The impact of product category on customer dissatisfaction in cyberspace

Business Process Management Journal

Volumn 9, Issue 5, 2003, Pages 635-651

  Cho, Yooncheong ^a   im, Il ^b   Fjermestad, Jerry ^b   Roxanne Hiltz, Starr ^b  

^a HAWAII PACIFIC UNIVERSITY   (United States)

^b NEW JERSEY INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Complaints; Customer satisfaction; Monetary policy; Product attributes; Purchasing

Indexed keywords

EID: 84986156583     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150310496730     Document Type: Article

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