메뉴 건너뛰기




Volumn 15, Issue 1, 1997, Pages 13-21

Customer needs and front-office technology adoption

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84986134461     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652329710155679     Document Type: Article
Times cited : (32)

References (29)
  • 2
    • 84986029119 scopus 로고
    • The customer contact approach to services: theoretical bases and practical extensions
    • Chase, R. (1981), “The customer contact approach to services: theoretical bases and practical extensions”, Operations Research, July-August, pp. 137-42.
    • (1981) Operations Research, July-August , pp. 137-142
    • Chase, R.1
  • 3
    • 0041488526 scopus 로고
    • Strategic marketing in financial services: retrospect and prospect
    • Ennew, C.T., Wright, M. and Thwaites D. (1993), “Strategic marketing in financial services: retrospect and prospect”, International Journal of Bank Marketing, Vol. 11 No. 6, pp. 12-18.
    • (1993) International Journal of Bank Marketing , vol.11 , Issue.6 , pp. 12-18
    • Ennew, C.T.1    Wright, M.2    Thwaites, D.3
  • 5
    • 1642611766 scopus 로고
    • The customer database: cross-selling retail financial services
    • Hughes, T.J. (1992), “The customer database: cross-selling retail financial services”, International Journal of Bank Marketing, ol. 10 No. 7, pp. 11-16.
    • (1992) International Journal of Bank Marketing , vol.10 , Issue.7 , pp. 11-16
    • Hughes, T.J.1
  • 7
    • 84947069002 scopus 로고
    • Customer motivations: use and non-use of automated banking
    • Leblanc, G. (1990), “Customer motivations: use and non-use of automated banking”, International Journal of Bank Marketing, Vol. 8 No. 4, pp. 36-40.
    • (1990) International Journal of Bank Marketing , vol.8 , Issue.4 , pp. 36-40
    • Leblanc, G.1
  • 8
    • 0001900940 scopus 로고
    • The industrialization of service
    • September/ October
    • Levitt, T. (1976), “The industrialization of service”, Harvard Business Review, September/ October, pp. 63-74.
    • (1976) Harvard Business Review , pp. 63-74
    • Levitt, T.1
  • 9
    • 0041678390 scopus 로고
    • Service quality: an international comparison of bank customers’ expectations and perceptions
    • Lewis, B.R. (1991), “Service quality: an international comparison of bank customers’ expectations and perceptions”, Journal of Marketing Management, Vol. 7 No. 1, pp. 47-62.
    • (1991) Journal of Marketing Management , vol.7 , Issue.1 , pp. 47-62
    • Lewis, B.R.1
  • 10
    • 0002402355 scopus 로고
    • Service quality: recent developments in financial services
    • Lewis, B.R. (1993), “Service quality: recent developments in financial services”, International Journal of Bank Marketing, Vol. 11 No. 6, pp. 19-25.
    • (1993) International Journal of Bank Marketing , vol.11 , Issue.6 , pp. 19-25
    • Lewis, B.R.1
  • 13
    • 84970870026 scopus 로고
    • Technology acceptance in Canadian retail banking: a study of consumer motivations and use of ATMs
    • Marshall, J. and Heslop, L. (1988), “Technology acceptance in Canadian retail banking: a study of consumer motivations and use of ATMs”, International Journal of Bank Marketing, Vol. 6 No. 4, pp. 341-41.
    • (1988) International Journal of Bank Marketing , vol.6 , Issue.4 , pp. 341
    • Marshall, J.1    Heslop, L.2
  • 14
    • 0009070953 scopus 로고
    • Customer satisfaction with bank services: a multidimensional space analysis
    • Moutinho, L. and Brownlie, D. (1989), “Customer satisfaction with bank services: a multidimensional space analysis”, International Journal of Bank Marketing, Vol. 7 No. 5, pp. 23-7.
    • (1989) International Journal of Bank Marketing , vol.7 , Issue.5 , pp. 23-27
    • Moutinho, L.1    Brownlie, D.2
  • 15
    • 0009904889 scopus 로고
    • Bank customers’ perceptions, innovations and new technology
    • Moutinho, L. and Meidan, A. (1989), “Bank customers’ perceptions, innovations and new technology”, International Journal of Bank Marketing, Vol. 7 No. 2, pp. 22-7.
    • (1989) International Journal of Bank Marketing , vol.7 , Issue.2 , pp. 22-27
    • Moutinho, L.1    Meidan, A.2
  • 16
    • 84986088670 scopus 로고
    • L’innovazione finanziaria: un modello interpretativo del processo di diffusione
    • in Carretta, A., Basile, I. and Munari, L., Giuffrè, Milano.
    • Munari, L. (1987), “L’innovazione finanziaria: un modello interpretativo del processo di diffusione”, in Carretta, A., Basile, I. and Munari, L., L’innovazione Finanziaria, Giuffrè, Milano.
    • (1987) L’innovazione Finanziaria
    • Munari, L.1
  • 17
    • 55849152163 scopus 로고
    • Habit and perceived risk as factors in the resistance to use of ATMs
    • Murdock, G. and Franz, L. (1983), “Habit and perceived risk as factors in the resistance to use of ATMs”, Journal of Retail Banking, Summer, pp. 20-29.
    • (1983) Journal of Retail Banking, Summer , pp. 20-29
    • Murdock, G.1    Franz, L.2
  • 18
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver, R. (1980), “A cognitive model of the antecedents and consequences of satisfaction decisions”, Journal of Marketing Research, November, pp. 460-69.
    • (1980) Journal of Marketing Research, November , pp. 460-469
    • Oliver, R.1
  • 19
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml V. and Berry, L. (1985), “A conceptual model of service quality and its implications for future research”, Journal of Marketing, Fall, pp. 41-50.
    • (1985) Journal of Marketing, Fall , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 21
    • 84947053271 scopus 로고
    • Predicting automated teller machine usage: the relative importance of perceptual and demographic factors
    • Rugimbana, R. (1995), “Predicting automated teller machine usage: the relative importance of perceptual and demographic factors”, International Journal of Bank Marketing, Vol. 13 No. 4.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.4
    • Rugimbana, R.1
  • 24
    • 84953141777 scopus 로고
    • Strategic implications of ATMs: why haven’t all the tellers gone?
    • Solomon, G. (1986), “Strategic implications of ATMs: why haven’t all the tellers gone?”, Journal of Retail Banking, Fall, pp. 43-52.
    • (1986) Journal of Retail Banking, Fall , pp. 43-52
    • Solomon, G.1
  • 27
    • 84986060271 scopus 로고
    • The influence of selected factors on the frequency of ATM usage
    • Taube, P. (1988), “The influence of selected factors on the frequency of ATM usage”, Journal of Retail Banking, Spring, pp. 47-52.
    • (1988) Journal of Retail Banking, Spring , pp. 47-52
    • Taube, P.1
  • 29
    • 0002775050 scopus 로고
    • Characteristics affecting the acceptance of retailing technologies: a comparison of elderly and non-elderly consumers
    • Zeithaml, V.A. and Gilly, M.C. (1987), “Characteristics affecting the acceptance of retailing technologies: a comparison of elderly and non-elderly consumers”, Journal of Retailing, Vol. 63 No. 1, pp. 49-68.
    • (1987) Journal of Retailing , vol.63 , Issue.1 , pp. 49-68
    • Zeithaml, V.A.1    Gilly, M.C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.