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Volumn 21, Issue 2, 2004, Pages 81-94

To help helpdesk: A field study of online help systems in campus context

Author keywords

Help desks; Integration; Online operation; Universities

Indexed keywords


EID: 84986178252     PISSN: 10650741     EISSN: None     Source Type: Journal    
DOI: 10.1108/10650740410529510     Document Type: Article
Times cited : (3)

References (28)
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  • 5
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    • Milpitas, CA
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    • Covi, L.M.1    Ackerman, M.S.2
  • 6
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    • User knowledge evaluation: an experiment with UNIX
    • Elsevier, Amsterdam
    • Desmarais, M.C. and Pavel, M. (1985), “User knowledge evaluation: an experiment with UNIX” Proceedings of INTERACT’87, Elsevier, Amsterdam, pp. 151-69.
    • (1985) Proceedings of INTERACT’87 , pp. 151-169
    • Desmarais, M.C.1    Pavel, M.2
  • 24
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    • Online help: exploring static information or constructing personal and collaborative solutions using hypertext
    • Selfe, D. and McGavin, D. (1992), “Online help: exploring static information or constructing personal and collaborative solutions using hypertext”, Proceedings of SIGDOC’92 Conference, Ontario, pp. 97-101.
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    • Selfe, D.1    McGavin, D.2
  • 25
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    • Human factors and user assistance in interactive computing systems: an introduction
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  • 26
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    • Stern, P.N.1
  • 28
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    • Basics of qualitative research
    • Sage Publications, Thousand Oaks, CA
    • Strauss, A. and Corbin, J. (1998), “Basics of qualitative research”, Sage Publications, Thousand Oaks, CA, pp. 12-13.
    • (1998) , pp. 12-13
    • Strauss, A.1    Corbin, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.