The Resilie

Measuring Business Excellence

Volumn 3, Issue 2, 1999, Pages 22-30

  Williams, Roger ^a   Dale, Barrie ^b   Van Der Wiele, Ton ^a  

^a ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993069517     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb038874     Document Type: Review

References (7)

1. A Van der Wiele Beyond Fads; management fads and organisational change with reference to quality management, Eburon, Delft. 1998.
2. Jane Erwin. The Six Sigma focus on total customer satisfaction. Measuring Business Excellence Vol 2 no 4. 1998.
3. EE Lawler and SA Mohrman. Quality Circles after the Fad, Harvard Business Review, 63 (1). 1985.
4. The ISO Survey of ISO 9000 and ISO 14001 Certificates (7th cycle). International Organization for Standardization, Geneva. 1997.
5. ‘Baldrige Index‘ outperforms S&P 500 for Fifth Year. Baldrige, 1999.
6. R Slater Jack Welch and the GE Way. McGraw Hill, New York. 1998.
7. R Williams, B Bertsch, A Van der Wiele and B Dale (1999). ‘The Right Role for Quality Managers.’ European Quality 6.2/6.3. 1999.