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Volumn 5, Issue 1, 2005, Pages 3-12

The challenge of customer orientation in the construction industry

Author keywords

Customer orientation; Customer satisfaction; Design; Fragmentation; Innovation

Indexed keywords


EID: 84992944109     PISSN: 14714175     EISSN: 14770857     Source Type: Journal    
DOI: 10.1108/14714170510815131     Document Type: Article
Times cited : (18)

References (25)
  • 1
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    • Measuring customer satisfaction in the building and real estate sectors
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  • 3
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  • 4
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    • Is your company marketing oriented?
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  • 5
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    • The improving performance of the UK construction industry
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  • 10
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  • 12
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    • Rethinking partnering
    • 9 March, UK
    • Harding, C. 2001: Rethinking partnering. Building, 9 March, UK.
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  • 13
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    • Market orientation: antecedents and consequences
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  • 14
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    • Market orientation: the construct, research propositions and managerial implications
    • Kohli, A.K. and Jaworski, B.J. 1990: Market orientation: the construct, research propositions and managerial implications. Journal of Marketing 54, 1–18.
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    • Kohli, A.K.1    Jaworski, B.J.2
  • 15
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    • Developing market responsiveness throughout your company
    • Masiello, T. 1988: Developing market responsiveness throughout your company. Industrial Marketing Management 17, 85–93.
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  • 17
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    • The effect of market orientation on business profitability
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  • 18
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    • From client to project stakeholders: a stakeholder mapping approach
    • Cape Town, Republic of South Africa, 5–10 September
    • Newcombe, R. 1999: From client to project stakeholders: a stakeholder mapping approach. Proceedings of the CIB W55 and W65 Joint Triennial Symposium, pp. 57–67, Cape Town, Republic of South Africa, 5–10 September.
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  • 20
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    • Globalization and construction industry development: implications for recent developments in the construction sector in Asia
    • Raftery, J., Pasadilla, B., Chang, Y.H., Hui, E.C.M. and Tang, B.S. 1998: Globalization and construction industry development: implications for recent developments in the construction sector in Asia. Construction Management and Economics 16, 729–737.
    • (1998) Construction Management and Economics , vol.16 , pp. 729-737
    • Raftery, J.1    Pasadilla, B.2    Chang, Y.H.3    Hui, E.C.M.4    Tang, B.S.5
  • 21
    • 0000746427 scopus 로고    scopus 로고
    • Development of a customer focused strategy in speculative house building
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    • (1999) Construction Management and Economics , vol.17 , pp. 777-787
    • Roy, R.1    Cochrane, S.P.2
  • 22
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    • Market orientation, customer value, and superior performance
    • March–April
    • Slater, S.F. and Narver, J.C. 1994: Market orientation, customer value, and superior performance. Business Horizons March–April, 22–27.
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  • 23
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    • Effects of supplier market orientation on distributor market orientation and the channel relationship: the distributor perspective
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  • 24
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    • Performance audits and client satisfaction
    • Cape Town, Republic of South Africa, 5–10 September
    • Smyth, H.J. 1999: Performance audits and client satisfaction. Proceedings of the CIB W55 and W65 Joint Triennial Symposium, pp. 406–13, Cape Town, Republic of South Africa, 5–10 September.
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  • 25
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    • What's the big idea?
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.