Consumer originated value: A framework for performance analysis

Journal of Intellectual Capital

Volumn 5, Issue 3, 2004, Pages 464-477

  Byus, Kent ^a   Lomerson, William L ^b  

^a TEXAS A AND M UNIVERSITY CORPUS CHRISTI   (United States)

^b NORTHWESTERN STATE UNIVERSITY   (United States)

Author keywords

Consumers; Marketing; Performance measurement (quality); Productive capacity; Value added

Indexed keywords

EID: 84986165618     PISSN: 14691930     EISSN: 1758468     Source Type: Journal    
DOI: 10.1108/14691930410550408     Document Type: Article

References (34)

1. Bell, M.L. and Emory, C.W. (1971), “The faltering marketing concept”, Journal of Marketing, Vol. 35, pp. 37-42.
2. Bolton, R.N. and Drew, J.H. (1991), “A multistage model of customers' assessments of service quality and value”, Journal of Consumer Research, Vol. 17, pp. 375-84.
3. Bounfour, A. (2003), “The IC-dVAL Approach”, Journal of Intellectual Capital, Vol. 4 No. 3, pp. 396-412.
4. Bowlin, O.D., Martin, J.D. and Scott, D.F. (1990), Financial Analysis, 2nd ed., McGraw-Hill Publishing Company, New York, NY.
5. Brynjolfsson, E. (1993), “The productivity paradox of information technology”, Communications of the ACM, Vol. 36 No. 42, pp. 67-77.
6. Brynjolfsson, E. and Hitt, L.M. (1996), “Productivity, business profitability, and consumer surplus: three different measures of information technology value”, MIS Quarterly, pp. 121-42.
7. Carkhuff, R.R. (1983), Sources of Human Productivity, Human Resource Development Press, Inc., Amherst, MA.
8. Chen, S. (2003), “Valuing intellectual capital using game theory”, Journal of Intellectual Capital, Vol. 4 No. 2, pp. 191-201.
9. Chew, W.B. (1988), “No-nonsense guide to measuring productivity”, Harvard Business Review, pp. 110-8, (January-February).
10. Deshpande, R. and Webster, F.E. Jr (1989), “Organizational culture and marketing: defining the research agenda”, Journal of Marketing, Vol. 47, pp. 101-10.
11. Felton, A.P. (1959), “Making the marketing concept work”, Harvard Business Review, Vol. 37, pp. 55-65.
12. Houston, F.S. (1986), “The marketing concept: what it is and what it is not”, Journal of Marketing, Vol. 50, pp. 81-87.
13. Hunt, S.D. (1991), Modern Marketing Theory: Critical Issues in the Philosophy of Marketing Science, Southwestern Publishing, Cincinnati, OH.
14. Hunt, S.D. and Morgan, R.M. (1995), “The comparative advantage theory of competition”, Journal of Marketing, Vol. 59, pp. 1-15.
15. Jaworski, B.J. and Kohli, A.K. (1993), “Market orientation: antecedents and consequences”, Journal of Marketing, Vol. 57, pp. 53-70.
16. Kohli, A.K. and Jaworski, B.J. (1990), “Market orientation: the construct, research propositions, and managerial implications”, Journal of Marketing, Vol. 54, pp. 1-18.
17. Lehrer, R.N. (1983), White Collar Productivity, McGraw-Hill Book Company, New York, NY.
18. Liebowitz, J. and Suen, C.Y. (2000), “Developing knowledge management metrics for measuring intellectual capital”, Journal of Intellectual Capital, Vol. 1 No. 1, pp. 54-66.
19. Low, J. (2000), “The Value Creation Index”, The Journal of Intellectual Capital, Vol. 1 No. 3, pp. 252-62.
20. Lusch, R.F. and Laczniak, G.R. (1987), “The evolving marketing concept, competitive intensity and organizational performance”, Academy of Marketing Science, Vol. 15, pp. 1-11.
21. Lyon, K.S. and Yan, M. (1995), “Compensating variation consumer surplus via successive approximations”, Applied Economics, Vol. 27 No. 6, pp. 547-55.
22. M'Pherson, P.K. and Pike, S. (2001), “Accounting, empirical measurement and intellectual capital”, Journal of Intellectual Capital, Vol. 2 No. 3, pp. 246-60.
23. Mabert, V.A., Soni, A. and Venkataramanan, M.A. (2001), “Enterprise resource planning: measuring value”, Production and Inventory Management Journal, Vol. 42 Nos 3/4, pp. 46-51.
24. Nadig, V.K. and Hard, N.J. (1992), “A model for the measurement of productivity due to information technology”, Proceedings of the 1992 IACIS Conference, New Orleans, LA.
25. Panko, R.R. (1991), “Is office productivity stagnant?”, MIS Quarterly, pp. 191-203.
26. Sink, D.S. (1985), Productivity Management: Planning, Measurement and Evaluation, Control and Improvement, Wiley, New York, NY.
27. Slater, S.F. and Narver, J.C. (1995), “Market orientation and the learning organization”, Journal of Marketing, Vol. 59 No. 3, pp. 63-74.
28. Sunderland, F.O. and Kane, M.E. (1996), “Measuring productivity on a value basis”, National Productivity Review, pp. 57-76.
29. Sveiby, K.E. (1997), The New Organizational Wealth: Managing and Measuring Knowledge Based Assets, Berret-Koehler, San Francisco, CA.
30. Szmanski, D.M., Bharadwaj, S.G. and Varadarajan, P.R. (1993), “An analysis of market share profitability relationship”, Journal of Marketing, Vol. 57, pp. 1-18.
31. Winer, R.S. (2000), “What marketing metrics are used by MSI members?”, MSI Marketing Metrics Conference Summary, October, pp. 3-6.
32. Yeniyurt, S. (2003), “A literature review and integrative performance measurement framework for multinational companies”, Marketing Intelligence and Planning, Vol. 21 No. 3, pp. 134-42.
33. Zeithaml, V.A. (1988), “Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence”, Journal of Marketing, Vol. 52 No. 3, pp. 2-22.
34. Allee, V. (2000), “The value evolution: addressing larger implications of an intellectual capital and intangibles perspective”, Journal of Intellectual Capital, Vol. 1 No. 1, pp. 17-32.