The SIX SIGMA focus on TOTAL CUSTOMER SATISFACTION

Measuring Business Excellence

Volumn 2, Issue 4, 1998, Pages 16-22

  Erwin, J ^a  

^a NONE

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EID: 84993046554     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb025549     Document Type: Review

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