Organisational change mediated by e-mail and Intranet:An ethnographic study

Information Technology & People

Volumn 12, Issue 1, 1999, Pages 9-26

  Cecez Kecmanovic, Dubravka ^a   Moodie, Debra ^a   Busuttil, Andy ^a   Plesman, Fiona ^a  

^a UNIVERSITY OF WESTERN SYDNEY   (Australia)

Author keywords

Bureaucracy; Consultations; Discussions; Electronic mail; Local area networks; Participation

Indexed keywords

EID: 84986106199     PISSN: 09593845     EISSN: None     Source Type: Journal    
DOI: 10.1108/09593849910250484     Document Type: Article

References (20)

1. Adrianson, L. and Hjelmquist, E. (1991), “Group processes in face-to-face and computer-mediated communications”, Behavior and Information Technology, Vol. 10 No. 4, pp. 281-96.
2. Bikson, T.K., Eveland, J.D. and Gurek, B.A. (1989), “Flexible interactive technologies for multi person tasks: current problems and future prospects”, in Olson, M.H. (Ed.), Technological Support for Work Group Collaboration, Erlbaum, Hillsdale, NJ, pp. 89-103.
3. Carter, G.M., Murray, M.P., Walker, R.G. and Walker, W.E. (1992), Building Organisational Support Systems, Academic Press, Cambridge, MA.
4. Child, J. and Loveridge, R. (1990), Information Technology in European Services - Towards a Microelectronic Future, Blackwell, Oxford.
5. Clarkson, M.B.E. (1989), “Values: moving from the old paradigm to the new”, in Wright, S. and Morley, D. (Eds), Learning Works: Searching for the Organisational Futures, The ABL Group, York University, Toronto, pp. 9-19.
6. de Boer, H. and Goedegebuure, L. (1995), “Decision-making in higher education: a comparative perspective”, Australian Universities’ Review, Vol. 38 No. 1, pp. 41-7.
7. Dubrovsky, V.J., Kiesler, S. and Sethna, B.N. (1991), “The equalisation phenomenon: status effects in computer-mediated and face-to-face decision-making groups”, Human-Computer Interaction, Vol. 6, pp. 119-46.
8. Fedorowicz, J. and Konsynski, B. (1989), “Organisational support systems”, Proceeding of the Information Systems and Decision Processes Workshop, University of Arizona, Tucson, AZ.
9. Gioia, D.A. and Thomas, J.B. (1996), “Identity, image, and issue interpretation: sensemaking during strategic change in academia”, Administrative Science Quarterly, Vol. 41, pp. 370-403.
10. Harvey, L. and Myers, M. (1995), “Scholarship and practice: the contribution of ethnographic research methods on bridging the gap”, Information Technology & People, Vol. 8 No. 3, pp. 13-27.
11. Kiesler, S. and Sproull, L. (1992), “Group decision making and communication technology”, Organisational Behaviour and Human Decision Making Processes, Vol. 52, pp. 96-123.
12. Lyotard, J.F. (1979), The Postmodern Condition: A Report on Knowledge, Manchester University Press, Manchester.
13. Mantovani, G. (1994), “Is computer-mediated communication intrinsically apt to enhance democracy in organisations?”, Human Relations, Vol. 47 No. 1, pp. 45-62.
14. Rice, R.E. (1990), “Computer-mediated communication systems network data: theoretical concerns and empirical examples”, International Journal of Man-Machine Studies, Vol. 32, pp. 627-47.
15. Romm, C.I. and Pliskin, N. (1997), Group Development in the V irtual Workplace: The Story of a Strike.
16. Sayer, K. and Harvey, L. (1997), “Empowerment in business process reengineering: an ethnographic study of implementation discourses”, in Kumar, K. and DeGross, J.I. (Eds), Proceedings of the Eighteenth Informational Conference on Information Systems, Atlanta, GA, pp. 427-40.
17. Sproull, L. and Kiesler, S. (1991a), Connections: New Ways of Working in the Networked Organisation, MIT Press, Cambridge, MA.
18. Sproull, L. and Kiesler, S. (1991b), “Computers, networks and work”, Scientific American, Vol. 265 No. 3, pp. 84-91.
19. Turban, E. (1993), Decision Support and Expert System: Management Support Systems, 3rd ed., Macmillan, New York, NY.
20. Zmud, R. (1990), “Opportunities for strategic information manipulation through new information technology”, in Fulk, J. and Steinfeld, C. (Eds), Organisations and Communication Technology, Sage, Newbury Park, CA.