Measurement of the performance of an investment bank using the operational competitiveness rating procedure

Omega

Volumn 27, Issue 2, 1999, Pages 201-217

  Parkan, Celik ^a   Wu, Ming Lu ^a,b  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b National Research Centre for Science and Technology for Development   (China)

Author keywords

DEA; Efficiency productivity analysis; OCRA; Performance measurement

Indexed keywords

COMPETITION; HUMAN RESOURCE MANAGEMENT;

EFFICIENCY/PRODUCTIVITY ANALYSE; HONG-KONG; INVESTMENT BANK; MEASUREMENTS OF; OPERATIONAL COMPETITIVENESS RATING ANALYSE; PERFORMANCE; PERFORMANCE MEASUREMENTS; PERFORMANCE PROFILE; PRODUCTIVITY ANALYSIS; RATING PROCEDURES;

DATA ENVELOPMENT ANALYSIS;

EID: 0033116165     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0305-0483(98)00041-3     Document Type: Article

References (32)

1. Banker R.D, Charnes A, Cooper W.W Some models for estimating technical and scale inefficiencies in data envelopment analysis. Manage. Sci. 30:1984;1078-1188.
2. Charnes A, Cooper W.W, Rhodes E.L Measuring the efficiency of decision making units. Eur. J. Oper. Res. 2(6):1978;429-444.
3. Chew WB, No-nonsense guide to measuring productivity. Harvard Business Review (January-February) 1978;110-118.
4. Coelli T, Rao DSP, Battese GE, An introduction to efficiency and productivity analysis. Boston: Kluwer Academic Publishers, 1997.
5. Cook W, Kress M, Seiford L.M Data envelopment analysis in the presence of both quantitative and qualitative factors. J. Opl. Res. Soc. 47(7):1996;945-953.
6. Diewert W.E Fisher ideal output, input and productivity indexes revisited. J. Prod. Anal. 3(3):1992;211-248.
7. Fried HO, Lovell CAK, Schmidt SS, editors, The measurement of productive efficiency. Oxford: Oxford University Press, 1993.
8. Garrgosa E.F, Tatjé E.G Profits and total factor productivity: a comparative analysis. OMEGA. 20(5/6):1992;553-568.
9. Hwang CL, Yoon K, Multiple attribute decision making: methods and applications, a state-of-the-art survey. Berlin: Springer-Verlag, 1981.
10. Karlin S, Mathematical methods and theory in games, programming and economics. New York: Dover, 1987.
11. Lang P, Yolalan O.R, Kettani O Controlled envelopment by face extension in DEA. J. Opl. Res. Soc. 46:1995;473-491.
12. Parkan C The calculation of operational performance ratings. Int. J. Prod. Econ. 24:1991;165-173.
13. Parkan C Operational competitiveness ratings of production units. Manage. Decis. Econ. 15:1994;201-221.
14. Parkan C, Performance measurement for a subway system in Hong Kong. Athens: The Georgia Productivity Workshop II, Georgia, 1996.
15. Parkan C Measuring the performance of hotel operations. Socio-Econ. Plann. Sci. 30(4):1996;257-292.
16. Parkan C, Lam K, Hang G Operational competitiveness analysis on software development. J. Opl. Res. Soc. 48:1997;892-905.
17. Parkan C, Wu M.L On the equivalence of operational performance measurement and multiple-attribute decision making. Int. J. Prod. Res. 35(11):1997;2963-2988.
18. Parkan C, Wu ML, Operational competitiveness rating analysis: A new tool for multi-criteria decision making. IIE Trans. Oper. Eng., 1997, submitted.
19. Parkan C, Wu M.L Process selection with multiple objective and subjective attributes. Int. J. Prod. Plann. Contr. 9(2):1998;189-200.
20. Parkan C, Wu ML, Measuring the performance of operations of Hong Kong manufacturing industries. Eur. J. Oper. Res., 1998, in press.
21. Parkan C, Wu, ML, Performance measurement: Development and application of the operational competitiveness rating analysis. Manage. Sci., 1998, submitted.
22. Saaty T.L A scaling method for priorities in hierarchical structures. J. Math. Psych. 15(3):1977;234-281.
23. Saaty TL, The analytic hierarchy process: planning, priority setting, resource allocation. Pittsburgh: RWS Publications, 1988.
24. Seiford L.M Data envelopment analysis: the evolution of the state of the art (1978-1995). J. Prod. Anal. 7:1996;99-137.
25. Sink DS, Tuttle TC, Planning and measurement in your organization of the future. Norcross: I.E.M. Press, 1989.
26. Sudit E.F Productivity measurement in industrial operations. Eur. J. Oper. Res. 85:1995;435-453.
27. Thompson R.G, Langemeier L.N, Lee C, Lee E, Thrall R.M The role of multiplier bounds in efficiency analysis with applications to Kansas farming. J. Econom. 46:1990;93-108.
28. Thore SAO, Economic logistics: the optimization of spatial and sectoral input, production and distribution system. New York: Quorum Books, 1991.
29. Wong Y.H.B, Beasley J.E Restricting weight flexibility in data envelopment analysis. J. Opl. Res. Soc. 41(9):1990;829-835.
30. Yoon K, Systems selection by multiple attribute decision making. Ph.D. thesis. Kansas: Kansas State University, 1980.
31. Yoon K, Hwang CL, Multiple attribute decision making: an introduction. CA: Sage, 1995.
32. Zeleny M, Multiple criteria decision making. New York: McGraw-Hill, 1982.