The Center for Organizational Development and Leadership at Rutgers University: A Case Study

Advances in Developing Human Resources

Volumn 7, Issue 3, 2005, Pages 368-395

  Ruben, Brent D ^a  

^a Rutgers Cooperative   (United States)

Author keywords

assessment; continuous improvement; higher education; leadership; organizational development; strategic planning

Indexed keywords

EID: 84990386643     PISSN: 15234223     EISSN: None     Source Type: Journal    
DOI: 10.1177/1523422305277177     Document Type: Article

References (59)

1. Allen, R., & Chaffee, E. (1981, May). Management fads in higher education. Paper presented at the Annual Forum of the Association for Institutional Research, Minneapolis, MN.
2. Astin, A. W. (1993). What matters in college? San Francisco: Jossey-Bass.
3. Birnbaum, R. (2002). Management fads in higher education. San Francisco: Jossey-Bass.
4. Boyer Commission. (1998). Reinventing undergraduate education: A blueprint for America's research universities. Stony Brook: State University of New York at Stony Brook for the Carnegie Foundation.
5. Brancato, C. K. (1995). New corporate performance measures. New York: Conference Board.
6. Brue, G. (2002). Six Sigma for managers. New York: McGraw Hill.
7. Burke, J. C. (1997). Performance-funding indicators: Concerns, values, and models for two- and four-year colleges and universities. Albany, NY: Nelson A. Rockefeller Institute of Government.
8. Burke, J. C., & Minassians, H. (2001). Linking state resources to campus results: From fad to trend–the fifth annual report. Retrieved October 15, 2001, from www.rockinst.org/publications/higher_ed/5thSurvey.pdf
9. Burke, J. C., & Serban, A. M. (1997). Performance funding and budgeting for public higher education: Current status and future prospects. Albany, NY: Nelson A. Rockefeller Institute of Government.
10. Camp, R. C. (1995). Business process benchmarking: Finding and implementing best practices. Milwaukee, WI: American Society for Quality Press.
11. Center for Organizational Development & Leadership. (2003). Rutgers 2003: A progress report. The ‘Red Tape Report’ revisited. Retrieved April 15, 2005, from www.odl.rutgers.edu/resources/ten_years.htm
12. Ewell, P. (1994). Developing statewide performance indicators for higher education. In S. S. Ruppert (Ed.), Charting higher education accountability: A sourcebook on state-level performance indicators (pp. 147–166). Denver, CO: Education Commission of the States.
13. Frank, R. H. (2001). Higher education: The ultimate winner-take-all market? In M. E. Devlin & J.W. Meyerson (Eds.), Forum futures: Exploring the future of higher education-2000 papers (pp. 1–12). San Francisco: Jossey-Bass.
14. Gardiner, L. F. (1994). Redesigning higher education. ASHE-ERIC higher education report 7. Washington, DC: George Washington University.
15. Hammer, M., & Champy, J. (1993). Reengineering the corporation. New York: HarperCollins.
16. Jackson, N., & Lund, H. (2000). Benchmarking for higher education. London: Society for Research Into Higher Education & Open University Press.
17. Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard–measures that drive performance. Harvard Business Review, 70 (1), 71–79.
18. Kaplan, R. S., & Norton, D. P. (1993). Putting the balanced scorecard to work. Harvard Business Review, 71 (5), 134–147.
19. Kaplan, R. S.,& Norton, D. P. (1996). The balanced scorecard. Cambridge, MA: Harvard Business School.
20. Kaplan, R. S., & Norton, D. P. (2001). The strategy-focused organization. Cambridge, MA: Harvard Business School.
21. Kellogg Commission. (1996). Taking charge of change: Renewing the promise of state and land-grant universities. Washington, DC: National Association of State Universities & Land-Grant Colleges.
22. Kellogg Commission. (2000). Renewing the covenant: Learning, discovery, and engagement in a new age and different world. Washington, DC: National Association of State Universities & Land-Grant Colleges.
23. Kellogg Commission. (2001a). Leadership for institutional change initiative. Retrieved January 10, 200, from www.leadershiponlinewkkf.org
24. Kellogg Commission. (2001b). Returning to our roots. Executive summaries of the reports of the Kellogg Commission on the future of state and land-grant universities. Washington, DC: National Association of State Universities & Land-Grant Colleges.
25. Kennedy, D. (1997). Academic duty. Cambridge, MA: Harvard University Press.
26. Kuh, G. D. (2001). Assessing what really matters to student learning. Change, 33 (3), 10–17, 66.
27. Light, R. J. (2001). Making the most of college: Students speak their minds. Cambridge, MA: Harvard University Press.
28. Middle States Commission on Higher Education. (2002). Characteristics of excellence in higher education: Eligibility requirements and standards for accreditation. Philadelphia: Author.
29. Munitz, B. (1995). New leadership for higher education. California State University Information Bulletin, 52 (15).
30. National Association of State Universities & Land-Grant Colleges. (2001). Shaping the future: The economic impact of public universities. Washington, DC: Author.
31. National Quality Program. (2004). The 2004 criteria for performance excellence in education. Washington, DC: National Institute of Standards & Technology. (Available at www.quality.nist.gov/Education_Criteria.htm)
32. Newman, F., & Couturier, L. K. (2001). The new competitive arena: Market forces invade the academy. Change, 33 (5), 10–17.
33. Pascarella, E. T. (2001). Identifying excellence in undergraduate education: Are we even close? Change, 33 (3), 19–23.
34. Qayoumi, M. (2000). Benchmarking and organizational change. Alexandria, VA: Association of Higher Education Facilities Officers.
35. Rhodes, F. H. (2001). The creation of the future: The role of the American university. Ithaca, NY: Cornell University Press.
36. Ruben, B. D. (Ed.).(1995). The quality approach in higher education: Context and concepts for change. In Quality in higher education (pp. 1–34). New Brunswick, NJ: Transaction.
37. Ruben, B. D. (2001). We need excellence beyond the classroom. The Chronicle of Higher Education, 47 (44), 15–16.
38. Ruben, B. D. (2003a). Excellence in higher education 2003-2004: Facilitator's guide. Washington, DC: National Association of College & University Business Officers.
39. Ruben, B. D. (2003b). Excellence in higher education: A Baldrige-based guide to organizational assessment, improvement and leadership. Washington, DC: National Association of College & University Business Officers.
40. Ruben, B. D. (2003c). Excellence in higher education: A Baldrige-based guide to organizational assessment, improvement and leadership. Workbook and scoring guide. Washington, DC: National Association of College & University Business Officers.
41. Ruben, B. D. (2004). Pursuing excellence in higher education: Eight fundamental challenges. San Francisco: Jossey-Bass.
42. Ruben, B. D. (2005a). Excellence in higher education: An integrated approach to assessment, planning and improvement in colleges and universities. Washington, DC: National Association of College & University Business Officers.
43. Ruben, B. D. (2005b). Excellence in higher education: An integrated approach to assessment, planning and improvement in colleges and universities. Facilitator's guide. Washington, DC: National Association of College & University Business Officers.
44. Ruben, B. D. (2005c). Excellence in higher education: An integrated approach to assessment, planning and improvement in colleges and universities. Workbook and scoring guide. Washington, DC: National Association of College & University Business Officers.
45. Ruben, B. D., Connaughton, S. L., Immordino, K., & Lopez, J. (2004, July). What impact does the Baldrige/Excellence in Higher Education self-assessment process have on institutional effectiveness in higher education? Preliminary research findings. Paper presented at the Annual Conference of the National Consortium for Continuous Improvement in Higher Education, Milwaukee, WI.
46. Rutgers University. (1992). The report of the Committee to Study Routine Requests for University Action: The red tape report. Unpublished manuscript, Rutgers University, New Brunswick, NJ.
47. Selingo, J. (1999, July 14). Businesses say they turn to for-profit schools because of public colleges'inertia. The Chronicle of Higher Education. Retrieved August 20, 1999, from http://chronicle.com/daily/99/07/99071401n.htm
48. Seymour, D. T. (1989). On Q: Causing quality in higher education. New York: American Council on Education & Macmillan.
49. Spangehl, S. D. (2000). Aligning assessment, academic quality, and accreditation. Assessment and Accountability Forum, 10 (2), 10–11, 19.
50. Spangehl, S. D. (2004). Talking with academia about quality–The North Central Association of Colleges and Schools academic quality improvement project. In B. D. Ruben (Ed.), Pursuing excellence in higher education: Eight fundamental challenges !(pp. 179–189). San Francisco: Jossey-Bass.
51. Terenzini, P. T., & Pascarella, E. T. (1994). Living with myths: Undergraduate education in America. Change, 26 (1), 28–32.
52. Tromp, S. A., & Ruben, B. D. (2004a). Strategic planning in higher education: A leader's guide. Washington, DC: National Association of College & University Business Officers.
53. Tromp, S. A.,& Ruben, B. D. (2004b). Strategic planning in higher education: A leader's guide. Facilitator's guide. Washington, DC: National Association of College & University Business Officers.
54. Tromp, S. A., & Warner D. (1997). Root cause analysis. Dubuque, IA: Kendall-Hunt.
55. Tromp, S. A., Warner, D., Ruben, B. D., & Waldman, D. (1996). Process improvement in higher education. Dubuque, IA: Kendall-Hunt.
56. Weinstein, L. A. (1993). Moving a battleship with your bare hands. Madison, WI: Magna.
57. Wilson, R. (2001, February 2). It's 10 a.m. Do you know where your professors are? The Chronicle of Higher Education. Retrieved February 20, 2001, from http://chronicle.com/free/v47/i21/21a01001.htm
58. Wingspread Group on Higher Education. (1993). An American imperative: Higher expectations for higher education. Racine, WI: Johnson Foundation.
59. Ruben, B. D. (2005). The center for organizational development and leadership at Rutgers University: A case study. Advances in Developing Human Resources, 7 (3), 368–395.