The use of simulation to improve the effectiveness of training in performance management

Journal of Management Education

Volumn 30, Issue 3, 2006, Pages 455-476

  Rachman Moore, Dalia ^a   Kenett, Ron S ^b  

^a Long Island University C W Post Campus   (United States)

^b UNIVERSITY OF TURIN   (Italy)

Author keywords

balanced scorecard; business education; multi rater assessment; performance management; simulation; teaching methods; training

Indexed keywords

EID: 84990393869     PISSN: 10525629     EISSN: None     Source Type: Journal    
DOI: 10.1177/1052562905280099     Document Type: Article

References (39)

1. Alderfer, C. P. (2003). Using experiential methods to teach about measurement validity. Journal of Management Education, 2(5), 520-532.
2. Atwater, L. E., Roush, P., & Fischthal, A. (1995). The influence of upward feedback on self and follower ratings of leadership. Personnel Psychology, 48, 35-39.
3. Benek-Rivera, J., & Mathews, V. E. (2004). Active learning with Jeopardy: Students ask the questions. Journal of Management Education, 28(1), 104-118.
4. Bevan, S., & Thompson, M. (1991). Performance management at the crossroads. Personnel Management, 23, 36-39.
5. Egan, G. (1995). A clear path to peak performance. People Management, 18, 34-37.
6. Fisher, C. D., Schoenfeldt, L. F., & Shaw, J. B. (2003). Human resource management (5th ed.). Boston: Houghton Mifflin.
7. Flynn, G. (1995). Training is the key to successful performance management. Personnel Journal, 75(2), 26.
8. Ghorpade, J. (2000). Managing five paradoxes of 360-degree feedback. Academy of Management Executive, 14(1), 140-150.
9. Glendinning, P. M. (2002). Performance management: Pariah or messiah. Public Personnel Management, 31(2), 161-178.
10. Hedges, P., & Pedigo, K. (2002). What’s happening in your neighborhood? An experiential exercise for teams. Journal of Management Education, 26(3), 322-333.
11. Hoffman, R. (1995). Ten reasons you should be using 360-degree feedback. HRMagazine, 40(4), 82-85.
12. Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71-79.
13. Kenett, R. S., & Maisel, M. (1998). Process performance, appraisal and employee development planning. In C. Madu (Ed.), The handbook of total quality management (pp. 344-364). London: Kluwer Academic.
14. Kenett, R. S., & Rachman-Moore, D. (2003). On the use of simulations to improve the effectiveness of training in performance appraisal systems. Mashabei Enosh, 185, 30-43.
15. Kenett, R. S., Waldman, D. K., & Graves, S. B. (1994). Process performance appraisal systems: A working substitute to individual performance appraisal (in Hebrew). Total Quality Management, 5, 267-280.
16. Kern, J. A. (2000). Manufacturing power relations: An organizational simulation. Journal of Management Education, 24(2), 254-275.
17. Klein, R. D. (1984). Adding international business to core program via simulation game. Journal of International Business Studies, 15(1), 151-159.
18. Kluger, A. N., & DeNisi, A. (1996). The effect of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychological Bulletin, 119, 254-284.
19. Lane, L. M. (1994). Old failures and new opportunities: Public sector performance management. Review of Public Personnel Administration, 14(3), 26-44.
20. Latham, G. P., & Wexley, K. N. (1982). Increasing productivity through performance appraisal. Reading, MA: Addison-Wesley.
21. Lawler, E. (1994). Performance management: The next generation. Compensation and Benefits Review, 26(3), 16-20.
22. Ledman, R. E. (2001). The family impact expatriate assignment: An experimental exercise. Journal of Management Education, 25(3), 341-351.
23. Licari, A., & Ovedovitz, A. C. (2002, June). A comparison between European and American college students in their concept acquisition of management principles using a business game simulation technique. In N. Delener & C. Chao (Eds.), Global business and technology association proceedings: Beyond boundaries (pp. 746-752). Rome: Italy.
24. Longenecker, C., & Fink, L. (1999). Creating effective performance appraisals. Industrial Management, 41(5), 18-25.
25. McDonald, D., & Smith, A. (1995). A proven connection: Performance management and business results. Compensation and Benefits Review, 27(1), 59-62.
26. McDonald, K. S., & Mansour-Cole, D. (2000). Change requires intensive care: An experiential exercise for learners in university and corporate settings. Journal of Management Education, 249(1), 127-148.
27. McKone, K., & Bozewicz, J. (2003). The ISM simulation: Teaching integrated management concepts. Journal of Management Education, 27(4), 497-516.
28. Miller, J. A. (1991). Experiencing management: A comprehensive “hands-on” model for introductory under graduate management courses. Journal of Management Education, 15(2), 151-169.
29. Milliman, J. F., Zawacki, R. A., Schults, B., Wiggins, S., & Norman, C. A. (1995). Customer service drives 360-degree goal setting. Personnel Journal, 74(6), 136-142.
30. Muir, C. (2001). Responding to public issues: An exercise in managerial communication. Journal of Management Education, 25(5), 572-578.
31. Norton, D. P., & Kaplan, R. S. (2000). Strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Boston: Harvard Business School Publishing.
32. Reilly, R. R., Smither, J. W., & Vasilpopoulos, N. L. (1996). Longitudinal study of upward feedback. Personnel Psychology, 49, 599-612.
33. Rummler, G. A., & Brache, A. P. (1990). Improving performance. San Francisco: Jossey-Bass.
34. Scheiner, C. E., Shaw, D. O., & Beatty, R. W. (1991). Performance measurement and management: A tool for strategy execution. Human Resource Management, 30(3), 279-301.
35. Trefry, M. G. (2002). The carrier truck: An exercise exploring organizations as open systems. Journal of Management Education, 26(4), 462-481.
36. Tornow, W. W., & London, M. (Eds.). (1998). Maximizing the value of 360 degree feedback. San Francisco: Jossey-Bass.
37. Waldman, D. K., & Kenett, R. S. (1990). Improve performance by appraisal. HRMagazine, 35(7), 66-69.
38. Wellins, R. S., & Schultz Murphy, J. (1995). Reengineering: Plug into the human factor. Training and Development, 49(1), 33-37.
39. Wenzler, I., & Charlier, D. (1999). Why do we bother with games and simulation: An organizational learning perspective, Simulation & Gaming, 30(3), 375-384.