메뉴 건너뛰기
Human Resource Management International Digest
Volumn 10, Issue 7, 2002, Pages 23-25
Ritz-Carlton employees go for gold
[No Author Info available]
Author keywords

Customer service; Human resource management; Training
Indexed keywords

EID: 84986180486     PISSN: 09670734     EISSN: None     Source Type: Journal    
DOI: 10.1108/09670730210792395     Document Type: Article
Times cited : (1)
References (3)
  • 1
    • 5644243246 scopus 로고    scopus 로고
    • My week as a room-service waiter at the Ritz
    • June
    • Hemp, P. (2002), “My week as a room-service waiter at the Ritz”, Harvard Business Review, Vol. 80 No. 6, June, pp. 50-60.
    • (2002) Harvard Business Review , vol.80 , pp. 50-60
    • Hemp, P.1
  • 2
    • 84986037838 scopus 로고    scopus 로고
    • Human resource practices and service quality in theme parks
    • ISSN 0959-6119., April
    • Mayer, K.J. (2002), “Human resource practices and service quality in theme parks”, International Journal of Contemporary Hospitality Management, Vol. 14 No. 4, April, pp. 169-75, ISSN 0959-6119.
    • (2002) International Journal of Contemporary Hospitality Management , vol.14 , pp. 169-175
    • Mayer, K.J.1
  • 3
    • 0036113864 scopus 로고    scopus 로고
    • Going for customer service gold
    • May
    • Walker, M.P. (2002), “Going for customer service gold”, T+D, Vol. 56 No. 5, May, pp. 62-9.
    • (2002) T+D , vol.56 , pp. 62-69
    • Walker, M.P.1

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.