Metrics and management: applying the results of the balanced scorecard

Performance Measurement and Metrics

Volumn 5, Issue 3, 2004, Pages 101-105

  Self, James ^a  

^a UNIVERSITY OF VIRGINIA   (United States)

Author keywords

Balanced scorecard; University libraries

Indexed keywords

EID: 84986133560     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040410570111     Document Type: Article

References (4)

1. Association of Research Libraries (2001), ARL/OCLC Strategic Issues Forum: Toward Rethinking Academic Library Performance in the Digital Age, Association of Research Libraries, Washington, DC, available at: www.arl.org/olms/forum2001.html (accessed 10 July 2003).
2. Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard – measures that drive performance”, Harvard Business Review, Vol. 70 No. 1, pp. 71-79.
3. Self, J. (2003), “From values to metrics: implementation of the balanced scorecard at a university library”, Performance Measurement and Metrics, Vol. 4 No. 2, pp. 57-63.
4. University of Virginia Library (2003), Balanced Scorecard at the University of Virginia Library, University of Virginia Library, Charlottesville, VA, available at: www.lib.virginia.edu/bsc/ (accessed 10 July 2003).