A critical review of e-service in Northern Ireland Electricity

Managing Service Quality: An International Journal

Volumn 13, Issue 6, 2003, Pages 463-470

  Henderson, Joan ^a   Mcgoldrick, Eddie ^b   Mcadam, Rodney ^c  

^a QUEEN'S UNIVERSITY BELFAST   (United Kingdom)

^b Northern Ireland Electricity   (United Kingdom)

^c UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Buyer seller relationships; Customer service management; Northern Ireland; Technology led strategy

Indexed keywords

EID: 84986135943     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310506522     Document Type: Article

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