Towards a new approach to understanding service encounters: Establishing, learning from and reconciling different views

Journal of European Industrial Training

Volumn 24, Issue , 2000, Pages 220-227

  Saunders, Mark N K ^a   Williams, Christine S ^a  

^a Cheltenham Gloucester College of Higher Education   (United Kingdom)

Author keywords

Housing; Learning; Service quality; United Kingdom

Indexed keywords

EID: 84986159907     PISSN: 03090590     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090590010321188     Document Type: Article

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