Antecedents to client satisfaction in business services

Journal of Services Marketing

Volumn 12, Issue 6, 1998, Pages 441-452

  Nowak, Linda I ^a   Washburn, Judith H ^b  

^a SONOMA STATE UNIVERSITY   (United States)

^b SOUTHERN ILLINOIS UNIVERSITY EDWARDSVILLE   (United States)

Author keywords

Cost management; Customer satisfaction; Marketing research; Organizational performance; Product quality; Service quality

Indexed keywords

EID: 84986131338     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876049810242713     Document Type: Article

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