-
2
-
-
0001965293
-
The service encounter: Diagnosing favorable and unfavorable incidents
-
Bitner M. J. Booms B. H. Tetreault M. S. (1990) ‘The service encounter: Diagnosing favorable and unfavorable incidents’, Journal of Marketing, 54, 71–84.
-
(1990)
Journal of Marketing
, vol.54
, pp. 71-84
-
-
Bitner, M.J.1
Booms, B.H.2
Tetreault, M.S.3
-
3
-
-
0031812990
-
Regionalism and tourism: Exploring integral links in Singapore
-
Chang T. (1998) ‘Regionalism and tourism: Exploring integral links in Singapore’, Asia Pacific Viewpoint, 39, 1, 73–94.
-
(1998)
Asia Pacific Viewpoint
, vol.39
, Issue.1
, pp. 73-94
-
-
Chang, T.1
-
4
-
-
0032807173
-
New Asia-Singapore: Communicating local cultures through global tourism
-
Chang T. Yeoh B. (1999) ‘New Asia-Singapore: Communicating local cultures through global tourism’, Geoforum, 30, 101–115.
-
(1999)
Geoforum
, vol.30
, pp. 101-115
-
-
Chang, T.1
Yeoh, B.2
-
5
-
-
0027713943
-
Alternative roles of national tourism organisations
-
Choy D. (1993) ‘Alternative roles of national tourism organisations’, Tourism Management, 14, 6, 357–365.
-
(1993)
Tourism Management
, vol.14
, Issue.6
, pp. 357-365
-
-
Choy, D.1
-
6
-
-
84992854246
-
Promoting a class act
-
24th September
-
Dhaliwal R. (2003) ‘Promoting a class act’, The Straits Times, 24th September.
-
(2003)
The Straits Times
-
-
Dhaliwal, R.1
-
7
-
-
33644879214
-
Promoting destinations: An exploratory study of publicity programmes of national tourism Organisations
-
Dore L. Crouch G. (2003) ‘Promoting destinations: An exploratory study of publicity programmes of national tourism Organisations’, Journal of Vacation Marketing, 9, 2, 137–151.
-
(2003)
Journal of Vacation Marketing
, vol.9
, Issue.2
, pp. 137-151
-
-
Dore, L.1
Crouch, G.2
-
8
-
-
84979944102
-
-
a, Sub Committee on Service Industries, accessed 13th September, 2003
-
Economic Review Committee (2002a) ‘Report of tourism working group’, Sub Committee on Service Industries, http://www.mti.gov.sg, accessed 13th September, 2003.
-
(2002)
Report of tourism working group
-
-
-
9
-
-
0012805905
-
-
b, Sub Committee on Service Industries. Education Working Group, accessed 13th September, 2003
-
Economic Review Committee (2002b) ‘Developing Singapore's education industry’, Sub Committee on Service Industries. Education Working Group, http://www.mti.gov.sg, accessed 13th September, 2003.
-
(2002)
Developing Singapore's education industry
-
-
-
10
-
-
84992854253
-
-
c, Sub Committee on Service Industries, Healthcare Services Working Group, accessed 13th September, 2003
-
Economic Review Committee (2002c) ‘Developing Singapore as the healthcare hub of Asia’, Sub Committee on Service Industries, Healthcare Services Working Group, http://www.mti.gov.sg, accessed 13th September, 2003.
-
(2002)
Developing Singapore as the healthcare hub of Asia
-
-
-
11
-
-
84992789516
-
The financing and organisation of national tourist offices
-
EIU (1992) ‘The financing and organisation of national tourist offices’, Travel & Tourism Analyst, 4, 1–18.
-
(1992)
Travel & Tourism Analyst
, vol.4
, pp. 1-18
-
-
-
13
-
-
2142741891
-
Health tourism: A new positioning strategy for tourist destinations
-
in Uysal M. (ed.), Haworth, New York
-
Goodrich J. (1994) ‘Health tourism: A new positioning strategy for tourist destinations’, in Uysal M. (ed.) ‘Global Tourist Behaviour’, Haworth, New York.
-
(1994)
Global Tourist Behaviour
-
-
Goodrich, J.1
-
14
-
-
0008096680
-
Tourism and politics in south and southeast Asia: Political instability and policy
-
in Hall C. M. Page S. (eds), Butterworth-Heinemann, Oxford
-
Hall C. M. Oehlers M. (2000) ‘Tourism and politics in south and southeast Asia: Political instability and policy’, in Hall C. M. Page S. (eds) ‘Tourism in South and Southeast Asia’, Butterworth-Heinemann, Oxford.
-
(2000)
Tourism in South and Southeast Asia
-
-
Hall, C.M.1
Oehlers, M.2
-
17
-
-
84992914453
-
-
IDP Education Australia, Sydney
-
IDP (2000) ‘Global Student Mobility 2025’, IDP Education Australia, Sydney.
-
(2000)
Global Student Mobility 2025
-
-
-
19
-
-
33847559483
-
Funding of national tourist organisations
-
Lavery P. (1996) ‘Funding of national tourist organisations’, Travel & Tourism Analyst, 6, 80–95.
-
(1996)
Travel & Tourism Analyst
, vol.6
, pp. 80-95
-
-
Lavery, P.1
-
20
-
-
33644639735
-
Health tourism: A business opportunity approach
-
in Clift S. Page S. (eds), Routledge, London
-
Laws E. (1996) ‘Health tourism: A business opportunity approach’, in Clift S. Page S. (eds) ‘Health and the International Tourist’, Routledge, London.
-
(1996)
Health and the International Tourist
-
-
Laws, E.1
-
21
-
-
36549059972
-
Why Australia's Tourism Commission should be promoting universities and why academics should be on the commissions’ Boards
-
Leiper N. Hunt S. (1998) ‘Why Australia's Tourism Commission should be promoting universities and why academics should be on the commissions’ Boards’, Pacific Tourism Review, 2, 3/4, 191–197.
-
(1998)
Pacific Tourism Review
, vol.2
, Issue.3-4
, pp. 191-197
-
-
Leiper, N.1
Hunt, S.2
-
22
-
-
68749114946
-
-
Introduction,, accessed 13th September, 2003
-
MTI website, Ministry of Trade and Industry. Economic Review Committee, Introduction, http://www.mti.gov.sg, accessed 13th September, 2003.
-
Economic Review Committee
-
-
-
23
-
-
0004679366
-
-
Ministry of Trade and Industry, Singapore
-
MTI (1986) ‘Tourist Product Development Plan’, Ministry of Trade and Industry, Singapore.
-
(1986)
Tourist Product Development Plan
-
-
-
24
-
-
84992844686
-
-
24th August
-
New Sunday Times (2003) ‘Singapore Weighs In’, 24th August.
-
(2003)
Singapore Weighs In
-
-
-
26
-
-
84992873113
-
-
OECD website at, accessed 29th September
-
OECD Tourism Committee (1999) ‘Market Orientation of National Tourism Organisations’, OECD website at http://www.oecd.org, accessed 29th September.
-
(1999)
Market Orientation of National Tourism Organisations
-
-
-
27
-
-
0036650736
-
Contrasting strategies: Tourism in Denmark and Singapore
-
Ooi C. S. (2002) ‘Contrasting strategies: Tourism in Denmark and Singapore’, Annals of Tourism Research, 29, 3, 689–706.
-
(2002)
Annals of Tourism Research
, vol.29
, Issue.3
, pp. 689-706
-
-
Ooi, C.S.1
-
29
-
-
0000626329
-
Tourist organizations in Sweden
-
Pearce D. (1996) ‘Tourist organizations in Sweden’, Tourism Management, 17, 6, 413–424.
-
(1996)
Tourism Management
, vol.17
, Issue.6
, pp. 413-424
-
-
Pearce, D.1
-
32
-
-
0029730960
-
National heritage and global tourism in Thailand
-
Peleggi M. (1996) ‘National heritage and global tourism in Thailand’, Annals of Tourism Research, 23, 2, 432–447.
-
(1996)
Annals of Tourism Research
, vol.23
, Issue.2
, pp. 432-447
-
-
Peleggi, M.1
-
33
-
-
19644401585
-
National marketing strategies in international travel and tourism
-
Riege A. Perry C. (2000) ‘National marketing strategies in international travel and tourism’, European Journal of Marketing, 34, 1112, 1290–1305.
-
(2000)
European Journal of Marketing
, vol.34
, Issue.1112
, pp. 1290-1305
-
-
Riege, A.1
Perry, C.2
-
36
-
-
34248530948
-
International students in English language programmes: Their images of Australia and travel behaviour
-
Son A. (2003) ‘International students in English language programmes: Their images of Australia and travel behaviour’, International Journal of Tourism Research, 5, 225–234.
-
(2003)
International Journal of Tourism Research
, vol.5
, pp. 225-234
-
-
Son, A.1
-
37
-
-
16344380578
-
-
a, Media release, Singapore Tourism Board, 16th August
-
STB (2003a) ‘Singapore Set to become the Global Schoolhouse’, Media release, Singapore Tourism Board, 16th August.
-
(2003)
Singapore Set to become the Global Schoolhouse
-
-
-
39
-
-
84992906171
-
-
website, accessed 8th September, 2003
-
STB website, Singapore Tourism Board, http://www.stb.com.sg, accessed 8th September, 2003.
-
Singapore Tourism Board
-
-
-
41
-
-
84992906188
-
-
Singapore Tourist Promotion Board, Singapore
-
STPB (1997) ‘Singapore 21: Vision of a Tourism Capital’, Singapore Tourist Promotion Board, Singapore.
-
(1997)
Singapore 21: Vision of a Tourism Capital
-
-
-
42
-
-
0003904624
-
-
The Singapore Tourist Promotion Board and Ministry for Information and the Arts, Singapore
-
STPB and MITA (1995) ‘Singapore Global City for the Arts’, The Singapore Tourist Promotion Board and Ministry for Information and the Arts, Singapore.
-
(1995)
Singapore Global City for the Arts
-
-
-
45
-
-
0002956599
-
Singapore: Tourism development in a planned context
-
in Page S. Hall C.M. (eds), Butterworth-Heinemann, Oxford
-
Teo P. Chang T. C. (2000) ‘Singapore: Tourism development in a planned context’, in Page S. Hall C.M. (eds) ‘Tourism in South and Southeast Asia’, Butterworth-Heinemann, Oxford.
-
(2000)
Tourism in South and Southeast Asia
-
-
Teo, P.1
Chang, T.C.2
-
46
-
-
84992853166
-
Singapore's tourism industry: How its strengths offset economic, social and environmental challenges
-
a, February
-
Toh R. Khan H. Lim K. (2001a) ‘Singapore's tourism industry: How its strengths offset economic, social and environmental challenges’, Cornell Hotel and Restaurant Association Quarterly, February.
-
(2001)
Cornell Hotel and Restaurant Association Quarterly
-
-
Toh, R.1
Khan, H.2
Lim, K.3
-
47
-
-
0035711036
-
A travel balance approach for examining tourism area life cycles: The case of Singapore
-
b, May
-
Toh R. S. Khan H. Koh A. J. (2001b) ‘A travel balance approach for examining tourism area life cycles: The case of Singapore’, Journal of Travel Research, 39, May, 426–432.
-
(2001)
Journal of Travel Research
, vol.39
, pp. 426-432
-
-
Toh, R.S.1
Khan, H.2
Koh, A.J.3
-
51
-
-
0004300377
-
-
World Tourism Organisation, Madrid
-
WTO (2003) ‘Compendium of Tourism Statistics’, World Tourism Organisation, Madrid.
-
(2003)
Compendium of Tourism Statistics
-
-
|