research , vol.11 , Issue.1 , pp. 65-88
    • Norreklit, H.1
  • 23
    • 0038269850 scopus 로고    scopus 로고
    • Thebalanced scorecard: what is the score? A rhetorical analysis of the balancedscorecard
    • Norreklit, H. (2000b), “Thebalanced scorecard: what is the score? A rhetorical analysis of the balancedscorecard”, Accounting, Organizations and Society, Vol. 28 No. 6, pp. 591–619
    • (2000) Accounting, Organizations and Society , vol.28 , Issue.6 , pp. 591-619
    • Norreklit, H.1
  • 24
    • 0002866621 scopus 로고    scopus 로고
    • The employee-customer profit chain at Sears
    • Rucci, A.J., Kirn, S.P. and Quinn, R.T.(1998), “The employee-customer profit chain at Sears”, Harvard Business Review, Vol. 76 No. 1, pp. 82–98
    • (1998) Harvard Business Review , vol.76 , Issue.1 , pp. 82-98
    • Rucci, A.J.1    Kirn, S.P.2    Quinn, R.T.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.