ICTs and knowledge codification: Lessons from front office call centers

Knowledge and Process Management

Volumn 12, Issue 4, 2005, Pages 247-258

  Clergeau, Cécile ^a  

^a UNIVERSITÉ DE NANTES   (France)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993060631     PISSN: 10924604     EISSN: 10991441     Source Type: Journal    
DOI: 10.1002/kpm.235     Document Type: Article

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