-
5
-
-
0000306460
-
Preparing for Best Value
-
Bartlett, D., Corrigan, P., Dibben, P., Franklin, S., Joyce, P., McNulty, T. and Rose, A. (1999), “Preparing for Best Value”, Local Government Studies, Vol. 25 No. 2, pp. 103-18.
-
(1999)
Local Government Studies
, vol.25
, Issue.2
, pp. 103-118
-
-
Bartlett, D.1
Corrigan, P.2
Dibben, P.3
Franklin, S.4
Joyce, P.5
McNulty, T.6
Rose, A.7
-
6
-
-
0007024405
-
The rise and fall of value for money auditing
-
in Lapsley, I. and Mitchell, F. (Eds) Paul Chapman Publishing, London
-
Bowerman, M. (1996), “The rise and fall of value for money auditing”, in Lapsley, I. and Mitchell, F. (Eds), Accounting and Performance Measurement: Issues in the Private and Public Sectors, Paul Chapman Publishing, London.
-
(1996)
Accounting and Performance Measurement: Issues in the Private and Public Sectors
-
-
Bowerman, M.1
-
7
-
-
0002586654
-
Comparing the performance of local authorities: an evaluation of the Audit Commission indicators
-
Boyne, G. (1997), “Comparing the performance of local authorities: an evaluation of the Audit Commission indicators”, Local Government Studies, Vol. 23 No. 4.
-
(1997)
Local Government Studies
, vol.23
, Issue.4
-
-
Boyne, G.1
-
8
-
-
0003000435
-
Control tomorrow’s costs through today’s designs
-
Cooper, R. and Chew, W.B. (1996), “Control tomorrow’s costs through today’s designs”, Harvard Business Review, January/February, pp. 88-97.
-
(1996)
Harvard Business Review
, vol.January/February
, pp. 88-97
-
-
Cooper, R.1
Chew, W.B.2
-
9
-
-
0002458023
-
Measure costs right: make THE RIGHT DECISIONS
-
Cooper, R. and Kaplan, R.S. (1988), “Measure costs right: make THE RIGHT DECISIONS”, Harvard Business Review, September/October, pp. 96-103.
-
(1988)
Harvard Business Review
, vol.September/October
, pp. 96-103
-
-
Cooper, R.1
Kaplan, R.S.2
-
10
-
-
0000637450
-
Profit priorities from activity based costing
-
Cooper, R. and Kaplan, R.S. (1991), “Profit priorities from activity based costing”, Harvard Business Review, May/June, pp. 130-7.
-
(1991)
Harvard Business Review
, vol.May/June
, pp. 130-137
-
-
Cooper, R.1
Kaplan, R.S.2
-
11
-
-
0002661275
-
Activity based systems: measuring the costs of resource usage
-
September
-
Cooper, R. and Kaplan, R.S. (1992), “Activity based systems: measuring the costs of resource usage”, Accounting Horizons, September, Vol. 6 No. 3, pp. 1-13.
-
(1992)
Accounting Horizons
, vol.6
, Issue.3
, pp. 1-13
-
-
Cooper, R.1
Kaplan, R.S.2
-
15
-
-
84955010678
-
Measuring service quality in local government: the SERVQUAL approach
-
Donnelly, M., Wisniewski, M., Dalrymple, J. and Curry, A. (1995), “Measuring service quality in local government: the SERVQUAL approach”, International Journal of Public Sector Management, Vol. 8 No. 7.
-
(1995)
International Journal of Public Sector Management
, vol.8
, Issue.7
-
-
Donnelly, M.1
Wisniewski, M.2
Dalrymple, J.3
Curry, A.4
-
16
-
-
0010091792
-
The use of quality management in local authorities
-
Freeman-Bell, G. and Grover, R. (1994), “The use of quality management in local authorities”, Local Government Studies, Vol. 20 No. 4.
-
(1994)
Local Government Studies
, vol.20
, Issue.4
-
-
Freeman-Bell, G.1
Grover, R.2
-
17
-
-
79959484114
-
-
Department of the Environment, Transport and the Regions, Warwick/DETR Best Value Series paper 10.
-
Hartley, J. (1998), Organisation Wide Approaches to Best Value, Department of the Environment, Transport and the Regions, Warwick/DETR Best Value Series paper 10. http://www. local.detr.gov.uk/research/bestva∼1/paper10/index.htm
-
(1998)
Organisation Wide Approaches to Best Value
-
-
Hartley, J.1
-
18
-
-
0030094428
-
Can public trust in non profits and government be restored?
-
Herzlinger, R.E. (1996), “Can public trust in non profits and government be restored?”, Harvard Business Review, March/April, pp. 97-107.
-
(1996)
Harvard Business Review
, vol.March/April
, pp. 97-107
-
-
Herzlinger, R.E.1
-
20
-
-
0347156352
-
A whole authority approach to testing and developing Best Value
-
James, D.B. and Field, J.J. (1999), “A whole authority approach to testing and developing Best Value”, Local Government Studies, Vol. 25 No. 2, pp. 119-38.
-
(1999)
Local Government Studies
, vol.25
, Issue.2
, pp. 119-138
-
-
James, D.B.1
Field, J.J.2
-
21
-
-
0041566029
-
Doing well while doing good: dilemmas of performance measurement in nonprofit organisations and the need for a multiple constituency approach
-
in McKevitt, D. and Lawton, A. (Eds) Open University and Sage Press, Buckingham
-
Kanter, R.M. and Summers, D.V. (1994), “Doing well while doing good: dilemmas of performance measurement in nonprofit organisations and the need for a multiple constituency approach”, in McKevitt, D. and Lawton, A. (Eds), Public Sector Management: Theory, Critique and Practice, Open University and Sage Press, Buckingham.
-
(1994)
Public Sector Management: Theory, Critique and Practice
-
-
Kanter, R.M.1
Summers, D.V.2
-
22
-
-
0026494564
-
The balanced scorecard – measures that drive performance
-
Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard – measures that drive performance”, Harvard Business Review, January/February, pp. 71-9.
-
(1992)
Harvard Business Review
, vol.January/February
, pp. 71-79
-
-
Kaplan, R.S.1
Norton, D.P.2
-
23
-
-
0002091684
-
Using the balanced scorecard as a strategic management system
-
a
-
Kaplan, R.S. and Norton, D.P. (1996a), “Using the balanced scorecard as a strategic management system”, Harvard Business Review, January/February, pp. 75-85.
-
(1996)
Harvard Business Review
, vol.January/February
, pp. 75-85
-
-
Kaplan, R.S.1
Norton, D.P.2
-
24
-
-
0030355287
-
Linking the balanced scorecard to strategy
-
b
-
Kaplan, R.S. and Norton, D.P. (1996b), “Linking the balanced scorecard to strategy”, California Management Review, Vol. 39 No. 1, pp. 53-79.
-
(1996)
California Management Review
, vol.39
, Issue.1
, pp. 53-79
-
-
Kaplan, R.S.1
Norton, D.P.2
-
25
-
-
0030519559
-
The manager, the citizen, the politician and performance measures
-
McKevitt, D. and Lawton, A. (1996), “The manager, the citizen, the politician and performance measures”, Public Money and Management, Vol. 16 No. 3, pp. 49-54.
-
(1996)
Public Money and Management
, vol.16
, Issue.3
, pp. 49-54
-
-
McKevitt, D.1
Lawton, A.2
-
26
-
-
0342388825
-
Defining quality in local government
-
a in Sanderson, I. (Ed.) Longman, Harlow
-
Sanderson, I. (1992a), “Defining quality in local government”, in Sanderson, I. (Ed.), Management of Quality in Local Government, Longman, Harlow.
-
(1992)
Management of Quality in Local Government
-
-
Sanderson, I.1
-
27
-
-
79959477781
-
Quality, strategic planning and performance review
-
b in Sanderson, I. (Ed.) Longman, Harlow
-
Sanderson, I. (1992b), “Quality, strategic planning and performance review”, in Sanderson, I. (Ed.), Management of Quality in Local Government, Longman, Harlow.
-
(1992)
Management of Quality in Local Government
-
-
Sanderson, I.1
-
28
-
-
0347391127
-
-
Department of the Environment, Transport and the Regions, Warwick/DETR Best Value Series paper 5
-
Sanderson, I. (1999), Achieving Best Value through Performance Review, Department of the Environment, Transport and the Regions, Warwick/DETR Best Value Series paper 5, http:// www. local.detr.gov.uk/research/bestva∼1/paper5/index.htm
-
(1999)
Achieving Best Value through Performance Review
-
-
Sanderson, I.1
-
30
-
-
84986042026
-
1st Best Value Task Force report
-
b Department for Development
-
Scottish Office (1997b), Best Value, Circular 22/97, 1st Best Value Task Force report, Department for Development.
-
(1997)
Best Value, Circular 22/97
-
-
-
32
-
-
84986115586
-
The commission on Local Government and the Scottish Parliament’
-
d The Stationery Office, London
-
Scottish Office (1998d), “The commission on Local Government and the Scottish Parliament’’, Consultation paper 1, The Stationery Office, London.
-
(1998)
Consultation paper 1
-
-
-
33
-
-
84986136171
-
The commission on Local Government and the Scottish Parliament
-
e The Stationery Office
-
Scottish Office (1998e), “The commission on Local Government and the Scottish Parliament”, Consultation paper 2, The Stationery Office.
-
(1998)
Consultation paper 2
-
-
-
34
-
-
0042626720
-
An emergent audit agenda: comparative lessons drawn from Best Value development in local government in Scotland compared with England
-
Sheffield, J. and Bowerman, M. (1999), “An emergent audit agenda: comparative lessons drawn from Best Value development in local government in Scotland compared with England”, Public Policy and Administration, Vol. 14 No. 3, pp. 67-89.
-
(1999)
Public Policy and Administration
, vol.14
, Issue.3
, pp. 67-89
-
-
Sheffield, J.1
Bowerman, M.2
-
35
-
-
84986149698
-
Best Value and Scottish local government strategy
-
Comhairle series, University of Paisley.
-
Sheffield, J., Jaconelli, A. and Coleshill, P. (1999), “Best Value and Scottish local government strategy”, Faculty of Business working paper, Comhairle series, University of Paisley.
-
(1999)
Faculty of Business working paper
-
-
Sheffield, J.1
Jaconelli, A.2
Coleshill, P.3
-
36
-
-
0033159664
-
Why good companies go bad
-
Sull, D.N. (1999), “Why good companies go bad”, Harvard Business Review, July/August, pp. 42-52.
-
(1999)
Harvard Business Review
, vol.July/August
, pp. 42-52
-
-
Sull, D.N.1
|