Performance measurement in government services

Managing Service Quality: An International Journal

Volumn 9, Issue 2, 1999, Pages 121-135

  Parkan, Celik ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Government departments; Hong Kong; Performance measurement; Service operations

Indexed keywords

EID: 84986133131     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529910257911     Document Type: Article

References (12)

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