The role of gender in the construction and evaluation of feedback effectiveness

Management Communication Quarterly

Volumn 16, Issue 3, 2003, Pages 341-379

  Gallois, Cindy ^b   Wilson, Keithia L ^a   Gilchrist, Jan ^a  

^a GRIFFITH UNIVERSITY   (Australia)

^b UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

communication competence; feedback; gender; social rules

Indexed keywords

EID: 84990336245     PISSN: 08933189     EISSN: 15526798     Source Type: Journal    
DOI: 10.1177/0893318902238895     Document Type: Article

References (65)

1. Anderson, G. C. (1993). Managing performance appraisal systems. Cambridge, MA: Blackwell.
2. Aquinis, H., Nesler, M. S., Hosda, M., & Tedeschi, J. T. (1994). The use of influence tactics in persuasion. Journal of Social Psychology, 134, 429-438.
3. Argyle, M. (1983). The psychology of interpersonal behaviour (4th ed.). New York: Penguin.
4. Argyris, C., & Schon, D. A. (1974). Theory in practice: Increasing professional effectiveness. San Francisco: Jossey-Bass.
5. Augoustinos, M., & Walker, I. (1995). Social cognition: An integrated introduction. Thousand Oaks, CA: Sage.
6. Baker, M. A. (1991). Gender and verbal communication in professional settings: A review of research. Management Communication Quarterly, 5, 36-63.
7. Baldwin, M., & Sinclair, L. (1996). Self-esteem and “if … then” contingencies of interpersonal acceptance. Journal of Personality and Social Psychology, 71, 1130-1141.
8. Baron, R. A. (1988). Negative effects of destructive criticism: Impact on conflict, self-efficacy, and task performance. Journal of Applied Psychology, 73, 199-207.
9. Baron, R. A. (1993). Criticism (informal negative feedback) as a source of perceived unfairness in organizations: Effects, mechanisms, and countermeasures. In R. Cropanzano (Ed.), Justice in the workplace: Approaching fairness in human resource management (pp. 155-170). Hillsdale, NJ: Lawrence Erlbaum.
10. Barry, B., & Shapiro, D. L. (1992). Influence tactics in combination: The interactive effects of soft versus hard tactics and rational exchange. Journal of Applied Social Psychology, 22, 1429-1441.
11. Berger, C. R. (1997). Planning strategic interaction. Hillsdale, NJ: Lawrence Erlbaum.
12. Blum, T. C., Fields, D. L., & Goodman, J. S. (1994). Organization-level determinants of women in management. Academy of Management Journal, 37, 241-268.
13. Brewer, N., Socha, L., & Potter, R. (1996). Gender differences in supervisors’ use of performance feedback. Journal of Applied Social Psychology, 26, 786-803.
14. Bruner, E. M. (1986). Structures for learning competence. In V. W. Turner & E. M. Bruner (Eds.), The anthropology of experience (pp. 139-155). Chicago: University of Illinois Press.
15. Butler, R. (1987). Task-involving and ego-involving properties of evaluation: Effects of different feedback conditions on motivational perceptions, interest and performance. Journal of Educational Psychology, 58, 474-482.
16. Carli, L. L. (1989). Gender differences in interaction style and influence. Journal of Personality and Social Psychology, 56, 565-576.
17. Carli, L. L. (1990). Gender, language, and influence. Journal of Personality and Social Psychology, 59, 941-951.
18. Carothers, B. J., & Allen, J. B. (1999). Relationships of employment status, gender role, insult, and gender with the use of influence tactics. Sex Roles, 41, 375-386.
19. Cawley, B. D., Keeping, L. M., & Levy, P. E. (1998). Participation in the performance appraisal process and employee reactions: A meta-analytic review of field investigations. Journal of Applied Psychology, 83, 615-633.
20. Clark, R. A., & Delia, J. (1979). Topoi and rhetorical competence. Quarterly Journal of Speech, 65, 187-206.
21. Cohen, J. (1960). A co-efficient of agreement for nominal scales. Educational and Psychological Measurement, 20, 37-45.
22. Davies, D., & Jacobs, A. (1985). “Sandwiching” complex interpersonal feedback. Small Group Behavior, 16, 387-396.
23. DeNisi, A. S., & Kluger, A. N. (2000). Feedback effectiveness: Can 360-degree appraisals be improved? Academy of Management Executive, 14, 129-139.
24. Eagly, A. H., & Johnson, B. T. (1990). Gender and leadership style: A meta-analysis. Psychological Bulletin, 108, 233-256.
25. Eagly, A. H., & Johnson, B. T. (1996). Gender and leadership style: A meta analysis. In R. M. Steers, L. W. Porter, & G. A. Bigley (Eds.), Motivation and leadership at work (pp. 315-345). New York: McGraw-Hill.
26. Eagly, A. H., Makhijani, M. G., & Klonsky, B. G. (1992). Gender and the evaluation of leaders: A meta-analysis. Psychological Bulletin, 111, 3-22.
27. Falbo, T., & Peplau, L. A. (1980). Power strategies in intimate relationships. Journal of Personality and Social Psychology, 38, 618-628.
28. Frese, M., & Zapf, D. (1994). Action as the core of work psychology: A German approach. In H. C. Triandis, M. D. Dunette, & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 4, 2nd ed., pp. 271-340). Palo Alto, CA: Consulting Psychologists Press.
29. Geddes, D., & Baron, R. A. (1997). Workplace aggression as a consequence of negative performance feedback. Management Communication Quarterly, 10, 433-454.
30. Geddes, D., & Lineham, F. (1996). Exploring the dimensionality of positive and negative performance feedback. Communication Quarterly, 44, 326-344.
31. Greene, J. O. (1990). Tactical social action: Towards some strategies for theory. In M. J. Cody & M. L. McLaughlin (Eds.), The psychology of tactical communication (pp. 31-47). Clavedon, England: Multilingual Matters.
32. Gruber, K. J., & White, J. W. (1988). Gender differences in the perception of self and others’ use of influence strategies. Sex Roles, 15, 107-119.
33. Gutek, B. A., & Morasch, B. (1982). Sex-rations, sex-role spillover, and sexual harassment of women at work. Journal of Social Issues, 38, 55-74.
34. Ilgen, D. R., Fisher, C. D., & Taylor, M. S. (1979). Consequences of individual feedback on behavior in organizations. Journal of Applied Psychology, 64, 349-371.
35. Johnson, C., & Ford, R. (1993). Dependence, power, legitimacy and tactical choice. Social Psychology Quarterly, 59, 126-139.
36. Kluger, A. N., & DeNisi, A. (1996). The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychological Bulletin, 119, 254-284.
37. Larson, J. R., Jr. (1986). Supervisors’ performance feedback to subordinates: The impact of subordinate performance valence and outcome dependence. Organizational Behavior and Human Decision Processes, 37, 391-408.
38. Larson, J. R., Glynn, M. A., Fleenor, C. P., & Scontrino, M. P. (1986). Exploring the dimensionality of managers’ performance feedback to subordinates. Human Relations, 39, 1083-1102.
39. Latting, J. K. (1992). Giving corrective feedback: A decisional analysis. Social Work, 37, 424-430.
40. Liden, R. C., & Mitchell, T. R. (1985). Reactions to feedback: The role of attributions. Academy of Management Journal, 28, 291-308.
41. Lineham, M. M., & Egan, K. (1979). Assertion training for women. In A. G. Bellack & M. Hersen (Eds.), Research and practice in social skills training (pp. 237-271). New York: Plenum.
42. Lizzio, A. J., Wilson, K. L., & Gallois, C. (1993). Training assertive communication in its social context. In K. L. Wilson & C. Gallois (Eds.), The social context of assertion (pp. 155-169). Elmsford, NY: Pergamon.
43. Lucas, J. W., & Lovaglia, M. J. (1998). Leadership, status, gender, group size, and emotion in face-to-face groups. Sociological Perspectives, 41, 617-637.
44. Maniero, L. A., & Tromley, C. L. (1993). Developing managerial skills in organizational behavior: Exercises, cases and readings (2nd ed.). Englewood Cliffs, NJ: Prentice Hall.
45. Newton, D. A., & Burgoon, J. G. (1990). The use and consequences of verbal influence strategies during interpersonal disagreements. Human Communication Research, 16, 477-518.
46. Noller, P., & Fitzpatrick, M. A. (Eds.). (1988). Perspectives on marital communication. Clavedon, England: Multilingual Matters.
47. Offerman, L. R., & Schrier, P. E. (1985). Social influence strategies: The impact of sex role, and attitudes toward power. Personality and Social Psychology Bulletin, 11, 286-300.
48. Ohlsson, S. (1996). Learning from performance errors. Psychological Review, 103, 141-262.
49. Pearce, J. L., & Porter, L. W. (1986). Employee responses to formal performance appraisal feedback. Journal of Applied Psychology, 71, 211-218.
50. Pleck, J. H. (1995). The gender role strain paradigm: An update. In R. F. Levant & W. S. Pollack (Eds.), A new psychology of men (pp. 11-32). New York: Basic Books.
51. Pruitt, D. G. (1995). Process and outcomes in community mediation. Negotiation Journal, 11, 365-377.
52. Pruitt, D. G. (1998). Social conflict. In D. T. Gilbert, S. T. Fiske, & G. Lindzey (Eds.), The handbook of social psychology (Vol. 2, 2nd ed., pp. 470-503). New York: McGraw-Hill.
53. Rakos, R. F. (1991). Assertive behavior: Theory, research and training. London: Routledge.
54. Sagrestano, L. M. (1992). Power strategies in interpersonal relationships: The effects of expertise and gender. Psychology of Women Quarterly, 16, 481-495.
55. Schank, R., & Abelson, R. (1977). Scripts, plans, goals and understanding. Hillsdale, NJ: Lawrence Erlbaum.
56. Smythe, M., & Wine, D. (1980). A comparison of female and male adolescents’ social behaviours and cognitions: A challenge to the assertiveness literature. Sex Roles, 6, 213-230.
57. Snyder, M., & Ickes, W. (1985). Personality and social behavior. In G. Lindzey & E. Aronson (Eds.), Handbook of social psychology (Vol. 2, 3rd ed., pp. 883-947). New York: Random House.
58. Tabachnick, B. G., & Fidell, L. S. (1989). Using multivariate statistics (2nd ed.). New York: Harper Collins.
59. Trower, P., Bryant, B., & Argyle, M. (1978). Social skills and mental health. London: Methuen.
60. Veiga, J. F. (1988). Face your problem subordinates now! Academy of Management Executive, 2, 145-152.
61. Wagner, D. G., & Berger, J. (1997). Genders and interpersonal task behaviors: Status expectation accounts. Sociological Perspectives, 40, 1-32.
62. Wilson, K. L., & Gallois, C. (1985). Perceptions of assertive behavior: Sex combination, role appropriateness and message type. Sex Roles, 12, 125-141.
63. Wilson, K. L., & Gallois, C. (1993). Assertion and its social context. Elmsford, NY: Pergamon.
64. Wilson, K. L., Lizzio, A., Whicker, L., Gallois, C., & Price, J. (in press). Effective assertive behavior in the workplace: Responding to unfair criticism. Journal of Applied Social Psychology.
65. Wilson, K. L., Lizzio, A., Zauner, S., & Gallois, C. (2001). Social rules for managing attempted interpersonal dominance in the workplace: Influence of status and gender. Sex Roles, 44, 129-154.